Senior Enterprise Customer Success Manager – Italian‑Speaking, AI‑Driven Cybersecurity Solutions – Lead Strategic Partnerships, Accelerate Adoption, and Drive Customer Growth at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, redefining how organizations protect themselves in an era where threats evolve faster than ever. By fusing cutting‑edge artificial intelligence with a unified, end‑to‑end protection stack, we deliver autonomous detection, rapid response, and crystal‑clear visibility across endpoints, cloud, identity, data, and AI systems. Our platform is engineered to eliminate noise, simplify complexity, and empower security teams to focus on what truly matters: safeguarding the future.

Why brighthush?

At brighthush, we believe that the most meaningful work protects people, businesses, and the world’s critical infrastructure. Our mission is to give the advantage to those who secure our future. If you thrive on solving hard problems, learning continuously, and making a measurable, global impact, you will find purpose and excitement here. We are not just a company; we are a movement that empowers security professionals to stay one step ahead of cyber adversaries.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the strategic partner for our largest Italian‑speaking customers. You will own a portfolio of high‑value accounts with annual contract values exceeding $500 k, navigating complex challenges to create lasting, impactful outcomes. Your voice will shape the customer experience, drive product adoption, ensure retention, and deliver an exceptional experience at every touchpoint. You will work closely with Sales, Renewals, Support, Services, and Product teams to align on goals, orchestrate resources, and champion the customer’s voice within brighthush.

Key Responsibilities

• Portfolio Management: Own a portfolio of 5–15 enterprise accounts, serving as the primary advocate within brighthush and collaborating with cross‑functional teams to set critical goals, onboarding plans, and success criteria.
• Product Adoption & Engagement: Drive adoption among key stakeholders through weekly meetings, health checks, Quarterly Business Reviews, and roadmap discussions that build trust and demonstrate ongoing value.
• Customer Health & Retention: Proactively identify and address obstacles to success using our Customer Success platform and health indicators, maintaining comprehensive records for full visibility and tracking.
• Cross‑Functional Collaboration: Partner across functions to achieve optimal outcomes, manage escalations, and orchestrate internal resources for timely, effective resolution.
• Travel & Presence: Travel 1–3 times per quarter as needed, working remotely from your home office in Italy to support one of our most strategically important customer segments.
• Strategic Insight: Translate customer data and market trends into actionable insights that inform product development, marketing, and sales strategies.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor in AI‑powered cybersecurity.

Essential Qualifications

• Full professional fluency in Italian and English, enabling seamless connection with a global customer base.
• Proven experience managing large‑scale enterprise accounts (20,000+ employees) as a Customer Success Manager, with a track record of delivering high satisfaction and retention.
• Customer‑first mindset combined with strong technical acumen and the ability to quickly understand complex challenges and offer impactful guidance.
• Exceptional written and verbal communication skills tailored to diverse audiences and cultures, meticulous attention to detail, analytical thinking, and a self‑starter attitude that thrives without constant oversight.
• Experience with Totango or similar Customer Success platforms and Salesforce is a plus, as is a background in cybersecurity or a solid understanding of security concepts and industry terminology.

Preferred Qualifications

• Fluency in Spanish or another Romance language, providing an additional differentiator in a multilingual environment.
• Experience working with AI‑driven security solutions and understanding of the evolving threat landscape.
• Demonstrated ability to influence cross‑functional teams and drive strategic initiatives that align with customer business outcomes.
• Prior experience in a high‑growth SaaS company, with exposure to subscription economics, renewal cycles, and upsell opportunities.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s vision, and translate strategy into actionable plans.
• Relationship Building: Proven track record of building trust‑based relationships with C‑suite executives and technical leads.
• Data‑Driven Decision Making: Proficiency in using analytics to assess health, forecast churn, and identify upsell opportunities.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results under tight deadlines.
• Communication: Clear, concise, and persuasive communication across all levels, from technical teams to executive stakeholders.
• Adaptability: Ability to thrive in a fast‑moving environment, pivoting priorities while maintaining focus on customer outcomes.
• Collaboration: Comfortable working with remote teams across time zones, fostering a sense of unity and shared purpose.

Career Growth & Learning

At brighthush, your career path is designed to evolve with your ambitions. You will have access to continuous learning programs, including AI and cybersecurity certifications, leadership development workshops, and mentorship from industry pioneers. Our culture encourages experimentation, so you can propose new ideas, pilot innovative solutions, and see them implemented at scale. Whether you aspire to lead a global customer success organization or deepen your technical expertise, brighthush provides the resources and support to make it happen.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage open dialogue, and value every team member’s unique perspective. Working remotely from Italy, you will enjoy a flexible schedule, a supportive virtual community, and the autonomy to manage your own work while staying connected to a global team of passionate professionals. We host quarterly virtual town halls, hackathons, and cross‑functional workshops that keep the energy high and the learning continuous.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Equity & Rewards: Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP) to share in our growth.
• Time Off & Wellbeing: Generous paid time off, gender‑neutral parental leave, and a flexible benefits allowance.
• Insurance & Financial Security: Comprehensive medical, dental, and vision coverage, along with an Employee Assistance Program (EAP).
• Work Perks & Flexibility: Global home office allowance, internet and mobile phone stipend, and a flexible benefits budget.
• Professional Development: Annual budget for conferences, certifications, and courses, plus access to an internal learning portal.

How to Apply

If you are ready to join a forward‑thinking team that is redefining cybersecurity with AI, we invite you to apply. Bring your passion for customer success, your technical curiosity, and your drive to make a global impact. Submit your resume and cover letter through our careers portal, and let’s build a safer future together.