Senior Enterprise Customer Success Manager – Strategic Adoption, Growth & Advocacy for High‑Value Clients at brighthush

About brighthush

brighthush is a pioneering force in the open‑source security ecosystem, delivering hardened, production‑ready builds that empower developers, AI agents, and security teams worldwide. In an era where software supply‑chain attacks and zero‑day vulnerabilities dominate headlines, brighthush provides the most secure foundation for modern software stacks, enabling organizations to innovate faster, stay compliant, and eliminate risk. Our platform is trusted by Fortune 500 enterprises, defense contractors, global financial institutions, media conglomerates, and leading cloud service providers—all of whom demand the highest levels of security, reliability, and performance.

Backed by top‑tier venture partners and guided by a leadership team with deep roots in cybersecurity, cloud infrastructure, and open‑source communities, brighthush is on a rapid growth trajectory. We are not just building a product; we are shaping the future of secure software development, fostering a world where open‑source innovation can thrive without compromising safety.

The Role in a Nutshell

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted post‑sales champion for our most strategic, high‑value accounts. You will own the end‑to‑end customer journey—from initial onboarding through deep adoption, expansion, and renewal—ensuring each enterprise client extracts maximum business value from our platform. This role blends relationship building, technical guidance, and cross‑functional collaboration, requiring you to partner closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver seamless, high‑impact experiences.

Key Responsibilities

• Strategic Onboarding & Implementation – Lead the technical onboarding process for new enterprise customers. Work hand‑in‑hand with pre‑sales and post‑sales teams to capture requirements, define success metrics, and design a customized implementation roadmap that aligns with each client’s architecture, security posture, and compliance obligations.
• Customer Advocacy & Voice of the Customer – Serve as the primary conduit between the client and brighthush. Translate real‑world challenges into actionable product insights, influencing roadmap priorities, feature enhancements, and bug‑fix triage. Ensure that the customer’s strategic objectives are reflected in every product decision.
• Issue Management, Escalation & Risk Mitigation – Partner with Technical Support and Customer Engineering to resolve incidents swiftly. Own the escalation process, determine when senior leadership or cross‑functional stakeholders must be involved, and proactively de‑escalate risks to protect the client relationship.
• Thought Leadership & Product Expertise – Develop deep, hands‑on mastery of brighthush’s platform, emerging security trends, and industry best practices. Deliver workshops, webinars, and one‑on‑one sessions that position you as a trusted advisor and thought leader within the client organization.
• Training, Enablement & Education – Collaborate with the Education team to design and deliver tailored training programs, certification pathways, and knowledge‑base resources that empower client teams to adopt best practices, secure their environments, and maximize ROI.
• Account Growth & Expansion – Build relationships across all levels of the customer organization—from engineers to C‑suite executives. Identify upsell, cross‑sell, and expansion opportunities in partnership with Sales, while proactively addressing churn signals and renewal risks.
• Data‑Driven Success Planning – Define, track, and report on key success metrics (e.g., adoption rates, health scores, NPS, renewal likelihood). Use data to drive continuous improvement, celebrate wins, and demonstrate tangible business outcomes to both the client and internal stakeholders.
• Cross‑Functional Collaboration – Act as a liaison between the client and internal teams such as Product, Engineering, Marketing, and Legal to ensure alignment on feature requests, compliance requirements, and contractual obligations.

Essential Qualifications

• Minimum 3 years of experience in customer‑facing roles such as Customer Success, Professional Services, Technical Account Management, or a hybrid of these with Sales, Solutions Engineering, or Technical Support, preferably within SMB or mid‑market environments.
• Demonstrated expertise in one or more security domains: supply‑chain security, DevSecOps, application security, security infrastructure, regulatory compliance, vulnerability management, or software development lifecycle.
• Proven ability to manage a portfolio of high‑value enterprise accounts, make autonomous decisions, and drive measurable customer outcomes.
• Strategic, proactive mindset with an entrepreneurial spirit—ready to challenge the status quo, design new processes, and elevate the overall customer experience.
• Strong emotional intelligence, exceptional prioritization skills, and the ability to navigate complex stakeholder ecosystems.
• Commitment to continuous learning—actively seeking professional development opportunities, certifications, and industry knowledge.

