Senior Federal DoD Customer Success Manager – Remote – Land Mobile Radio & Managed Services – Strategic Account Leadership at brighthush

About brighthush and the Future of Secure Communications

brighthush is not just a provider of land mobile radio (LMR) solutions; we are the architects of the next generation of secure, resilient, and scalable communications for the U.S. Department of Defense and other federal partners. With a global footprint that spans continents and a commitment to innovation that fuels every product line, brighthush empowers mission‑critical teams—from rapid response units to large‑scale command centers—to stay connected, secure, and mission‑ready in the most demanding environments.

Our portfolio blends decades of industry expertise with a forward‑looking approach that embraces cloud, Internet of Things (IoT), and advanced analytics. We deliver end‑to‑end solutions that keep our customers safe and connected, and we are looking for a dynamic, results‑driven Customer Success Manager to join our remote team and help us deliver unparalleled value to our DoD partners.

Why This Role Matters

In the fast‑evolving landscape of federal communications, the ability to anticipate customer needs, streamline service delivery, and drive growth is essential. As a Federal DoD Customer Success Manager, you will be the linchpin between brighthush’s technical teams and our most critical clients. Your strategic oversight will ensure that every contract—from initial deployment to ongoing managed services—delivers maximum ROI, operational efficiency, and mission success.

Key Responsibilities

• Account Leadership: Own the full lifecycle of federal DoD accounts, from onboarding and contract negotiation to renewal and expansion. Build deep, trusted relationships with key stakeholders, including procurement officers, technical leads, and end users.
• Service Delivery Oversight: Coordinate cross‑functional teams (engineering, field support, logistics) to ensure seamless delivery of LMR hardware, software, and managed services. Monitor performance metrics and proactively address any service gaps.
• Growth & Expansion: Identify opportunities to upsell managed services, advanced analytics, and cloud‑based solutions. Develop and execute account plans that align with both customer objectives and brighthush’s revenue targets.
• Contract Management: Oversee contract compliance, including SLAs, change orders, and risk mitigation. Ensure all contractual obligations are met and documented accurately.
• Data‑Driven Insights: Leverage Excel, Power BI, and other analytics tools to track usage, performance, and cost‑efficiency. Present actionable insights to customers and internal stakeholders.
• Travel & On‑Site Support: Travel 25–50% of the time to key federal sites across the U.S. and, when necessary, to global locations. Provide on‑site technical support, training, and customer engagement.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and customer forums. Share best practices, emerging trends, and product roadmaps.
• Continuous Improvement: Collaborate with product and engineering teams to refine offerings based on customer feedback and market demands.

Essential Qualifications

• Minimum 5 years of experience in lifecycle service account management or LMR sales within the federal or defense sector.
• Proven track record of managing large, complex contracts and delivering measurable business outcomes.
• Strong analytical skills with advanced proficiency in Microsoft Excel (pivot tables, macros, data modeling).
• Excellent communication and presentation skills—able to articulate technical concepts to non‑technical audiences.
• Demonstrated ability to travel 25–50% of the time, including international travel as required.
• Knowledge of federal procurement processes (e.g., FAR, DFARS) and contract administration best practices.
• Experience with managed services and subscription‑based revenue models is highly desirable.

Preferred Qualifications

• Background in defense communications or related technology domains.
• Experience with cloud‑based communication platforms and IoT integration.
• Project management certification (PMP, Prince2) or equivalent.
• Fluency in additional languages (e.g., Spanish, French) beneficial for global engagements.
• Prior exposure to agile development environments and cross‑functional collaboration.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account strategies that align with both customer and company goals.
• Customer Advocacy: Passion for championing customer needs and ensuring satisfaction at every touchpoint.
• Problem Solving: Strong analytical mindset to diagnose issues and propose effective solutions quickly.
• Collaboration: Proven ability to work seamlessly with engineering, sales, finance, and support teams.
• Adaptability: Comfortable navigating the dynamic environment of federal procurement and technology evolution.
• Leadership: Ability to influence stakeholders and lead cross‑functional initiatives without direct authority.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders in sales, engineering, and operations.
• Professional development courses covering advanced analytics, cloud technologies, and defense procurement.
• Opportunities to transition into senior account management, product strategy, or global sales leadership roles.
• Participation in industry conferences, workshops, and certification programs.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Innovation: A culture that encourages experimentation, creative problem‑solving, and continuous improvement.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness programs.
• Recognition: Regular performance reviews, peer recognition, and tangible rewards for outstanding contributions.
• Community Impact: Opportunities to contribute to national security and public safety through our products.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to account growth, customer satisfaction, and contract renewal metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend and tuition reimbursement.
• Employee stock purchase plan and equity options for eligible roles.
• Wellness initiatives, including virtual fitness classes and mental health resources.

Ready to Join brighthush?

If you are a strategic, customer‑centric professional with a passion for defense communications and a drive to deliver measurable impact, we want to hear from you. This role offers the chance to shape the future of federal communications, work with cutting‑edge technology, and grow your career in a supportive, forward‑thinking environment.

Apply today and become a key player in ensuring that our nation’s defense forces remain connected, secure, and ready for any challenge.