Senior Enterprise Customer Success Strategist – Accelerating Global Growth, Innovation, and Customer Delight for brighthush’s Cloud‑Native SaaS Platform

About brighthush

brighthush is a forward‑thinking technology leader that empowers enterprises worldwide to unlock the full potential of their digital ecosystems. By delivering cloud‑native platforms, advanced data analytics, and intelligent automation, we help organizations streamline operations, elevate customer engagement, and create new revenue streams. Our mission is simple yet ambitious: accelerate digital transformation for businesses of every size, enabling them to thrive in an ever‑evolving marketplace.

At brighthush, we don’t just build software – we build lasting partnerships. Our culture is rooted in curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, champion continuous learning, and encourage every team member to bring fresh ideas to the table. Innovation is not a buzzword here; it’s a daily practice that drives our product roadmap, customer success strategies, and internal processes.

Why brighthush is the Place to Grow Your Career

In the fast‑paced world of SaaS, the role of a Customer Success Leader is more critical than ever. At brighthush, you will be the linchpin between our customers and the technology that powers their success. You’ll have the opportunity to shape product strategy, influence the roadmap, and directly impact the growth trajectory of our most strategic accounts. In return, brighthush offers a comprehensive rewards package, a culture that values work‑life balance, and a commitment to your personal and professional growth.

Key Responsibilities

As the Senior Enterprise Customer Success Strategist, you will own the end‑to‑end customer journey for our enterprise SaaS platform, ensuring that each client not only achieves but exceeds their business objectives. Your day‑to‑day activities will include:

• Strategic Success Planning: Design and execute comprehensive customer success roadmaps that align with both technical and business goals for our most strategic accounts.
• Data‑Driven Adoption: Monitor usage analytics to detect under‑utilization, then design and deliver targeted training, best‑practice workshops, and adoption roadmaps that drive measurable outcomes.
• Revenue Expansion: Partner with product and sales leadership to identify upsell and cross‑sell opportunities, driving expansion revenue across the platform ecosystem.
• Consultative Enablement: Provide system‑level consulting to named service providers, translating complex technical requirements into actionable performance solutions.
• Cross‑Functional Collaboration: Work closely with engineering, product, marketing, and delivery teams to create segment‑specific solutions that resonate with each customer’s unique needs.
• Service‑Deal Development: Lead the scoping and service‑deal development process in partnership with delivery teams, ensuring realistic timelines, budgets, and deliverables.
• Proactive Communication: Maintain regular, proactive communication with strategic customers to set clear expectations around performance, growth, and platform enhancements.
• Churn Mitigation: Track customer health metrics across multi‑site corporate structures, proactively mitigating churn risks, and securing high‑value contract renewals.
• Product Feedback Loop: Align the product management team with target accounts, gathering customer feedback, and influencing roadmap decisions to meet evolving market demands.
• Pricing & Packaging Optimization: Coordinate with sales and business‑unit leadership to optimize pricing models, packaging, and value propositions for the platform.
• Industry Representation: Represent brighthush at industry tradeshows, conferences, and networking events to stay ahead of market trends and uncover new business opportunities.
• Business Planning: Craft and execute an annual business plan that supports the company’s strategic and financial objectives.
• Go‑to‑Market Collaboration: Work with marketing communications to develop go‑to‑market strategies, product launches, and thought‑leadership content that positions brighthush as a market leader.
• Infrastructure Oversight: Ensure that technological resources and infrastructure meet both short‑term operational needs and long‑term growth plans.
• Mentorship & Training: Mentor junior team members and provide technical training to sales teams on platform capabilities.

Essential Qualifications

To thrive in this role, you should bring:

• Minimum 3 years of experience in customer success, technical account management, or application engineering, managing complex, multi‑site B2B accounts.
• Deep understanding of cloud‑based solutions, data pipelines, analytics, and automation testing frameworks.
• Proven track record of driving adoption, expansion, and renewal metrics for enterprise SaaS products.
• Exceptional leadership, communication, and stakeholder management skills – capable of influencing senior executives both internally and externally.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and translate insights into actionable strategies.
• Experience working cross‑functionally with product, sales, marketing, and delivery teams to deliver integrated customer solutions.
• Self‑starter attitude, highly organized, and adept at juggling multiple priorities in a fast‑paced environment.
• Comfortable presenting to C‑suite audiences and crafting compelling business cases for new initiatives.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Background in test & measurement workflows, hardware validation, or automated test equipment.
• Experience with partner ecosystems and channel sales models.
• Knowledge of the telecommunications or network infrastructure industry.
• Prior exposure to SaaS pricing strategy and packaging.
• Certifications in leading cloud platforms or customer success frameworks.

Core Skills & Competencies

• Strategic thinking and long‑term vision for customer success.
• Data‑driven decision making and proficiency in leading analytics tools.
• Excellent written and verbal communication, with the ability to distill complex technical concepts for diverse audiences.
• Strong negotiation and conflict‑resolution skills.
• Project management expertise, including roadmap planning and resource allocation.
• Customer‑centric mindset, always prioritizing the client’s business outcomes.
• Adaptability and resilience in a rapidly evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success Manager, you will:

• Progress to Director of Customer Success or VP of Customer Experience roles, leading a global team.
• Take ownership of new product lines or market segments, shaping the future of our platform.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Earn industry certifications and attend conferences that keep you at the cutting edge of customer success and SaaS innovation.
• Benefit from a transparent career ladder and regular performance reviews that align your growth with company objectives.

Company Culture & Work Environment

brighthush is more than a workplace—it’s a community. Our culture is defined by:

• Collaboration: Open communication channels, agile workflows, and a flat hierarchy that encourages idea sharing.
• Diversity & Inclusion: A commitment to building teams that reflect the communities we serve, with inclusive hiring practices and ongoing bias‑awareness training.
• Innovation: A “fail fast, learn faster” mindset that empowers employees to experiment, iterate, and bring bold ideas to life.
• Well‑being: Flexible work hours, remote‑first options, and wellness programs that support mental, physical, and financial health.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and a culture that celebrates both individual and team achievements.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements, including remote‑first policies and flexible hours.
• Professional development budget for certifications, courses, and conference attendance.
• Wellness initiatives such as gym memberships, mental health resources, and wellness stipends.
• Employee referral bonuses and a supportive, inclusive workplace culture.

How to Apply

If you’re ready to lead enterprise customer success at a company that values innovation, collaboration, and growth, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role to the link below.