Senior Customer Success Manager – Enterprise Account Leadership, Client Retention, and Strategic Growth Partner for Employee Wellbeing Solutions

About brighthush

brighthush is a trailblazing leader in employee wellbeing solutions, empowering organizations across the United States to create healthier, more engaged, and highly productive workplaces. With a portfolio that blends cutting‑edge technology, evidence‑based programs, and personalized coaching, brighthush partners with Fortune 500 companies, mid‑market leaders, and dynamic startups to deliver measurable improvements in employee health, engagement, and retention. Our mission is simple yet powerful: to illuminate the path to sustainable wellbeing for every employee, every organization, and every community.

At brighthush, we believe that a thriving workforce is the cornerstone of business success. Our culture is built on curiosity, collaboration, and a relentless commitment to innovation. We celebrate diversity, champion continuous learning, and encourage every team member to bring their authentic self to work. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment where your ideas can shape the future of employee wellbeing.

Role Overview

As a Senior Customer Success Manager at brighthush, you will serve as the strategic partner for our most valuable enterprise clients. You will own the full customer lifecycle—from onboarding and adoption to renewal and expansion—ensuring that each client achieves their wellbeing goals and realizes maximum ROI from our solutions. Your deep expertise in account management, financial acumen, and data‑driven decision making will enable you to build lasting relationships, drive retention, and uncover new growth opportunities.

Key Responsibilities

• Enterprise Account Leadership: Own a portfolio of high‑value enterprise accounts, acting as the primary point of contact for all strategic initiatives and operational matters.
• Client Onboarding & Adoption: Design and execute comprehensive onboarding plans that align client objectives with brighthush’s platform capabilities, ensuring rapid adoption and measurable impact.
• Retention & Expansion: Proactively monitor client health metrics, identify upsell and cross‑sell opportunities, and develop tailored expansion plans that drive revenue growth.
• Strategic Advisory: Serve as a trusted advisor, providing insights on industry trends, best practices, and innovative wellbeing strategies that help clients stay ahead of the curve.
• Client Meetings & Presentations: Lead quarterly business reviews, executive briefings, and product demos, articulating value, progress, and next steps with clarity and confidence.
• Data‑Driven Insights: Leverage Salesforce, Google Suite, and advanced analytics tools to generate actionable reports, track KPIs, and inform decision making.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and to surface feedback that drives product innovation.
• Travel & Client Engagement: Travel 30–40% of the time to meet clients in person, attend industry events, and represent brighthush at conferences and partner meetings.
• Continuous Improvement: Identify process gaps, recommend enhancements, and champion best practices across the Customer Success organization.

Essential Qualifications

• Minimum of 7+ years of experience in customer success, account management, or enterprise sales, with a proven track record of managing large, complex accounts.
• Bachelor’s degree in Business, Marketing, Psychology, or a related field (or equivalent professional experience).
• Strong financial acumen: ability to analyze budgets, ROI, and financial metrics to drive business decisions.
• Proficiency in Microsoft Office, Google Suite, Salesforce, and other CRM platforms; advanced Excel skills are a must.
• Valid driver’s license and willingness to travel 30–40% of the time.
• Excellent communication skills—written, verbal, and presentation—across all stakeholder levels.
• Demonstrated ability to build trust and influence senior leaders in enterprise environments.
• High emotional intelligence, resilience, and a passion for helping others succeed.

Preferred Qualifications

• Experience in the employee wellbeing, health tech, or SaaS industry.
• Prior success in driving renewal and expansion metrics in a B2B enterprise context.
• Knowledge of HRIS systems, employee engagement platforms, or related technologies.
• Project management certification (PMP, Agile, or similar) or proven experience leading cross‑functional initiatives.
• Fluency in additional languages beyond English.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Mindset: Proficiency in interpreting data to uncover trends and inform strategy.
• Relationship Building: Talent for cultivating long‑term partnerships with C‑suite executives.
• Problem Solving: Creative, solution‑oriented approach to complex client challenges.
• Leadership: Ability to inspire and guide cross‑functional teams toward shared goals.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.
• Customer‑Centricity: Deep commitment to delivering exceptional client experiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a structured career ladder that rewards performance, initiative, and impact. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Director or VP of Customer Success role, overseeing a global team of account managers.
• Lead strategic initiatives that shape the future of our product roadmap and market positioning.
• Participate in executive‑level training programs, including leadership coaching, financial modeling, and advanced data analytics.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in employee wellbeing.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual huddles, quarterly all‑hands meetings, and spontaneous virtual coffee chats. We celebrate successes with virtual awards, host monthly wellness challenges, and provide flexible work hours to support work‑life balance.

Our values—Integrity, Impact, Innovation, and Inclusion—guide every decision we make. We are committed to creating an inclusive environment where diverse perspectives are not only welcomed but essential to our success.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, expertise, and the value you bring to brighthush:

• Base Salary: USD 90,000 – 120,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary based on individual and company performance.
• Equity: Eligible for company stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a generous wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO, sick leave, and paid parental leave.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Remote Work Flexibility: Fully remote role with optional co‑working space stipend.
• Employee Assistance Program: 24/7 confidential counseling and support services.

How to Apply

Ready to join a mission‑driven team that is redefining employee wellbeing? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Closing

At brighthush, we’re not just building a company—we’re building a movement toward healthier, happier workplaces. If you are a seasoned customer success professional with a passion for enterprise account leadership, a knack for data‑driven strategy, and a desire to make a tangible impact on employee wellbeing, we want to hear from you. Join us, and let’s illuminate the future of work together.