Senior Enterprise Customer Success Manager – Strategic Account Leadership & Growth at brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers businesses to unlock the full potential of their pricing, rebate, and incentive programs. By combining advanced analytics, AI‑driven insights, and a user‑friendly interface, we help companies streamline complex rebate processes, reduce compliance risk, and drive measurable revenue growth. Our customers range from mid‑market manufacturers to Fortune 500 enterprises, all of whom rely on brighthush to transform data into actionable strategy.

At brighthush, we believe that technology should amplify human expertise, not replace it. That’s why we invest heavily in our people, fostering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment that rewards curiosity, creativity, and a relentless drive to deliver exceptional value to our clients.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the success of high‑profile enterprise accounts, shaping the future of pricing and rebate management across industries.
• Career Growth: We offer clear pathways to leadership roles, mentorship programs, and access to industry conferences and certifications.
• Culture of Innovation: Collaborate with cross‑functional teams—product, engineering, marketing, and finance—to build solutions that solve real business challenges.
• Flexibility: Fully remote work with optional on‑site hubs in Stratford‑upon‑Avon or London.
• Competitive Compensation: Attractive base salary, performance‑based bonuses, and equity participation.
• Comprehensive Benefits: Generous paid time off, health and wellness programs, professional development budget, and more.

Key Responsibilities

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic and high‑value clients. Your day‑to‑day activities will include:

• Building and maintaining deep, long‑term relationships with C‑suite executives, finance leaders, and operational stakeholders across multiple industries.
• Leading quarterly business reviews (QBRs) to assess performance, uncover insights, and align on future goals.
• Driving product adoption by coordinating onboarding, training, and best‑practice workshops tailored to each account’s unique needs.
• Identifying and quantifying expansion opportunities—upsells, cross‑sell, and renewal initiatives—through data‑driven analysis and strategic account planning.
• Collaborating with the Product and Engineering teams to advocate for customer‑centric enhancements and feature requests.
• Managing a portfolio of enterprise accounts, ensuring high satisfaction scores, low churn, and consistent revenue growth.
• Mentoring junior Customer Success Managers, sharing knowledge, and fostering a culture of excellence within the team.
• Representing brighthush at industry events, webinars, and client meetings to showcase thought leadership and product value.

Essential Qualifications

• Minimum 6 years of progressive Customer Success or Account Management experience in the SaaS industry, with a proven track record managing enterprise‑level accounts.
• Demonstrated success in driving product adoption, renewal, and expansion across complex, multi‑stakeholder environments.
• Exceptional stakeholder management and communication skills—capable of influencing C‑level executives and cross‑functional teams.
• Strong analytical mindset: proficiency in using data to uncover trends, forecast outcomes, and recommend actionable strategies.
• Experience with customer success platforms (e.g., Planhat, Gainsight, Totango) and CRM systems (e.g., Salesforce, HubSpot).
• Fluency in English, both written and spoken; additional languages are a plus.
• Self‑starter attitude with the ability to thrive in a fast‑paced, remote work environment.

Preferred Qualifications

• Background in pricing, rebate, or incentive management solutions.
• Experience working with large, global enterprises and navigating complex procurement processes.
• Knowledge of finance and accounting principles related to pricing and rebates.
• Prior experience leading or mentoring a Customer Success team.
• Certified Customer Success Manager (CCSM) or similar credential.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Relationship Building: Proven talent for establishing trust and rapport with senior leaders.
• Data‑Driven Decision Making: Comfortable interpreting dashboards, KPIs, and performance metrics.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges.
• Collaboration: Strong teamwork skills, working seamlessly with product, engineering, marketing, and finance.
• Adaptability: Resilience in a dynamic, evolving SaaS landscape.
• Communication: Clear, concise, and persuasive written and verbal communication.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. You will have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Annual learning stipend covering conferences, workshops, and certifications.
• Cross‑functional projects that broaden your skill set beyond Customer Success.
• Clear promotion pathways—from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared passion for delivering customer value. You’ll find:

• Fully remote work with optional on‑site hubs in Stratford‑upon‑Avon or London.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular social events—virtual happy hours, game nights, and quarterly retreats—to strengthen team bonds.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior SaaS Customer Success roles.
• Performance‑based bonuses tied to account growth, renewal, and customer satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Generous paid time off (PTO), sick leave, and parental leave policies.
• Health, dental, and vision insurance plans for you and your dependents.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Professional development budget for courses, certifications, and industry events.
• Flexible work hours and a fully remote setup with access to ergonomic office equipment if needed.

How to Apply

Ready to take the next step in your career and help shape the future of pricing and rebate management? We’d love to hear from you. Click the link below to submit your application and join the brighthush team.

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Closing Statement

At brighthush, you’ll be part of a mission‑driven company that is redefining how businesses manage pricing and rebates. If you’re a seasoned Customer Success professional who thrives on building strategic relationships, driving adoption, and uncovering growth opportunities, we invite you to bring your expertise to our dynamic team. Together, we’ll empower our clients to achieve unprecedented success while advancing your own career to new heights.