Senior Front‑End Customer Experience Coordinator – Loyalty Program Champion, Store Excellence Leader, and Retail Innovation Strategist

About brighthush – Pioneering Value‑Driven Retail Excellence

brighthush is more than a retailer; it’s a movement that redefines how consumers discover, experience, and cherish premium products at unbeatable prices. With a global footprint that spans over 3,000 stores and distribution centers across North America, Europe, and Asia, we bring iconic brands to millions of shoppers while championing sustainability, innovation, and an unwavering focus on customer delight. As a Fortune 100 leader in the off‑price retail sector, brighthush blends the stability of a well‑established brand with the agility required to thrive in a fast‑moving marketplace.

Our mission is simple yet powerful: combine unbeatable value with unforgettable shopping experiences. We do this by empowering every team member—whether they work in a bustling distribution center, a vibrant retail storefront, or a strategic corporate office—to become a steward of the customer journey. At brighthush, creativity is rewarded, diversity is celebrated, and continuous learning is embedded in our culture. Join us and become part of a collaborative environment that values innovation, integrity, and an obsessive commitment to customer satisfaction.

Role Overview

We are seeking an energetic, customer‑centric Senior Front‑End Customer Experience Coordinator to serve as the frontline ambassador of brighthush’s brand promise. In this pivotal role, you will lead a dynamic team of front‑end associates, ensuring that every shopper receives prompt, courteous, and personalized service. You will champion our loyalty programs, maintain a pristine store environment, and set the tone for a culture of honesty, integrity, and customer obsession.

Key Responsibilities

• Team Leadership & Coaching: Oversee a high‑performing team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and train staff on customer service best practices, loyalty program enrollment, and store policies.
• Customer Experience Management: Lead by example, engaging with shoppers, resolving concerns swiftly, and maintaining a positive atmosphere. Drive initiatives that enhance the in‑store experience, from visual merchandising to product placement.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives. Monitor and report on performance metrics, providing constructive feedback and recognition.
• Program Promotion: Champion brighthush’s credit and loyalty programs, educating customers on benefits and encouraging enrollment. Collaborate with management to refine program strategies and track enrollment metrics.
• Safety & Compliance: Uphold all safety standards, ensuring a secure environment for customers and staff. Adhere to labor laws, company policies, and procedural guidelines, maintaining confidentiality and integrity.
• Loss Prevention & Shrink Reduction: Support store shrink reduction initiatives, identifying and addressing potential loss points. Participate in regular audits and collaborate with the loss prevention team.
• Continuous Improvement: Partner with store management to identify training needs, process improvements, and customer experience enhancements. Contribute to the development of best practices across the organization.
• Other Duties: Perform additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Proficiency in POS systems and basic data entry.
• Prior experience in loss prevention or safety compliance.
• Knowledge of labor regulations and retail best practices.
• Strong analytical skills, with the ability to interpret sales data and customer feedback.

Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team.
• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable experiences.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Quick thinking and decisive action in resolving customer issues.
• Attention to Detail: Meticulous in maintaining store standards and compliance.
• Adaptability: Comfortable with change and able to thrive in dynamic environments.
• Collaboration: Works seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Front‑End Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs covering advanced customer service, team management, and operational excellence.
• Mentorship from senior leaders who share insights on career progression and industry trends.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Opportunities to transition into roles such as Store Manager, Operations Manager, or Retail Strategy Analyst.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our employees enjoy:

• A collaborative atmosphere where ideas are valued and feedback is encouraged.
• Opportunities to contribute to sustainability initiatives, such as waste reduction and energy efficiency.
• Recognition programs that celebrate achievements and milestones.
• Access to employee resource groups that support diversity and inclusion.
• A supportive leadership team that champions work‑life balance and employee well‑being.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.00 to $14.50, compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) plan with company contributions and matching.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Life and disability insurance options.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning services.
• Scholarship and tuition reimbursement programs.

All benefits are subject to the terms of the applicable plan and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Join brighthush and become part of a team that values innovation, integrity, and customer delight. Click the link below to submit your application and take the first step toward an exciting future.

Apply to this job at brighthush

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence.