Senior Enterprise Customer Success Manager – Mexico (Remote) – Accelerating Strategic Growth, ROI, and Enterprise Partnerships for Finance Leaders Across Latin America at brighthush

About brighthush – Pioneering AI‑Powered Finance Automation

In today’s hyper‑digital economy, financial operations are evolving from routine bookkeeping to strategic, data‑driven decision making. At brighthush, we are at the forefront of this transformation, blending the familiarity of spreadsheets with the intelligence of generative AI to deliver a single, intuitive platform that automates reconciliations, manages risk, and streamlines day‑to‑day financial workflows. Since our founding in 2019, we have processed over 200 million records every day across 35+ countries, empowering some of the most influential organizations in Latin America and beyond to work smarter, faster, and with greater confidence.

Our mission is simple yet powerful: empower every finance and operations team to focus on strategy, innovation, and sustainable growth by eliminating manual, error‑prone processes. We achieve this through a no‑code, AI‑powered platform that allows users to build complex financial workflows without writing a single line of code. This unique combination of simplicity and intelligence has positioned brighthush as the go‑to solution for enterprise finance teams across the region.

Why brighthush is a Game‑Changer

• Market Leadership in Latin America: We handle two‑thirds of the region’s financial transactions, making us the preferred platform for enterprise finance teams.
• Rapid Global Expansion: From India to Singapore, our footprint is growing, and we are looking for talent that can help us scale our impact worldwide.
• Data‑Driven Culture: Every decision is backed by data. We empower our teams to use insights to drive product improvements and customer success.
• Inclusive, Flat Hierarchy: Your voice matters. We encourage open communication and value diverse perspectives.
• Innovation at Scale: We blend no‑code simplicity with AI‑powered intelligence, allowing customers to build complex financial workflows without writing code.
• Impactful Partnerships: Our customers rely on us to drive operational excellence and strategic growth, making every success story a testament to our platform’s value.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the champion of our enterprise customers across Mexico. Your primary mission is to ensure that each account not only adopts our platform but also realizes measurable business value. You’ll own the entire customer journey—from onboarding to expansion—while building deep, strategic relationships with senior stakeholders. This role is pivotal in driving net revenue retention, expansion growth, and customer advocacy.

Key Responsibilities

• End‑to‑End Customer Journey Ownership: Manage a portfolio of high‑value enterprise accounts, ensuring seamless adoption, continuous value realization, and proactive engagement.
• Strategic Relationship Building: Cultivate trust with C‑suite executives, finance leaders, and operational managers, becoming the trusted advisor for all financial technology initiatives.
• Governance & Cadence Management: Design and implement structured governance frameworks—define meeting cadences, agendas, follow‑ups, escalation paths, and accountability to keep stakeholders aligned and informed.
• Data‑Driven ROI Storytelling: Translate product usage data into compelling ROI narratives that resonate with business leaders, using dashboards, case studies, and data‑driven insights.
• Expansion & Upsell Enablement: Identify and execute cross‑sell and upsell opportunities in partnership with the Revenue team, creating business cases that align with customer objectives.
• Risk Detection & Mitigation: Detect and mitigate risk early using health indicators, adoption signals, and stakeholder engagement, ensuring proactive risk management.
• Cross‑Functional Collaboration: Work closely with Product, Implementation, Support, and Revenue to unblock customer outcomes, driving cross‑functional alignment.
• CRM & Data Integrity: Maintain accurate account context and activity tracking in CRM and internal tools, ensuring visibility and data integrity.
• Executive Engagement: Lead quarterly business reviews and annual strategic planning sessions with executive stakeholders, showcasing impact and future roadmap.
• Product Feedback Loop: Advise on product roadmap based on customer feedback and emerging market trends, influencing the direction of our platform.

Success Metrics & Impact

• Consistent, measurable portfolio coverage with monthly engagement for the majority of accounts.
• Proactive conversations driven by platform data, reporting, and health indicators.
• Clear improvements in adoption and usability metrics tied to defined business outcomes.
• A visible expansion pipeline (cross‑sell & upsell) with qualified business cases.
• Early identification of commercial and adoption risk, with mitigation plans executed well before renewal cycles.
• Executive‑level conversations focused on ROI, operational impact, and value proposition, positioning brighthush as a strategic partner.

