Strategic Customer Success Manager – Cloud Security & SaaS – Remote (US)

About brighthush

brighthush is redefining the way enterprises protect their cloud environments. Leveraging cutting‑edge runtime context and eBPF‑powered sensors, our platform delivers real‑time threat protection, agentless posture discovery, and integrated API security—all in one unified experience. We empower security teams to focus on the risks that truly matter, turning complex cloud infrastructures into a single, actionable view of risk and compliance.

Our mission is simple: make cloud security intuitive, efficient, and cost‑effective. By combining proactive risk prioritization with a user‑friendly interface, we help organizations of all sizes reduce attack surface, accelerate incident response, and achieve measurable security outcomes.

As a remote‑first company, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant, collaborative culture. We celebrate diversity, encourage innovation, and reward results—both for our customers and our people.

Why Join brighthush?

• Impactful Work: Your efforts directly influence how thousands of customers secure their cloud assets.
• Growth Opportunities: We invest in continuous learning, mentorship, and career progression.
• Inclusive Culture: A supportive environment where every voice matters.
• Competitive Compensation: Base salary, performance bonuses, equity, and comprehensive benefits.
• Work‑Life Balance: Fully remote, flexible hours, and a generous paid time off policy.

Key Responsibilities

As a Strategic Customer Success Manager, you will be the primary business‑facing advocate for our most strategic accounts. Your focus will be on driving adoption, ensuring retention, and unlocking expansion opportunities—all while translating technical capabilities into tangible business value.

• Serve as the trusted advisor for assigned strategic customers, building strong relationships with executive, security, DevOps, and cloud leadership.
• Own the entire post‑sale journey—from onboarding through renewal—ensuring seamless handoffs and clear ownership across cross‑functional teams.
• Track renewal timelines, forecast risk, and collaborate with Sales to secure early alignment and mitigate churn.
• Identify and surface expansion opportunities by understanding each customer’s initiatives, cloud footprint, and security roadmap.
• Partner with Sales to develop long‑term account strategies and position relevant brighthush capabilities that align with customer objectives.
• Collaborate closely with Technical Account Managers (TAMs) to drive adoption of new features, communicate value, and monitor progress against success criteria.
• Develop and manage joint success plans that align with customer KPIs, objectives, and success metrics.
• Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts, ensuring customers see measurable outcomes and ROI.
• Act as a liaison between customers and internal teams—Product, Engineering, and Support—to advocate for feature enhancements and resolve escalations.
• Maintain a deep understanding of the cloud security landscape, industry trends, and competitive positioning to provide strategic guidance to customers.

Essential Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a similar client‑facing role within SaaS or cybersecurity.
• Proven track record of driving adoption, managing complex accounts, and leading cross‑functional programs.
• Strong understanding of cloud security programs, modern security org structures, and value‑driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Comfortable working in fast‑paced environments and influencing both customer and internal priorities.
• Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
• Ability to translate technical capabilities into business impact, security outcomes, and ROI.

Preferred Qualifications

• Background in cloud security or a related technical domain.
• Experience with eBPF, runtime security, or agentless posture discovery.
• Knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, GDPR).
• Prior experience in a high‑growth SaaS company.
• Fluency in data‑driven decision making and analytics.

Core Skills & Competencies

• Strategic Thinking & Account Planning
• Customer Advocacy & Relationship Management
• Project & Program Management
• Data Analysis & KPI Tracking
• Executive Presence & Presentation
• Cross‑Functional Collaboration
• Problem Solving & Conflict Resolution
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Strategic Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑team initiatives, influencing product roadmap and go‑to‑market strategy.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access a curated learning library, including courses on cloud security, leadership, and data analytics.
• Receive mentorship from senior leaders and peers across the organization.

Work Environment & Culture

brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. Our remote‑first culture means you can work from anywhere in the U.S., but you’ll still feel connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Quarterly virtual retreats and social events.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry certifications.

How to Apply

If you’re passionate about cloud security, thrive in a fast‑paced environment, and want to make a measurable impact on customers’ security posture, we’d love to hear from you. Join brighthush and help shape the future of cloud protection.