Senior Technical Customer Engineer – Automated Equipment Service & Client Support Specialist at brighthush

About brighthush

brighthush is a leading innovator in precision automation, delivering cutting‑edge solutions that empower manufacturers worldwide to achieve higher efficiency, superior quality, and unparalleled reliability. With a global footprint and a reputation for engineering excellence, brighthush is at the forefront of the automated equipment industry, constantly pushing the boundaries of what’s possible. As we expand our service footprint in Shanghai, we’re looking for a dynamic, customer‑centric Technical Customer Engineer who can blend technical expertise with exceptional communication skills to support our growing client base.

Why Join brighthush?

At brighthush, you’ll be part of a collaborative culture that values innovation, integrity, and continuous learning. We offer a supportive work environment where your ideas are heard, your growth is nurtured, and your contributions directly impact our customers’ success. From flexible work arrangements to comprehensive professional development programs, brighthush invests in your future as much as you invest in ours.

Key Responsibilities

• Automated Equipment Servicing: Conduct preventive and corrective maintenance on a diverse portfolio of automated machinery, ensuring optimal performance and minimal downtime.
• Technical Support & Troubleshooting: Provide on‑site and remote assistance to clients, diagnosing complex mechanical and electronic issues, and delivering effective solutions.
• Customer Relationship Management: Serve as the primary technical liaison for assigned accounts, building trust through clear communication, timely updates, and proactive service recommendations.
• Documentation & Reporting: Maintain detailed service logs, generate incident reports, and contribute to knowledge base articles that help streamline future support.
• Continuous Improvement: Collaborate with engineering and product teams to identify recurring issues, propose design enhancements, and participate in field‑testing new features.
• Safety & Compliance: Adhere to all safety protocols, regulatory standards, and company policies while working on high‑voltage and precision equipment.

Essential Qualifications

• College degree (or higher) in Mechanical Engineering, Electronics, or a related technical field.
• Minimum of 3 years’ experience in servicing automated equipment, preferably in a manufacturing or industrial setting.
• Proficient in reading, writing, speaking, and listening in English; strong written communication skills are essential for documentation and client interactions.
• Solid computer literacy, including proficiency with Windows OS, basic troubleshooting tools, and standard office productivity software.
• Strong sense of integrity, self‑motivation, open‑mindedness, and a proactive attitude toward problem solving.
• Local residency in Shanghai (Pudong district preferred) to enable rapid on‑site response and client engagement.

Preferred Qualifications

• Experience with PLC programming, HMI configuration, or SCADA systems.
• Knowledge of industrial safety standards (e.g., ISO 13849, IEC 61508).
• Previous exposure to customer‑facing roles in a technical support or field service capacity.
• Fluency in Mandarin Chinese to facilitate seamless communication with local clients.
• Certifications in mechanical troubleshooting, electrical safety, or related disciplines.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of mechanical systems, electrical circuits, and control logic.
• Analytical Thinking: Ability to diagnose root causes quickly and devise effective solutions.
• Communication: Clear, concise, and professional communication with both technical and non‑technical stakeholders.
• Customer Focus: Passion for delivering exceptional service and building long‑term client relationships.
• Team Collaboration: Works effectively with cross‑functional teams, including engineering, sales, and logistics.
• Adaptability: Thrives in a fast‑paced environment, managing multiple priorities and shifting demands.

Career Growth & Development

At brighthush, your career trajectory is supported by a structured development framework. You’ll have access to:

• On‑the‑job training with senior engineers and product specialists.
• Industry certifications and workshops to deepen your technical expertise.
• Mentorship programs that pair you with experienced leaders across the organization.
• Clear promotion pathways from Technical Customer Engineer to Senior Engineer, Technical Lead, or Service Manager roles.
• Opportunities to contribute to product development, field‑testing, and innovation initiatives.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our Shanghai office is a modern, open‑plan space designed to encourage teamwork and creativity. We value work‑life balance, offering flexible scheduling options and remote work capabilities when appropriate. Our team celebrates diversity, embraces new ideas, and rewards initiative and excellence.

Compensation & Benefits

While specific figures vary by experience and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for mid‑level engineering roles in Shanghai.
• Performance‑based bonuses tied to service metrics and customer satisfaction.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, gym memberships, and mental health support.
• Regular team‑building events, hackathons, and innovation challenges.

How to Apply

If you’re ready to bring your technical expertise, customer‑centric mindset, and passion for automation to a forward‑thinking company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Technical Customer Engineer role at brighthush. Join us in shaping the future of precision automation and delivering world‑class service to our global clientele.