Preferred Qualifications & Experience

• Background in early‑stage startups where agility, rapid iteration, and innovative problem‑solving are essential.
• Hands‑on technical experience with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), Linux operating systems, or related infrastructure technologies.
• Track record of driving adoption, retention, and expansion for enterprise customers, with quantifiable results (e.g., increased renewal rates, expanded contract value).
• Experience presenting to C‑level executives, including CISOs, CTOs, and VP‑level stakeholders.
• Relevant certifications such as Certified Information Security Manager (CISM), Certified Cloud Security Professional (CCSP), or similar.

Core Skills & Competencies

• Technical Acumen: Ability to understand complex security architectures, APIs, and integration points; comfortable discussing container security, SBOMs, and compliance frameworks.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication; adept at translating technical concepts into business value.
• Problem‑Solving: Analytical mindset to diagnose issues, propose solutions, and anticipate future challenges.
• Relationship Management: Skilled at building trust, influencing without authority, and nurturing long‑term partnerships.
• Project Management: Experience leading multi‑phase implementations, managing timelines, and coordinating cross‑functional teams.
• Data‑Driven Decision Making: Proficiency with CRM tools (e.g., Salesforce), success platforms (e.g., Gainsight), and analytics to monitor health scores and drive action plans.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is redefining how the world secures open‑source software. Our culture blends high performance with genuine care for people, fostering an environment where you can thrive both professionally and personally.

Career Growth & Learning Opportunities

• Clear Career Ladder: A structured progression path with defined milestones—from Senior Manager to Director of Enterprise Success and beyond.
• Continuous Education: Generous budget for industry conferences, certifications, and advanced training; internal knowledge‑sharing sessions led by senior engineers and product leaders.
• Mentorship & Coaching: Direct access to senior leadership, seasoned Customer Success veterans, and cross‑functional mentors who will help you sharpen your strategic and technical skills.
• Innovation Time: Dedicated “innovation days” each quarter to explore new ideas, pilot emerging technologies, or develop thought‑leadership content for the broader security community.

Work Environment & Culture

• Remote‑First Flexibility: Work from anywhere in the world with a results‑oriented culture that values output over hours.
• Bi‑annual Destination Summits: Gather with the global team at inspiring locations for strategy workshops, team‑building, and celebration of milestones.
• Monthly Stipends: Co‑working space allowance, high‑speed internet reimbursement, and a technology stipend to keep your home office equipped.
• Transparent Decision‑Making: Open forums, regular all‑hands, and a culture of trust where every voice can influence product direction.
• Inclusive & Collaborative Atmosphere: Employee resource groups, diversity initiatives, and a commitment to building a workplace where every background is celebrated.

Compensation, Perks & Benefits

• Competitive Base Salary: Starting at $125,000 USD, commensurate with experience and market benchmarks.
• Performance‑Based Bonus: Quarterly incentives tied to renewal rates, expansion revenue, and customer health metrics.
• Equity Participation: Stock options granted at hire and on promotion, with opportunities to participate in secondary market offerings.
• Comprehensive Health Coverage: Full medical, dental, and vision insurance for you and your dependents.
• Unlimited Flexible Time Off: Recharge when you need it, with a culture that respects work‑life harmony.
• Parental Leave: 18 weeks paid leave for birthing parents and 12 weeks for non‑birthing parents, plus a “return‑to‑work” support program.
• Wellness & Lifestyle Perks: Monthly wellness stipend, mental‑health resources, employee assistance program, and access to a curated library of books and courses.
• Technology & Home Office Allowance: Annual budget for laptops, monitors, ergonomic furniture, and other tools you need to stay productive.

How to Apply

If you are passionate about security, love guiding enterprise customers through complex adoption journeys, and thrive in a fast‑moving, high‑impact environment, we want to hear from you. Submit your resume, a brief cover letter outlining your most relevant achievements, and any supporting materials that showcase your expertise. Join brighthush and become a pivotal player in securing the open‑source ecosystem for the next generation of innovators.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We also consider applicants with criminal histories in accordance with applicable law.

Privacy Notice

By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush’s Global Candidate Privacy Notice.

Join Us in Securing the Future

At brighthush, every line of code you help protect, every client you empower, and every partnership you nurture contributes to a safer digital world. Take the next step in your career and become part of a team that is as ambitious as it is supportive. Apply today and help us build the most trusted open‑source security platform on the planet.