Senior Federal DoD Customer Success Manager – Remote Strategic Account Leadership & Revenue Growth Champion for Advanced LMR Solutions, Driving Customer Satisfaction & Business Expansion at brighthush

About brighthush

brighthush is a pioneering force in defense technology, dedicated to safeguarding communities through cutting‑edge communication solutions. Our mission is to empower federal agencies with reliable, secure, and scalable Land Mobile Radio (LMR) services that keep people safe in schools, hospitals, critical infrastructure, and across the nation’s defense network. With a global footprint and a culture rooted in collaboration, integrity, and continuous improvement, we are shaping the future of national security one conversation at a time.

Position Overview

As a Senior Federal DoD Customer Success Manager, you will be the linchpin between brighthush and our most strategic Department of Defense partners. Operating fully remotely, you will lead the end‑to‑end lifecycle of federal LMR service contracts, ensuring exceptional delivery, fostering deep relationships, and unlocking new revenue streams. Your blend of account management, business development, and financial stewardship will directly influence the success of our federal portfolio and the safety of communities worldwide.

Key Responsibilities

• Account Leadership: Own the complete lifecycle of federal LMR service contracts, from onboarding to renewal, ensuring seamless delivery of all solutions and services.
• Strategic Relationship Building: Cultivate and deepen relationships with senior decision makers across multiple DoD agencies, positioning brighthush as the trusted partner for managed service solutions.
• Revenue Growth & Upsell: Identify and execute upsell and cross‑sell opportunities within existing accounts, developing tailored service plans that align with customer objectives and drive incremental revenue.
• Cross‑Functional Collaboration: Partner closely with Sales, Pre‑Sale, and Post‑Sale teams to create cohesive service strategies, share market intelligence, and close new service contracts.
• Financial Management: Achieve P&L targets, including service billings, cost control, and margin optimization. Track revenue, expenses, and profitability using advanced Excel techniques.
• Contract Compliance: Ensure all activities comply with U.S. Federal Government contracting requirements and brighthush policies, including security clearances and background checks.
• Program Management: Maintain customer satisfaction through proactive program management, coordinating with the U.S. Navy Program Management team and other applicable accounts.
• Global Support: Provide support across multiple time zones and global locations, ensuring seamless service delivery for distributed DoD programs.
• Operational Excellence: Perform contract management, billing/receivables oversight, P&L tracking, and contract proficiency tasks as needed.
• Sales Enablement: Develop creative proposals, deliver compelling presentations, and collaborate with brighthush sales and support professionals to close service support opportunities.
• Stakeholder Advocacy: Act as the voice of the customer within brighthush, translating field insights into product enhancements and service improvements.

Essential Qualifications

• Minimum 5 years of proven experience in lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering.
• Strong knowledge of Project 25 and related wireless technologies.
• Demonstrated ability to manage complex federal contracts and navigate DoD procurement processes.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and advanced Excel skills (pivot tables, data analysis).
• Experience with brighthush applications for sales and service management.
• U.S. citizenship with the ability to obtain and maintain a federal security clearance.
• Valid U.S. driver’s license and willingness to travel 25–50% of the time, preferably from the Eastern U.S. region.
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated, goal‑driven, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Background in brighthush RF systems and products (or equivalent experience).
• Experience with U.S. Federal Government contract performance and compliance.
• Prior exposure to brighthush’s service delivery model and customer success framework.
• Knowledge of federal procurement regulations (e.g., FAR, DFARS).

Skills & Competencies

• Strategic Account Management
• Business Development & Revenue Growth
• Contract Negotiation & Compliance
• Financial Analysis & P&L Management
• Project Management & Program Coordination
• Stakeholder Engagement & Relationship Building
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Adaptability & Resilience in Remote Settings

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Federal DoD CSM, you will:

• Participate in leadership training programs that sharpen your strategic thinking and influence skills.
• Access a robust learning portal with courses on federal contracting, cybersecurity, and advanced LMR technologies.
• Engage in mentorship programs pairing you with senior executives in defense technology.
• Earn certifications such as Certified Federal Contract Manager (CFCM) or Project Management Professional (PMP) through sponsored tuition assistance.
• Move into higher‑level roles such as Director of Federal Accounts, Program Manager, or Vice President of Defense Services.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and inclusivity. Our remote teams enjoy:

• Flexible work hours that accommodate multiple time zones.
• Regular virtual town halls and cross‑departmental knowledge sharing.
• A transparent communication style that empowers employees to voice ideas.
• Recognition programs that celebrate both individual and team achievements.
• Commitment to work‑life balance, with generous paid time off and parental leave.

Compensation & Benefits

Competitive base salary range: $80,000 – $90,000 USD (dependent on experience and qualifications). In addition to base pay, you will receive:

• Performance‑based incentive bonus plans.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• 10 paid holidays plus a generous paid time off package.
• Employee Stock Purchase Plan (ESPP).
• Paid parental and family leave.
• Professional development stipend and tuition reimbursement.
• Access to a global network of defense technology experts.

Why Join brighthush?

As a Senior Federal DoD Customer Success Manager, you will be at the heart of brighthush’s mission to safeguard communities worldwide. You will:

• Drive tangible impact by ensuring federal agencies receive reliable, high‑quality LMR services.
• Collaborate with top talent across sales, engineering, and operations.
• Leverage cutting‑edge technology to solve complex defense challenges.
• Advance your career in a supportive, growth‑oriented environment.

How to Apply

Ready to make a difference? Submit your application through our careers portal and join a team that values innovation, integrity, and impact. We look forward to exploring how your expertise can help brighthush continue to lead the defense technology industry.