Senior Customer Delivery Project Manager – Zero Trust Network Access Implementation Lead for US Commercial Clients

About brighthush

brighthush is a global leader in cybersecurity solutions, dedicated to protecting organizations from evolving threats through innovative Zero Trust Network Access (ZTNA) technology. With a portfolio that spans identity, access management, and secure connectivity, brighthush empowers enterprises to secure their digital assets while enabling seamless, secure collaboration across the globe. Our mission is simple: to give our customers the confidence that their data, applications, and users are protected, no matter where they are.

As we expand our footprint across the United States, we are looking for a dynamic, customer‑centric professional to join our Professional Services team. This role is pivotal in translating our cutting‑edge ZTNA platform into real‑world value for medium‑to‑large commercial clients. If you thrive in a fast‑paced, high‑impact environment and are passionate about delivering secure, scalable solutions, brighthush invites you to bring your expertise to our growing team.

Role Overview

As a Senior Customer Delivery Project Manager, you will be the primary point of contact for our US commercial customers throughout the entire implementation lifecycle. From the initial handover to the final go‑live and transition to Support and Customer Success, you will own the end‑to‑end delivery of ZTNA projects that typically span two to six months. Your focus will be on ensuring that each engagement is delivered on time, within budget, and to the highest quality standards, while maintaining a strong, collaborative relationship with both the customer and our internal engineering teams.

This is a delivery‑leadership role, not a sales or account‑management position. You will manage scope, schedule, budget, deliverables, and stakeholder expectations across structured, milestone‑driven projects. Your performance will directly influence project profitability, revenue realization, and services margin, as Professional Services operates as a P&L unit.

Key Responsibilities

Customer & Stakeholder Management

• Serve as the primary brighthush point of contact for US commercial customers, handling day‑to‑day requests and communication.
• Build and nurture strong working relationships with customer IT and security teams, project sponsors, and executive stakeholders.
• Lead status calls, milestone reviews, and stakeholder briefings to provide a clear, accurate view of progress, risks, and decisions required.
• Proactively manage expectations, addressing scope, timeline, and deliverable questions before they become escalations.
• Translate customer requests into actionable delivery tasks, assess feasibility, flag out‑of‑scope requests, and route them to the appropriate internal resource.
• Escalate risks and customer concerns early, providing a clear recommendation for resolution.

Delivery Execution

• Manage multiple concurrent ZTNA implementations across US commercial customers, ensuring each project stays on track.
• Own service delivery end‑to‑end: scope, schedule, budget, milestones, deliverables, and resource coordination.
• Maintain comprehensive delivery documentation throughout each engagement, including project plans, status reports, risk logs, and go‑live and close‑out records.
• Coordinate brighthush delivery engineers on each project, ensuring clear task ownership and removing blockers.
• Run change control for all out‑of‑scope requests: prepare change requests and SOW amendments for commercial approval in Salesforce, ensuring no work proceeds without approved authorization and documentation.

Financial Accountability (P&L)

• Own the financial health of assigned projects, tracking hours burned against contracted hours, utilization, and billing accuracy.
• Identify revenue, margin, and schedule risk early; flag burn‑rate deviations and propose corrective action before the budget is exceeded.
• Drive timely milestone completion and customer sign‑off to support accurate billing and revenue realization.
• Protect services margin by preventing unbilled scope: no out‑of‑scope work proceeds without an approved change order.

Delivery Quality & Governance

• Apply brighthush's global delivery methodology consistently across engagements.
• Align each engagement with the customer’s security posture, network segmentation, identity, and compliance objectives, not just go‑live.
• Contribute to delivery documentation standards and templates used across the commercial book of business.
• Identify resource constraints and delivery bottlenecks, proposing solutions to keep projects on track.
• Provide regular delivery and financial reporting to the RVP, Customer Solutions.

Internal Contribution

• Contribute to commercial capacity planning and resource forecasting.
• Support pre‑sales by reviewing SOW drafts, validating scope and delivery feasibility, and flagging delivery risk before commitments are made. This role does not commit scope, timelines, or pricing to customers.

Essential Qualifications

• 5+ years of experience as a customer‑facing project or delivery manager, with at least 3 years on cybersecurity or networking engagements.
• Proven track record managing complex B2B technology implementations.
• Demonstrated ability to manage scope, schedule, budget, and stakeholder expectations across structured, milestone‑driven commercial IT or security projects.
• Experience managing project financials in a services P&L environment, including budgets, burn rate, utilization, and billing.
• Working knowledge of network segmentation, identity, and access control concepts sufficient to manage delivery without engineering translation.
• Strong written and verbal communication skills, with the ability to produce and present delivery documentation to a professional standard.
• Ability to challenge customers and internal teams constructively when necessary.

Preferred Qualifications

• PMP, PRINCE2, or an equivalent project management credential. Proven delivery experience matters more than the credential.
• Experience delivering identity and access management (IAM), Zero Trust Network Access (ZTNA), or enterprise security platform deployments.

Skills & Competencies

• Exceptional project management skills, with a focus on delivering high‑quality outcomes on time and within budget.
• Strong analytical and problem‑solving abilities, capable of translating complex technical concepts into actionable plans.
• Excellent stakeholder management, with a proven ability to influence and negotiate with senior executives.
• Financial acumen, comfortable managing P&L metrics and driving profitability.
• Adaptability and resilience, thriving in a fast‑paced, evolving environment.
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