Impact & Scope

This role directly influences brighthush’s Net Revenue Retention and expansion growth strategy. By driving adoption, demonstrating ROI, and surfacing risk early, you’ll ensure renewal predictability and expansion readiness. Your work will shape long‑term partnerships and directly impact revenue stability and growth.

Key Results (First 3–6 Months)

First 30–60 Days

• Complete onboarding and demonstrate strong product fluency by leading customer conversations focused on business outcomes.
• Establish structured portfolio governance for assigned accounts; define meeting cadence, map stakeholders, document success plans.
• Achieve consistent and trackable portfolio coverage, ensuring active customer engagement each month.

By Month 3

• Achieve 80%+ structured monthly portfolio coverage with documented touchpoints and clear next steps in CRM.
• Build a visible and qualified expansion pipeline by identifying cross‑sell and upsell opportunities with business cases.
• Proactively surface commercial/adoption risk via health indicators and usage data; implement mitigation plans before renewal.

By Month 6

• Demonstrate measurable improvements in adoption and usability metrics tied to business outcomes.
• Lead executive business reviews, clearly articulating ROI delivered and strategic impact.
• Contribute to renewal predictability and expansion execution, partnering with Revenue and cross‑functional teams for long‑term growth.

Must‑Have Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
• Proven experience managing enterprise customers, including renewals and expansions.
• Commercial acumen: deep understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact.
• Executive presence and the ability to lead outcome‑driven discussions with senior stakeholders.
• Analytical, data‑driven mindset with experience using usage signals to build account strategies and ROI cases.
• High operational discipline and CRM documentation accuracy for renewal predictability.
• Proven ability to build relationships across multiple stakeholders and proactively mitigate risk.
• Fluent in English (written and spoken); Spanish is a plus.

Preferred Qualifications

• Experience at organizations known for Customer Success rigor, such as brighthush.
• Familiarity with finance operations, reconciliations, enterprise reporting, or data‑intensive workflows.
• Experience with value‑based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs.
• Experience supporting complex, technical products for enterprise clients.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Communication: Exceptional written and verbal communication skills, capable of translating technical details into business value.
• Relationship Building: Proven track record of building trust with C‑suite executives and cross‑functional teams.
• Data Analysis: Proficiency in interpreting usage metrics, financial data, and performance dashboards.
• Problem Solving: Strong analytical skills to diagnose issues and propose actionable solutions.
• Project Management: Ability to manage multiple accounts simultaneously while maintaining high quality and attention to detail.
• Adaptability: Comfortable working in a fast‑paced, evolving startup environment.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth—both for our customers and our people. As a Senior Enterprise CSM, you’ll:

• Advance to a Director or VP of Customer Success role within 2–3 years, leading a global team.
• Participate in cross‑functional leadership initiatives, influencing product roadmap and go‑to‑market strategy.
• Access a dedicated learning budget of $500 USD per year for courses, certifications, and conferences.
• Mentor junior CSMs and share best practices across the organization.
• Opportunity to travel to partner events, client sites, and industry conferences (virtual or in‑person).
• Engage in quarterly strategy sessions with senior leadership, shaping the future direction of brighthush.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You’ll experience:

• 100% Remote Work—work from anywhere in Mexico.
• Flexible working hours and a results‑oriented performance model.
• Small, dynamic teams that deliver massive impact—your work will be seen and celebrated.
• Open communication with company leadership and a flat hierarchy that values your voice.
• A high‑growth startup environment that encourages creativity, experimentation, and rapid iteration.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions to foster continuous learning.

Compensation, Perks, and Benefits

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance for you and your family.
• Two family days and one birthday off—because life matters.
• Annual learning stipend of $500 USD.
• Well‑funded, high‑growth startup culture that rewards innovation and impact.
• Access to cutting‑edge tools and technologies that empower you to deliver exceptional customer outcomes.
• Employee referral program with attractive incentives.
• Annual team‑building retreats and social events.

Ready to Make an Impact?

If you are a strategic thinker, data‑driven storyteller, and relationship builder who thrives in a fast‑paced, high‑growth environment, we want to hear from you. Join brighthush and help finance leaders across Latin America unlock the full potential of their operations, drive measurable ROI, and build lasting partnerships that shape the future of finance.

Apply for this role at brighthush today