Senior Freight Forwarding Customer Solutions Product Manager – Digital Transformation & Innovation Lead for Global Air & Ocean Logistics at brighthush

About brighthush

brighthush is a pioneering force in the freight forwarding and logistics sector, redefining how global trade moves across air, ocean, and multimodal networks. With a legacy of over two decades in delivering seamless supply‑chain solutions, brighthush has evolved into a technology‑driven, customer‑centric organization that empowers businesses to navigate the complexities of international shipping with confidence and agility. Our mission is to unlock the full potential of digital transformation, turning data into actionable insights and turning logistics challenges into competitive advantages.

Why brighthush?

At brighthush, we believe that the future of freight lies at the intersection of innovation, sustainability, and customer experience. Our culture is built on collaboration, continuous learning, and a relentless pursuit of excellence. We invest heavily in cutting‑edge technology, from AI‑powered route optimization to blockchain‑based shipment tracking, ensuring our clients receive real‑time visibility and unparalleled service quality. Join us and become part of a global team that is shaping the next generation of logistics solutions.

Role Overview

As the Senior Freight Forwarding Customer Solutions Product Manager – Digital Transformation & Innovation Lead, you will spearhead the design, development, and launch of next‑generation digital products that empower our customers to manage air and ocean freight more efficiently. You will collaborate with cross‑functional teams—including engineering, data science, sales, and operations—to translate market needs into scalable, user‑centric solutions. Your strategic vision and executional rigor will drive the adoption of innovative technologies, ensuring brighthush remains the preferred partner for global shippers and freight forwarders.

Key Responsibilities

• Product Strategy & Roadmap: Define and own the product vision for the Customer Solutions suite, aligning with brighthush’s broader digital transformation goals. Prioritize features based on customer impact, market trends, and business value.
• Stakeholder Collaboration: Partner with sales, marketing, operations, and engineering to gather requirements, validate concepts, and ensure seamless delivery. Act as the voice of the customer in all product discussions.
• Market & Competitive Analysis: Conduct in‑depth research on industry trends, regulatory changes, and competitor offerings. Translate insights into actionable product enhancements.
• Agile Product Development: Lead sprint planning, backlog grooming, and release management. Work closely with UX/UI designers to create intuitive interfaces that meet the needs of freight managers, customs brokers, and supply‑chain executives.
• Data‑Driven Decision Making: Leverage analytics and KPI dashboards to monitor product performance, identify growth opportunities, and iterate on features.
• Innovation Leadership: Champion emerging technologies such as AI/ML, IoT, and blockchain within the product portfolio. Evaluate prototypes, run pilots, and scale successful solutions.
• Customer Success & Feedback Loop: Engage with key accounts to gather feedback, conduct usability tests, and ensure high adoption rates. Translate customer pain points into product improvements.
• Compliance & Risk Management: Ensure all product features comply with international trade regulations, data privacy laws, and industry standards.
• Mentorship & Team Development: Mentor junior product managers and cross‑functional team members, fostering a culture of continuous improvement and knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Supply Chain Management, or a related field. MBA or advanced degree preferred.
• Minimum 7–10 years of product management experience in the freight forwarding, logistics, or transportation industry.
• Proven track record of launching successful digital products that drive customer engagement and revenue growth.
• Strong understanding of air and ocean freight operations, including booking, documentation, customs clearance, and cargo tracking.
• Experience with Agile methodologies (Scrum or Kanban) and product lifecycle management tools (Jira, Confluence, Aha!).
• Excellent analytical skills, with the ability to translate complex data into clear product decisions.
• Exceptional communication and presentation skills, capable of influencing stakeholders at all levels.
• Fluent in English; additional language proficiency (e.g., Spanish, Mandarin, German) is a plus.

Preferred Qualifications

• Hands‑on experience with AI/ML, IoT, or blockchain technologies applied to logistics solutions.
• Knowledge of global trade compliance frameworks such as INCOTERMS, HS Codes, and EORI.
• Experience working in a remote or distributed team environment.
• Prior exposure to SaaS product development and subscription‑based revenue models.
• Strong network within the freight forwarding and logistics community.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Deep empathy for freight managers and supply‑chain leaders.
• Technical Acumen: Comfortable discussing APIs, data pipelines, and cloud architecture.
• Leadership & Influence: Inspire cross‑functional teams without direct authority.
• Project Management: Deliver on time, within scope, and within budget.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Data Literacy: Build and interpret dashboards, A/B tests, and usage metrics.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Executive‑level mentorship programs that pair you with senior leaders across the organization.
• Annual product management conferences and industry summits to stay ahead of market trends.
• Internal training workshops on emerging technologies, data science, and advanced analytics.
• Cross‑departmental projects that broaden your skill set and expand your network.
• Clear promotion pathways from Senior Product Manager to Director of Product and beyond.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual town halls, hackathons, and collaborative tools. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Our employees enjoy flexible schedules, mental‑health resources, and a supportive community that values both personal and professional growth.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior product leaders.
• Performance‑based bonuses tied to product milestones and company objectives.
• Equity or stock‑option plans to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental‑health counseling.
• Annual company retreats and team‑building events.

How to Apply

Ready to lead the next wave of digital innovation in freight forwarding? Submit your resume, cover letter, and a portfolio of relevant product launches to our careers portal. We look forward to exploring how your expertise can help brighthush continue to set industry standards and deliver transformative solutions to our global clientele.

Join brighthush – Where Innovation Meets Logistics

At brighthush, we don’t just move goods; we move ideas, technology, and people forward. If you are passionate about leveraging data, technology, and customer insight to create products that redefine the freight experience, we want to hear from you. Bring your vision, your expertise, and your drive for excellence, and together we’ll shape the future of global trade.