Senior Customer Service Engineer – Field Service & Maintenance Specialist for Advanced Medical Equipment

About brighthush

brighthush is a global leader in medical technology, diagnostics, and digital health solutions. With a presence spanning manufacturing, research & development, sales, and service, we are dedicated to improving patient outcomes worldwide. Our mission is to deliver innovative, reliable, and life‑saving equipment to healthcare providers, and our service teams play a pivotal role in ensuring that every device performs at its best.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous improvement. We empower our employees to take ownership, act with integrity, and drive results that matter. As a Customer Service Engineer, you will be the frontline of our service excellence, directly impacting patient care and the reputation of our brand.

Key Responsibilities

• Execute on‑site maintenance, repair, and life‑extension activities for a diverse fleet of medical equipment, ensuring compliance with safety and quality standards.
• Lead the commissioning and construction of new equipment installations, coordinating with cross‑functional teams to meet project milestones.
• Perform advanced machining, non‑destructive testing (NDT), blade fabrication, winding, critical welding, and generator diagnostics to restore equipment to optimal performance.
• Make engineering decisions in real‑time, applying technical expertise to troubleshoot complex issues and recommend sustainable solutions.
• Document all service activities meticulously, updating service logs, and ensuring traceability for regulatory compliance.
• Collaborate with field service managers, quality assurance, and product development to continuously improve service processes.
• Build and maintain strong relationships with customers, acting as the primary technical liaison and ensuring high levels of customer satisfaction.
• Participate in training and knowledge‑sharing sessions to keep the team updated on the latest technologies and best practices.

Essential Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Biomedical Engineering, or equivalent practical experience.
• Minimum of 5 years’ experience in services and field service roles within the medical technology or related high‑precision industry.
• Proven track record of performing on‑site machining, NDT, blade fabrication, winding, critical welding, and generator diagnostics.
• Strong analytical and problem‑solving skills, with the ability to make independent engineering decisions under pressure.
• Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non‑technical stakeholders.
• Valid driver’s license and willingness to travel extensively to customer sites across India.

Preferred Qualifications

• Experience with advanced medical imaging equipment such as MRI, CT, or ultrasound systems.
• Knowledge of ISO 13485, ISO 9001, and other quality management systems relevant to medical device service.
• Familiarity with remote diagnostics tools and the ability to leverage digital solutions for field service.
• Previous leadership or supervisory experience within a field service environment.

Core Skills & Competencies

• Technical Proficiency: Machining, NDT, welding, winding, blade fabrication, generator diagnostics.
• Customer‑Centric Mindset: Ability to understand customer needs and translate them into actionable service plans.
• Project Management: Planning, scheduling, and executing service tasks while managing resources effectively.
• Collaboration: Working seamlessly with engineering, quality, and sales teams to achieve shared goals.
• Continuous Improvement: Identifying process gaps and proposing data‑driven solutions to enhance service efficiency.
• Adaptability: Thriving in a dynamic environment with evolving technologies and customer requirements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Engineer, you will have access to:

• Structured training programs covering advanced diagnostics, safety protocols, and regulatory compliance.
• Mentorship from senior engineers and field service leaders.
• Opportunities to transition into specialized roles such as Service Manager, Technical Project Lead, or Product Development Engineer.
• Participation in innovation workshops and cross‑functional projects that influence product design and service strategy.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and high‑performance culture. Our values—humility, transparency, focus, ownership, and integrity—guide every interaction. You’ll work in a supportive environment that encourages open communication, celebrates diverse perspectives, and rewards initiative.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance for eligible candidates.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and flexible work arrangements where feasible.

How to Apply

Ready to make a tangible impact on patient care and join a world‑class team? Submit your application through the brighthush careers portal. We look forward to learning how your expertise and passion align with our mission.

Inclusion & Diversity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or any other protected characteristic.