Senior Enterprise Customer Success Strategist – Global Client Champion, Retention Architect, Revenue Growth Leader, and Strategic Partnership Builder for SaaS Solutions at brighthush

About brighthush

brighthush is more than a SaaS platform; it is a catalyst for enterprise transformation. Our cloud‑native solution seamlessly integrates sales, operations, and customer experience into a single, intelligent ecosystem that turns raw data into actionable insights. By empowering teams worldwide to harness the power of data, we help organizations accelerate growth, streamline operations, and deliver exceptional customer experiences that set new industry standards.

Founded on the conviction that technology is only as powerful as the people who use it, brighthush invests heavily in continuous learning, mentorship, and a collaborative culture that celebrates diversity and inclusion. Whether you are a seasoned veteran or an ambitious newcomer, you will find a place where your ideas shape the future of customer success and where your career can evolve alongside the company’s rapid expansion.

Why brighthush is the Place to Grow Your Career

• Impactful Work: Your day‑to‑day responsibilities will directly influence customer satisfaction, retention, and revenue. You will play a pivotal role in shaping the long‑term success of our clients and the company.
• Remote Flexibility: Work from anywhere in the United States with a flexible schedule that supports a healthy work‑life balance.
• Career Advancement: Accelerate your career through mentorship, cross‑functional projects, and clear pathways to leadership roles within the Customer Success organization.
• Innovative Culture: Join a team that values experimentation, data‑driven decision making, and continuous improvement.
• Competitive Compensation & Benefits: Earn a base salary in the $60,000–$75,500 range, complemented by performance bonuses, equity, and a comprehensive benefits package.

Role Overview

As a Senior Enterprise Customer Success Strategist at brighthush, you will be the trusted advisor for a portfolio of high‑value enterprise clients. Your primary focus will be to drive adoption, maximize ROI, and uncover expansion opportunities that align with each customer’s business objectives. You will partner with Sales, Support, Product, Finance, and Services to deliver a seamless, end‑to‑end experience that reduces churn and fuels sustainable growth.

Key Responsibilities

• Portfolio Ownership: Own and manage a defined book of business, segment, or territory, serving as the single point of contact throughout the customer lifecycle.
• Relationship Building: Cultivate deep, trusted relationships with executive sponsors and key stakeholders, aligning success plans with their strategic goals.
• Product Adoption & ROI: Champion product usage, ensuring customers realize measurable value and achieve their desired outcomes.
• Renewal & Retention Management: Lead renewal negotiations, proactively identify churn risks, and implement mitigation strategies to secure long‑term contracts.
• Expansion & Upsell: Identify and execute upsell, cross‑sell, and pricing optimization opportunities in partnership with Sales, driving net revenue growth.
• Health & Success Planning: Utilize brighthush’s customer health methodology to develop and execute tailored success and action plans.
• Issue Resolution: Coordinate timely resolution of inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Internal Advocacy: Serve as the customer voice within brighthush, collaborating with Support, Services, Finance, Product, and Sales to address pain points and improve offerings.
• Performance Metrics: Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Continuous Improvement: Contribute to process enhancements, knowledge base updates, and best‑practice sharing across the Customer Success organization.

Essential Qualifications

• Preferred degree in Business Administration, Marketing, Information Systems, or a related field.
• 3+ years of experience in B2B Customer Account Management, Customer Success, Sales, or Project Management within a SaaS environment.
• Proficiency with CRM platforms such as brighthush and customer health tools like brighthush.
• Demonstrated ability to drive product adoption and deliver measurable ROI to enterprise clients.
• Strong track record of building and nurturing long‑term customer relationships.
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
• High level of attention to detail, coupled with a methodical, disciplined approach to problem solving.
• Strong time‑management skills and the ability to juggle multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience with enterprise resource planning (ERP) systems.
• Background in revenue operations, pricing strategy, or financial modeling.
• Knowledge of data analytics tools (e.g., brighthush, brighthush) to derive actionable insights from customer usage data.
• Experience working in a global, distributed team and managing cross‑regional accounts.

Core Competencies & Skills

• Customer‑Centric Mindset: Passionate about delivering exceptional service and advocating for the customer’s success.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Analytical Aptitude: Comfortable interpreting data, identifying trends, and translating findings into actionable plans.
• Collaboration: Proven ability to work effectively with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to new priorities and evolving customer demands.
• Leadership: Demonstrated influence and mentorship, even in a non‑hierarchical setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Enterprise Customer Success Strategist, you will have the opportunity to:

• Progress to Senior Customer Success Manager or Director roles, overseeing larger portfolios and leading strategic initiatives.
• Transition into Product Management, Revenue Operations, or Consulting, leveraging your deep customer insights.
• Participate in leadership development programs, mentorship circles, and cross‑departmental projects.
• Attend industry conferences, webinars, and internal training sessions to stay ahead of market trends.
• Earn certifications in customer success, data analytics, or SaaS sales to further enhance your skill set.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and high‑energy atmosphere. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Monthly all‑hands meetings where leadership shares vision, strategy, and wins.
• Digital collaboration tools that keep communication fluid.
• A culture that celebrates wins, learns from failures, and encourages experimentation.
• Regular virtual coffee chats and informal networking events to build camaraderie.

Compensation & Benefits

Base Salary: $60,000 – $75,500 per annum (dependent on experience, skills, and market data).

In addition to competitive base pay, you’ll receive:

• Performance‑based bonuses tied to individual and company metrics.
• Equity options that align your success with brighthush’s growth.
• Comprehensive health, dental, and vision plans.
• Flexible paid time off (up to 120 hours annually) and 13 paid holidays, including 3 floating holidays.
• 401(k) plan with company match.
• Life and disability insurance.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development stipend for courses, certifications, and conferences.
• Access to an extensive library of learning resources and internal knowledge bases.

How to Apply

Ready to make a tangible impact on the success of enterprise customers and grow your career at brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help us elevate our customer experience to new heights.

Join brighthush Today – Where Innovation Meets Customer Success

At brighthush, we’re not just building products; we’re building relationships that drive real business outcomes. If you’re passionate about customer advocacy, data‑driven strategy, and continuous improvement, we want to hear from you. Apply now and become a pivotal part of a team that’s reshaping the future of customer success.