Entry‑Level Customer Care Representative – Remote Healthcare Support Specialist – Join brighthush

About brighthush

brighthush is a forward‑thinking, provider‑owned healthcare organization that redefines how employers and employees experience health coverage. By blending cutting‑edge technology, data‑driven insights, and a passion for patient‑first care, brighthush delivers flexible, cost‑effective solutions that empower people to live healthier, happier lives. Our mission is simple: to make high‑quality health care accessible, affordable, and easy to navigate for everyone.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of exceptional health care. Our Customer Care Representatives are the frontline ambassadors who translate complex insurance concepts into clear, compassionate guidance. If you thrive in a fast‑paced, remote environment and want to make a tangible difference in people’s lives, you’ll find a home here.

• Remote work from Washington, Oregon, Idaho, Alaska, or Nevada – no commute, no hassle.
• Competitive salary range of USD 39,520 – 42,640 per year, commensurate with experience.
• Comprehensive benefits package: 401(k) matching, generous paid time off, tuition reimbursement, retirement plan, and more.
• Continuous learning and career advancement opportunities within a supportive, collaborative culture.

Key Responsibilities

As a Customer Care Representative I, you will be the first point of contact for our clients and members. Your day‑to‑day tasks will include:

• Answering inquiries: Respond to phone, email, and chat questions with empathy, accuracy, and efficiency.
• Documenting interactions: Log all customer interactions in our CRM system, ensuring data integrity and compliance.
• Escalating issues: Identify complex problems, route them to the appropriate specialist, and follow up to guarantee resolution.
• Maintaining up‑to‑date knowledge of product offerings, policy changes, and industry regulations.
• Collaborating with cross‑functional teams (claims, billing, technical support) to deliver seamless customer experiences.
• Meeting or exceeding daily, weekly, and monthly performance metrics (e.g., call handling time, customer satisfaction scores).

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience, preferably in healthcare or insurance.
• Proficiency with CRM platforms, Google Workspace, and Microsoft Office Suite.
• Strong verbal and written communication skills in English.
• Ability to sit for extended periods and lift 10–20 pounds as required by the role.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.

Preferred Qualifications

• Experience with healthcare claims processing or member support.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to call center metrics and quality assurance programs.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or healthcare administration.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple inquiries while maintaining high quality and accuracy.
• Adaptability: Thrive in a dynamic environment with evolving policies and procedures.
• Team Collaboration: Strong interpersonal skills to work effectively with remote teammates.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in your role, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, compliance, and soft‑skill development.
• Clear career pathways to senior customer support, team lead, or specialist roles.
• Cross‑departmental projects that broaden your skill set and industry knowledge.
• Tuition reimbursement for courses related to healthcare, customer service, or business management.

Work Environment & Company Culture

Our culture is built on transparency, respect, and innovation. We celebrate diversity and encourage every team member to bring their authentic self to work. Remote employees enjoy:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual team huddles, town halls, and social events.
• Access to a digital wellness library and mental health resources.
• A culture of recognition where achievements are celebrated and feedback is constructive.

Compensation & Benefits

In addition to a competitive base salary, brighthush offers:

• 401(k) Matching: We match your contributions to help you plan for the future.
• Generous Paid Time Off: Earn vacation, sick leave, and personal days to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision plans for you and your family.
• Retirement Plan: Secure your financial future with our retirement savings options.
• Professional Development: Ongoing training, conferences, and tuition reimbursement.
• Other perks: flexible work hours, remote equipment stipend, and employee assistance programs.

How to Apply

If you’re ready to join a mission‑driven team that values your expertise and offers a platform for growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.