Senior Enterprise Customer Success Manager – Remote, SaaS, Compliance & Safety Solutions at brighthush

About brighthush

At brighthush, we’re redefining how safety‑critical industries hire, stay compliant, and manage risk. Our modern SaaS platform blends AI, data analytics, and industry expertise to empower transportation, construction, distribution, and utility businesses to operate faster, smarter, and safer. With a mission to eliminate the friction that keeps companies from achieving their full potential, brighthush is on a rapid growth trajectory and is looking for visionary leaders who thrive in complexity and are passionate about delivering measurable impact.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the safety, compliance, and profitability of some of the largest enterprises in the country.
• Remote‑First Flexibility – Work from anywhere in the U.S. with occasional on‑site visits for collaboration, training, or company events.
• Culture of Innovation – We celebrate curiosity, grit, and teamwork. Every team member is encouraged to experiment, learn, and share insights.
• Career Growth – Structured learning paths, mentorship, and cross‑functional projects accelerate your professional development.
• Competitive Compensation & Benefits – We offer a robust package that includes health, dental, vision, 401(k) with company match, generous PTO, wellness programs, and more.

Key Responsibilities

As a Senior Enterprise Customer Success Manager, you will be the strategic partner for our largest and most complex accounts. Your day‑to‑day activities will include:

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute detailed account plans that align with each customer’s business goals and measurable outcomes.
• Partner cross‑functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health metrics and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs, ensuring we can serve more customers at higher levels of success.
• Act as a trusted advisor to senior stakeholders across HR, Compliance, Safety, and Procurement, translating their objectives into tangible business outcomes.
• Champion a data‑driven approach, leveraging analytics to uncover insights, forecast trends, and recommend strategic actions.
• Represent brighthush at industry events, conferences, and customer forums to build brand credibility and gather market intelligence.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment, ideally supporting compliance, logistics, or transportation clients.
• Proven track record of managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• Exceptional relationship‑building skills with senior stakeholders in HR, Compliance, Safety, and Procurement.
• Data‑driven mindset: comfortable working with dashboards, KPIs, and analytics to inform decisions.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Proactive, resourceful, and energized by solving complex customer challenges.
• Understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows is highly preferred.

Preferred Qualifications

• Experience with AI‑ready platforms or advanced analytics solutions in safety‑critical industries.
• Background in product management or roadmap prioritization.
• Prior experience leading cross‑functional initiatives that scale customer success operations.
• Knowledge of regulatory frameworks beyond DOT, such as OSHA, ISO 45001, or industry‑specific safety standards.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a focus on ROI and value realization
• Analytical & Data‑Driven Decision Making
• Influence & Negotiation across multiple stakeholder groups
• Project Management & Execution Excellence
• Adaptability & Resilience in a fast‑paced environment
• Collaboration & Teamwork across remote and in‑person settings

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role within 2–3 years, depending on performance and business needs.
• Participate in leadership development programs, including mentorship from senior executives and cross‑functional training.
• Lead high‑impact projects that shape the future of our product roadmap and customer experience strategy.
• Attend industry conferences, webinars, and workshops to stay ahead of compliance trends and emerging technologies.
• Receive regular feedback and performance reviews that align with your career aspirations.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and continuous improvement. Our culture is built on:

• Teammateship – We support each other, celebrate wins, and learn from setbacks together.
• Grit – We tackle tough problems head‑on and persevere until we achieve success.
• Innovation – We encourage experimentation, embrace new ideas, and iterate quickly.
• Inclusive and diverse teams that reflect the communities we serve.
• Regular virtual town halls, hackathons, and social events to foster connection.

Compensation & Benefits

While specific figures vary based on experience and location, the total compensation package typically includes:

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics and company goals.
• Equity or stock‑option plans to share in brighthush’s growth.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Generous paid time off (PTO), holidays, and sick leave.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget for courses, certifications, and conferences.
• Flexible work schedule and remote‑work stipend.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us at [email protected].

Employment Status

Employment with brighthush is on an at‑will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Privacy Policy

Please see our Applicant Privacy Policy for more information on how brighthush processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Ready to Make an Impact?

If you’re a strategic thinker with a passion for customer success, compliance, and technology, we want to hear from you. Join brighthush and help us transform the safety landscape for thousands of enterprises across the United States.