Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

Introduction

At brighthush, we are redefining the retail experience by blending style, value, and exceptional service. As the world’s leading off‑price retailer, brighthush thrives on a culture of innovation, inclusivity, and relentless customer focus. Every day, our teams across flagship stores, distribution centers, and corporate hubs collaborate to deliver a seamless, personalized shopping journey that keeps customers coming back. If you are passionate about creating memorable moments, leading by example, and driving growth in a fast‑paced environment, we invite you to explore the role of Customer Experience Coordinator with us.

Key Responsibilities

In this pivotal role, you will be the frontline ambassador for brighthush, ensuring that every customer interaction reflects our commitment to quality, value, and service excellence. Your day-to-day duties will include:

• Team Leadership: Oversee a dynamic group of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Customer Engagement: Lead by example—engage with shoppers, answer questions, and promote brighthush loyalty programs to enhance repeat business.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, customer personalization, and store policies; coach Associates to elevate their service skills.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with our brand standards and merchandising plans.
• Issue Resolution: Address customer concerns promptly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
• Performance Management: Communicate clear priorities to the team, provide constructive feedback, and recognize achievements to foster a high‑performing culture.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols; promote a safe, respectful workplace for both customers and staff.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, reporting suspicious activity and supporting loss prevention strategies.
• Collaboration with Management: Partner with store leadership to identify training needs, set performance goals, and align store objectives with corporate strategy.
• Continuous Improvement: Suggest and implement process improvements that enhance customer experience, operational efficiency, and team engagement.

Essential Qualifications

To thrive in this role, you should bring the following foundational experience and skills:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a high‑energy, fast‑moving environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Demonstrated ability to respond calmly and constructively to unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Commitment to upholding brighthush values of honesty, integrity, and confidentiality.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in loss prevention or safety compliance initiatives.
• Advanced training in customer service methodologies (e.g., SPIN selling, consultative selling).
• Proficiency in multiple languages to serve a diverse customer base.
• Knowledge of retail analytics tools and performance metrics.
• Previous exposure to brighthush brand standards and corporate culture.

Skills & Competencies

Success in this role requires a blend of interpersonal, analytical, and leadership skills:

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues and operational challenges.
• Communication: Clear, concise, and persuasive verbal and written communication with customers and team members.
• Adaptability: Comfortable navigating changing priorities, store traffic patterns, and seasonal demands.
• Data‑Driven Decision Making: Comfortable interpreting sales data, inventory reports, and performance metrics.
• Integrity & Ethics: Commitment to confidentiality, honesty, and compliance with all policies.

Career Growth & Learning Opportunities

brighthush is dedicated to nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate strategy.
• Develop leadership skills that prepare you for roles such as Store Manager, District Manager, or Corporate Program Manager.
• Participate in brighthush leadership development programs, including mentorship, workshops, and cross‑functional projects.
• Access to internal training resources covering customer service excellence, loss prevention, and retail analytics.
• Opportunity to lead special initiatives—such as seasonal promotions, community outreach, or sustainability projects—that align with brighthush values.

Work Environment & Company Culture

At brighthush, we celebrate diversity, foster collaboration, and prioritize employee well‑being. Our culture is built on:

• Inclusive Leadership: Every voice matters—your ideas and feedback shape our future.
• Team‑first mentality—supportive peers, open communication, and shared success.
• Commitment to continuous learning—regular training, knowledge sharing, and skill development.
• Recognition programs that celebrate achievements, milestones, and exceptional service.
• Work‑life balance initiatives, including flexible scheduling and wellness resources.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, compensation is influenced by your experience, qualifications, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off—vacation, sick leave, and holidays.
• Employee assistance programs (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and tuition reimbursement for eligible employees.
• Auto and home insurance discounts through our credit union partners.

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.