Senior Enterprise Customer Success Manager – West Region – Driving Adoption, Growth, and Customer Advocacy at brighthush
About brighthush
brighthush is a trailblazer in the cybersecurity and open‑source software arena, delivering hardened, secure, and production‑ready builds that empower developers, AI agents, and Fortune 500 enterprises to innovate faster, stay compliant, and eliminate risk. With a portfolio that spans supply chain security, DevSecOps, application security, and regulatory compliance, brighthush has become the trusted partner for organizations that demand the highest standards of software integrity.
Our mission is simple yet ambitious: to make secure software the default, not the exception. By combining rigorous security engineering with a customer‑centric approach, we help our clients build resilient systems that can scale globally while meeting the most demanding compliance requirements.
Why brighthush?
- Impactful Work: Every day you’ll help enterprises protect billions of dollars in intellectual property and customer data.
- Fast‑Paced Growth: As a venture‑backed company, brighthush is scaling rapidly, offering you the chance to shape processes, products, and culture.
- Inclusive Culture: We celebrate diverse perspectives, encourage experimentation, and reward bold ideas.
- Learning & Development: From technical certifications to leadership training, we invest in your professional growth.
Role Overview
As the Senior Enterprise Customer Success Manager for the West Region, you will be the primary post‑sales advocate for our most strategic accounts. You will own the entire customer journey—from onboarding and implementation to adoption and expansion—ensuring that each client realizes measurable business value and remains a long‑term partner.
Key Responsibilities
- Strategic Success Planning: Partner with customers, pre‑sales, and post‑sales teams to develop and execute a customized success roadmap that aligns with each client’s business objectives and technical constraints.
- Customer Advocacy: Serve as the voice of the customer within brighthush, translating user feedback into product enhancements, feature requests, and process improvements.
- Issue Escalation & Resolution: Collaborate with Technical Support and Customer Engineering to triage, prioritize, and resolve incidents, ensuring timely delivery of solutions.
- Product & Industry Expertise: Maintain deep knowledge of brighthush’s platform, industry trends, and best practices in supply chain security, DevSecOps, and application security.
- Training & Enablement: Work with the Education team to design and deliver training programs that empower customers to maximize platform value.
- Account Management & Expansion: Build relationships across all stakeholder levels—from technicians to CISOs—while identifying upsell and cross‑sell opportunities that drive revenue growth.
- Data‑Driven Insights: Leverage analytics to track adoption metrics, forecast renewal risks, and report on key performance indicators to senior leadership.
- Process Innovation: Design and implement new workflows, playbooks, and tools that improve efficiency, reduce churn, and enhance the customer experience.
Essential Qualifications
- 5+ years of experience in enterprise customer‑facing roles, such as Customer Success, Technical Account Management, Professional Services, or Solutions Engineering.
- Proven track record of managing complex, multi‑stakeholder engagements and driving measurable outcomes.
- Deep understanding of at least one of the following domains: supply chain security, DevSecOps, application security, container security, regulatory compliance, vulnerability management, or software development lifecycle.
- Strategic mindset with the ability to take full ownership of a portfolio and make autonomous decisions that benefit customers and the business.
- Exceptional communication and collaboration skills, with the ability to influence cross‑functional teams and senior executives.
- High emotional intelligence, strong prioritization, and the ability to thrive in a fast‑moving, ambiguous environment.
- Commitment to continuous learning—actively seeking opportunities to grow technical and leadership capabilities.
Preferred Qualifications
- Experience in early‑stage startup environments where you built processes from scratch.
- Passion for technology and cybersecurity, with hands‑on experience in cloud platforms (AWS, GCP, Azure), Linux, containers, and security tooling.
- Background in enterprise sales or account management, with a history of driving renewals and expansions.
- Experience working with large, global enterprises and navigating complex procurement cycles.
Skills & Competencies
- Customer‑Centric Leadership: Ability to build trust, manage expectations, and deliver on promises.
- Analytical Thinking: Proficiency in using data to uncover trends, diagnose issues, and recommend actions.
- Technical Fluency: Comfortable discussing architecture, security controls, and integration challenges with technical audiences.
- Project Management: Skilled at coordinating cross‑functional initiatives, setting milestones, and ensuring timely delivery.
- Influence & Negotiation: Adept at aligning diverse stakeholders around a common goal and navigating complex decision trees.
- Adaptability: Thrives in a dynamic environment, quickly learning new tools, processes, and market dynamics.
Career Growth & Development
At brighthush, your career trajectory is defined by impact and learning. As a Senior Enterprise Customer Success Manager, you will:
- Progress to a Director of Customer Success role, overseeing a regional team and shaping global strategy.
- Transition into Product Management or Solutions Architecture, leveraging your deep customer insights to influence product direction.
- Lead cross‑functional initiatives that drive company‑wide adoption of new security practices.
- Earn certifications in cloud security, DevSecOps, and enterprise architecture to bolster your expertise.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, transparency, and intentional action. Our culture is built on:
- Customer Obsession: Every decision is guided by the goal of delivering maximum value to our clients.
- Bias for Action: We prioritize, experiment, and iterate quickly, learning from both successes and failures.
- Humility & Fun: While we tackle serious problems, we also enjoy the journey and celebrate our wins together.
- Trust & Transparency: Open communication empowers every team member to make informed decisions.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base Salary: Up to $160,000 per year, commensurate with experience.
- Performance Bonus: Opportunity to earn additional compensation based on individual and company performance.
- Equity: Stock options granted upon hire and at promotion, with a 10‑year exercise window.
- Health & Wellness: 100% coverage of health, vision, and dental premiums for you and your dependents.
- Flexible Time Off: Unlimited vacation policy to support work‑life balance.
- Parental Leave: 18 weeks paid for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
- Remote‑First Perks: Monthly stipend for coworking spaces, phone, and internet; quarterly virtual team events; bi‑annual destination summits.
- Professional Development: Reimbursement for certifications, conferences, and training courses.
How to Apply
If you’re a strategic, customer‑focused leader with a passion for security and a desire to shape the future of secure software, we encourage you to apply—even if you don’t meet every single requirement. brighthush is committed to building a diverse team of brighthushians who bring unique backgrounds, perspectives, and experiences.
To apply, submit your resume and a brief cover letter outlining why you’re excited about this role and how your experience aligns with our mission.
Equal Opportunity Statement
brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law.
Privacy Notice
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