Senior Enterprise Customer Success Manager – Texas District & Statewide Partnerships, EdTech Cloud Platform – Lead Adoption & ROI at brighthush

About brighthush

brighthush is at the forefront of the next wave of educational technology, redefining how schools, families, and educators connect in the digital age. Our cloud‑based platform delivers real‑time news, announcements, and resources directly to classrooms, parents, and students, creating a seamless ecosystem that supports learning and community engagement. With a growing portfolio of district‑wide deployments across the United States, brighthush has become a trusted partner for K‑12 schools, known for its intuitive design, robust integration capabilities, and an unwavering commitment to customer success.

Why This Role Matters

As a Senior Enterprise Customer Success Manager, you will be the strategic bridge between brighthush’s technology and the complex needs of our largest accounts. You’ll partner with district leaders, IT teams, and classroom teachers to ensure that our platform not only meets but exceeds expectations, driving adoption, engagement, and measurable ROI. In a fast‑growing company that values innovation, collaboration, and work‑life balance, you’ll have the chance to shape the future of EdTech while advancing your own career.

Key Responsibilities

• Own a Portfolio of Enterprise Accounts – Manage a high‑impact portfolio of large district and state‑wide accounts across Texas, ensuring each customer’s success journey is on track and exceeds expectations.
• Strategic Success Planning – Develop and execute customized success plans that align with each customer’s goals, drive product adoption, and identify expansion opportunities.
• Launch & Implementation Support – Partner with the implementation team to facilitate data integration, system configuration, and go‑live activities, ensuring a smooth transition for new users.
• Value Realization & ROI Demonstration – Conduct regular business reviews, share best practices, and showcase measurable outcomes that reinforce the value of brighthush’s platform.
• Product Evangelism – Stay current on product enhancements, create excitement around new features, and deliver demos, training sessions, and rollout support to keep customers engaged.
• Stakeholder Relationship Management – Build trust with key decision makers, resolve escalations promptly, and maintain a positive, customer‑centric attitude throughout the partnership.
• Cross‑Functional Collaboration – Work closely with Sales, Customer Support, Product Management, Finance, and Marketing to align on customer needs, share insights, and drive continuous improvement.
• Voice of the Customer – Capture feedback, identify pain points, and advocate for customer needs within brighthush, influencing product roadmap and service enhancements.
• Industry Presence – Represent brighthush at a minimum of one conference per year and one community engagement event each quarter, positioning the brand as a thought leader in EdTech.

Essential Qualifications

• Minimum of 2 years’ experience as a Customer Success Manager or Account Manager in a SaaS or software environment, with a proven track record managing large or enterprise accounts.
• At least 2 years of experience working with K‑12 EdTech solutions, preferably in district‑wide implementations.
• Deep familiarity with school communication tools, SIS integrations, and data migration processes.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear, actionable insights for non‑technical stakeholders.
• Strong project management skills, including the ability to prioritize tasks, manage timelines, and deliver results in a fast‑moving, dynamic environment.

Preferred Qualifications

• Experience with multi‑state or national district deployments, demonstrating an understanding of diverse regulatory and operational requirements.
• Knowledge of state and federal education funding mechanisms, such as Title I or IDEA, and how they impact technology adoption.
• Prior experience in a customer success role within a rapidly scaling startup or high‑growth SaaS company.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Demonstrated ability to influence cross‑functional teams and drive customer‑centric initiatives.

Skills & Competencies

• Customer‑First Mindset – Passionate about delivering exceptional service and building lasting relationships.
• Analytical Thinking – Ability to interpret usage data, identify trends, and recommend actionable improvements.
• Strategic Vision – Skilled at aligning technology solutions with long‑term educational goals.
• Communication & Presentation – Comfortable presenting to senior leadership, board members, and classroom teachers.
• Problem‑Solving – Adept at troubleshooting complex technical and operational challenges.
• Collaboration – Proven track record of working effectively with cross‑functional teams.
• Adaptability – Thrives in a fast‑paced environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Sales.
• Regular training on the latest EdTech trends, product updates, and industry best practices.
• Opportunities to lead cross‑functional projects, such as product feature launches or customer advocacy programs.
• Clear career pathways to roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Support for attending industry conferences, workshops, and certification programs.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, collaboration, and transparency. Our culture is built on:

• Inclusivity – We celebrate diverse perspectives and foster an environment where every voice is heard.
• Innovation – Continuous improvement and creative problem‑solving are at the heart of everything we do.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental and physical well‑being.
• Community Impact – We’re committed to improving education outcomes and supporting the communities we serve.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary range: $80,000 – $110,000 (DOE), with performance‑based OTE.
• Employer‑paid health insurance, including coverage for dependents.
• Employer‑matched 401(k) retirement savings program from day one.
• Paid parental leave and flexible family‑support policies.
• Stock options to share in brighthush’s growth.
• Health and wellness reimbursements (gym memberships, mental health resources).
• Paid time off that increases with tenure, plus 15 paid holidays—including your birthday.
• Fully equipped home‑office stipend and technology support.

How to Apply

Ready to make a difference in the lives of students and educators across Texas? Submit your application through our careers portal or send your résumé and cover letter directly to [email protected]. We look forward to learning how your expertise and passion align with brighthush’s mission.

Closing Statement

At brighthush, we believe that every student deserves a clear, connected learning experience. As a Senior Enterprise Customer Success Manager, you’ll be at the forefront of delivering that vision, turning technology into real‑world impact for schools and families. If you’re a strategic thinker, a relationship builder, and a champion for customer success, we invite you to join our team and help shape the future of EdTech.