Senior Front‑of‑Store Customer Experience Coordinator & Loyalty Program Champion – Retail Leadership Specialist at brighthush

Welcome to brighthush – Where Every Shopper Feels Like a VIP

At brighthush, we’re not just a retailer; we’re a movement that redefines how the world shops. With a presence in over 20 countries, we bring premium, trend‑setting merchandise to everyday consumers at prices that feel like a win. Our stores are more than shopping destinations – they’re community hubs where style meets affordability, and every visit is an experience worth sharing. If you thrive on creating memorable moments, love a fast‑paced environment, and want to be part of a brand that’s reshaping retail, brighthush is the place for you.

Why brighthush? – A Culture Built on Innovation, Integrity, and Impact

Joining brighthush means stepping into a culture that celebrates diversity, encourages collaboration, and rewards excellence. We invest heavily in employee development through structured training programs, mentorship, and continuous learning opportunities. Whether you’re just starting your career or aiming for a leadership role, brighthush offers a clear career path, competitive compensation, and a comprehensive benefits package designed to support your well‑being and future.

Role Overview – Your Day‑to‑Day Impact

As the frontline ambassador of brighthush’s customer experience, you will lead a high‑performing front‑of‑store team, ensuring every shopper receives exceptional service, loyalty programs are promoted, and the store environment remains welcoming and organized. Your day‑to‑day duties will include:

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic front‑of‑store team, assign registers, coordinate breaks, and provide real‑time coaching to maintain consistent, courteous service.
• Customer Engagement: Lead by example—greet shoppers, address inquiries, and resolve concerns promptly to create a memorable shopping experience.
• Program Promotion: Drive adoption of brighthush loyalty and credit programs, ensuring Associates are trained to upsell and personalize offers.
• Store Presentation: Maintain a clean, organized, and visually appealing store layout that aligns with brand standards and merchandising plans.
• Operational Excellence: Monitor POS coverage, manage register assignments, and respond swiftly to any system or staffing issues.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols; conduct regular safety briefings and incident reporting.
• Performance Management: Set clear performance expectations, conduct regular feedback sessions, and collaborate with management on training needs.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, monitor inventory accuracy, and report discrepancies.
• Continuous Improvement: Identify process improvements, share best practices, and contribute to store and corporate initiatives.
• Additional Duties: Undertake any other responsibilities assigned by store leadership to support overall store success.

Essential Qualifications – What We’re Looking For

To thrive at brighthush, you should bring the following experience and attributes:

• Minimum of 1 year in a retail environment, with at least 6 months in a supervisory or leadership capacity.
• Proven track record of delivering outstanding customer service and fostering a positive team culture.
• Strong understanding of merchandising principles and the ability to translate them into actionable store practices.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Demonstrated ability to multitask, prioritize, and adapt quickly to changing priorities or unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving and decision‑making.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Basic computer literacy and proficiency with point‑of‑sale (POS) systems.

Preferred Qualifications – Bonus Points

• Experience in a fast‑paced, high‑volume retail setting.
• Prior exposure to loyalty program management or credit sales.
• Knowledge of loss prevention strategies and inventory control.
• Leadership training or certification in retail operations.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Passion for creating memorable experiences and a genuine desire to help shoppers.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem‑Solving: Quick, effective resolution of operational challenges and customer issues.
• Adaptability: Comfortable with change and able to pivot strategies as needed.
• Time Management: Efficiently balance multiple tasks while maintaining high service standards.
• Integrity & Confidentiality: Uphold the highest ethical standards and protect sensitive information.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe your career should evolve as rapidly as the retail landscape. As a Customer Experience Coordinator, you will:

• Progress to senior management roles such as Store Manager, District Manager, or Regional Director.
• Access our Leadership Development Program, featuring mentorship, workshops, and cross‑functional projects.
• Lead special initiatives—such as sustainability projects, community outreach, or digital transformation efforts.
• Receive regular performance reviews that align with clear career milestones and compensation adjustments.
• Benefit from support for continuing education, including tuition reimbursement for relevant certifications or degrees.

Work Environment & Company Culture – More Than a Job

• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Collaboration: Cross‑functional teamwork that breaks down silos and drives innovation.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Community Impact: Active participation in local charity events, volunteer days, and sustainability initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.

Compensation, Perks, and Benefits – We Value Your Contribution

We offer a competitive hourly rate of $14.25 to $14.75 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that includes:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death coverage.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts through our partner credit union.

Eligibility for certain benefits is based on tenure and hours worked. For more detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply – Take the First Step Toward Your Future

If you are ready to elevate your career in a fast‑paced, customer‑centric environment, we invite you to apply today. Join brighthush and become part of a team that values innovation, integrity, and the joy of helping customers discover great value.