Entry‑Level Medical Billing Customer Support Specialist – 1st Shift, Remote – Drive Patient Care Excellence at brighthush

About brighthush

brighthush is a trailblazer in the healthcare industry, dedicated to improving the lives of patients through innovative medical billing solutions and exceptional customer service. With a nationwide footprint, we empower healthcare providers to streamline billing processes, reduce claim denials, and enhance revenue cycle management. Our mission is simple: to make healthcare more accessible, transparent, and efficient for everyone.

Why Join brighthush?

At brighthush, we believe that every team member plays a vital role in delivering outstanding patient care. As a remote, full‑time Customer Support Specialist, you will be the first point of contact for patients navigating their medical billing journey. Your work will directly impact patient satisfaction, financial clarity, and the overall success of our partners. We offer a supportive, collaborative environment that values growth, innovation, and work‑life balance.

Key Responsibilities

• Conduct patient calls to gather billing information, answer questions, and provide guidance on insurance coverage.
• Verify insurance eligibility and benefits, ensuring accurate and timely claim submissions.
• Maintain and update patient records in our secure electronic health record (EHR) system.
• Collaborate with internal teams (billing, claims, and customer service) to resolve billing discrepancies.
• Document all patient interactions in Microsoft Outlook and our customer relationship management (CRM) platform.
• Adhere to HIPAA regulations and company policies to protect patient privacy and data integrity.
• Participate in ongoing training sessions to stay current with industry best practices and regulatory changes.
• Contribute to continuous improvement initiatives by identifying workflow bottlenecks and proposing solutions.

Essential Qualifications

• High school diploma or GED (college coursework in healthcare, business, or related field is a plus).
• Strong written and verbal communication skills in English.
• Ability to work independently and manage time effectively in a remote setting.
• Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with electronic intake systems (eIntake) and insurance management software (IMBS) is desirable.
• Valid driver’s license and reliable transportation (if required for occasional on‑site meetings).
• Successful completion of a background check and drug screening.

Preferred Qualifications

• Prior experience in medical billing, customer service, or healthcare administration.
• Familiarity with insurance verification processes and claim submission workflows.
• Knowledge of HIPAA compliance and data security best practices.
• Experience using CRM platforms and electronic health record (EHR) systems.
• Strong analytical skills and attention to detail.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for helping patients navigate complex billing scenarios.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Strong organizational skills and the capacity to juggle multiple tasks simultaneously.
• Adaptability and a willingness to learn new technologies and processes.
• Team player who thrives in a collaborative, remote work environment.
• High level of integrity and professionalism in handling sensitive patient information.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Support Specialist, you will receive comprehensive onboarding, ongoing mentorship, and access to a wealth of learning resources. Our career ladder includes:

• Advanced training in revenue cycle management and insurance coding.
• Opportunities to transition into senior billing roles, claims specialist positions, or project management.
• Leadership development programs for high‑performing employees.
• Cross‑functional projects that expose you to different facets of the healthcare ecosystem.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, diverse team. We prioritize:

• Flexible scheduling within the 1st shift window to accommodate personal commitments.
• Regular virtual team huddles, town halls, and social events to foster community.
• A culture of transparency, recognition, and continuous feedback.
• Commitment to diversity, equity, and inclusion at every level of the organization.

Compensation & Benefits

We offer a competitive salary of USD 31,720 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for mental health and well‑being.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to support your home office setup.

How to Apply

If you are ready to make a tangible difference in patient billing and care, we invite you to join the brighthush family. Submit your application today and take the first step toward a rewarding career in healthcare customer support.