Senior Customer Success Manager – Automotive AI Solutions & Dealership Engagement

About brighthush

brighthush is redefining the automotive retail landscape by embedding cutting‑edge artificial intelligence directly into the day‑to‑day operations of dealerships across the United States. From the first AI voice assistant launched with a single dealership a year ago, we have expanded to serve multi‑store dealer groups, helping them capture opportunities that would otherwise slip through the cracks. By integrating seamlessly with leading automotive CRM and DMS platforms, brighthush delivers AI‑powered automation that spans the entire customer lifecycle—sales, service, and everything in between.

Our mission is simple yet ambitious: to make AI the core operating layer for automotive retail. We believe that every dealership, whether a single‑point shop or a large group, can unlock unprecedented efficiency, revenue, and customer satisfaction by leveraging intelligent workflows. As we accelerate our growth, we’re looking for passionate, results‑driven professionals who want to shape the future of automotive technology and make a tangible impact on the businesses we serve.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our dealership customers. You will guide them from the moment they sign on through adoption, retention, and expansion, building deep relationships with dealership leadership while working closely with day‑to‑day operators to ensure our AI solutions deliver measurable business outcomes.

This is a remote role based in Texas, with regular travel to dealerships, dealer groups, and industry events as needed. You will collaborate with cross‑functional teams—product, engineering, sales, and marketing—to translate customer insights into product enhancements and operational improvements.

Key Responsibilities

• Onboarding & Rollout Leadership – Own the end‑to‑end customer onboarding journey, from kickoff meetings to go‑live. Coordinate requirements gathering, integration planning, training sessions, timeline management, stakeholder alignment, and launch execution across both single‑store and multi‑rooftop groups.
• Adoption & Outcome Optimization – Monitor how customers are using brighthush’s AI tools, identify adoption gaps, and recommend strategies to increase usage. Connect product metrics to dealership KPIs such as sales conversion rates, service revenue, and customer satisfaction scores.
• Relationship Management – Build trusted, long‑term relationships with dealership leaders—including Dealer Principals, General Managers, GSMs, BDC Directors, Service Directors, and other key stakeholders—while also engaging with frontline staff to understand their day‑to‑day challenges.
• Operating Cadence & Business Reviews – Lead regular check‑ins, quarterly business reviews, and executive briefings. Present clear metrics, priorities, action items, and follow‑through plans that demonstrate value and drive continuous improvement.
• Risk & Escalation Management – Proactively identify potential issues before they become critical. Coordinate with product and engineering to resolve technical or operational challenges, keeping customers informed throughout the process.
• Retention & Expansion – Analyze where brighthush is creating value and identify opportunities to expand deployments across additional workflows, departments, and dealership rooftops. Champion upsell and cross‑sell initiatives that align with customer goals.
• Voice of the Customer – Translate on‑ground observations into structured feedback for product and engineering. Identify patterns across accounts and help shape the roadmap for future AI capabilities.
• Process Improvement – Continuously refine onboarding, training, renewal, and expansion processes to scale efficiently as the customer base grows.

Essential Qualifications

• Customer Success Experience – Minimum 3+ years in a B2B SaaS customer‑facing role (Customer Success, Account Management, Implementation, or similar), with demonstrable ownership of customer accounts.
• Proven Outcomes – Track record of driving customer adoption, retention, and expansion, backed by data and measurable results.
• Executive Communication – Ability to build trusted relationships and communicate effectively with senior stakeholders, translating complex technical concepts into business value.
• Business Acumen – Skilled at aligning customer goals with measurable outcomes, using data to demonstrate ROI and justify investment.
• Problem‑Solving & Judgment – Strong analytical mindset, capable of diagnosing issues, coordinating cross‑functional resources, and driving resolution.
• Technical Aptitude – Quick learner of software products, integrations, and customer workflows; comfortable navigating CRM, DMS, and other dealership tech stacks.
• Operational Discipline – Excellent account planning, documentation, follow‑up, and organization. You keep commitments and manage multiple priorities without constant oversight.
• Ownership & Autonomy – Demonstrated ability to take responsibility for outcomes, own the customer journey, and deliver results independently.
• Curiosity About AI – Genuine interest in how AI can transform customer workflows and business operations; eager to stay ahead of industry trends.

Preferred Qualifications

• Experience working with automotive dealerships or dealership technology.
• Familiarity with dealer technology ecosystems—CRM, DMS, BDC workflows, service scheduling, communications, and fixed operations.
• Track record onboarding or managing multi‑rooftop dealer groups.
• Comfort coordinating technical integrations and troubleshooting.
• Experience running customer reviews tied to measurable business outcomes.
• Familiarity with AI technologies, including large language models, voice AI, or automation platforms.

Skills & Competencies

• Strategic thinking and execution.
• Data‑driven decision making.
• Exceptional written and verbal communication.
• Stakeholder management across all levels.
• Project management and prioritization.
• Adaptability in a fast‑moving, high‑growth environment.
• Passion for customer success and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your impact is immediate and visible. As we scale, you’ll have the opportunity to:

• Lead the design and execution of new customer success programs.
• Shape the product roadmap by championing customer‑driven features.
• Mentor junior team members and build a high‑performing customer success organization.
• Transition into senior leadership roles—Director of Customer Success, VP of Customer Experience, or Head of Customer Operations.
• Participate in industry conferences, speaking engagements, and thought‑leadership initiatives.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and ownership. We value:

• Transparent communication and open feedback loops.
• Data‑backed decision making and a bias for action.
• Continuous learning—access to training, certifications, and industry events.
• Work‑life balance—flexible PTO, remote work options, and a supportive team environment.
• Diversity, equity, and inclusion—every voice matters and is heard.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option opportunities to share in brighthush’s growth.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off and holiday schedule.
• Professional development budget and reimbursement for certifications.
• Wellness programs, gym memberships, and mental health resources.
• Regular team‑building events, both virtual and in‑person.

How to Apply

Ready to join a fast‑growing, AI‑driven company that is transforming automotive retail? Click the link below to submit your application and become part of the brighthush team.

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Closing

As a Senior Customer Success Manager at brighthush, you will be at the forefront of a technological revolution that empowers dealerships to deliver exceptional customer experiences while driving profitability. Your expertise will shape how we onboard, support, retain, and grow our dealership partners, and your voice will influence the next generation of AI tools that power the automotive industry.

If you are a strategic thinker, data‑driven problem solver, and passionate advocate for customer success—especially within the automotive or AI space—then we want to hear from you. Join brighthush today and help us build the future of automotive retail.