Senior General Manager – Customer Business Unit & Strategic Account Leadership at brighthush

About brighthush

brighthush is a global leader in connectivity and cloud solutions, empowering some of the world’s most innovative brands across aerospace, defense, communications, enterprise, healthtech, industrial, capital equipment, and energy sectors. With a customer‑centric philosophy, brighthush delivers end‑to‑end solutions—from design and engineering to manufacturing, supply chain, and after‑market services—ensuring that every product reaches the market faster, more efficiently, and with unmatched quality. Our teams span 40+ locations in 13 countries, and we are proud to be headquartered in the United States, with a strong presence in New Hampshire and the broader Americas region.

Why brighthush?

At brighthush, we don’t just build products; we build partnerships. We thrive on solving complex challenges, driving digital transformation, and creating sustainable value for our customers. Our culture is built on collaboration, innovation, and a relentless focus on results. If you are a strategic thinker who loves navigating cross‑functional teams, negotiating high‑stakes contracts, and leading growth initiatives, brighthush offers the platform, resources, and support to elevate your career to new heights.

Position Overview

The Senior General Manager – Customer Business Unit will lead a high‑performing team of Global Customer Business Unit Directors, Program Managers, and Commercial Managers. This role is responsible for managing and expanding a portfolio of significant or strategic accounts within brighthush’s Connectivity and Cloud Solutions business. The General Manager will act as the primary strategic interface between brighthush and its most critical customers, ensuring profitable growth, operational excellence, and exceptional customer satisfaction.

Key Responsibilities

• Strategic Account Leadership: Serve as the global strategic business interface for major accounts, developing and executing three‑year growth plans that align with both customer objectives and brighthush’s commercial strategy.
• Portfolio Profitability: Partner with operations, supply chain, and engineering to drive financial performance, manage P&L, and ensure that customer requirements are met with optimal cost and quality.
• New Business Development: Identify and pursue new markets, customers, and solutions, leading RFP/RFQ processes, solution development, and revenue forecasting.
• Commercial Strategy & Negotiation: Lead contract negotiations, pricing strategies, and commercial support, ensuring win‑win outcomes for both brighthush and the customer.
• Customer Relationship Management: Resolve escalations, manage projects and programs, and maintain a high level of customer satisfaction through proactive engagement and issue resolution.
• Cross‑Functional Leadership: Drive internal metrics reviews (Revenue, Inventory, GM, EBIAT, ROIC, Customer Satisfaction), and collaborate with finance, operations, and engineering to align on performance goals.
• Strategic Planning & Execution: Develop and maintain account strategic plans, forecast future needs, and align internal resources to deliver on those needs.
• Business Continuity & Sustainability: Oversee business continuity planning, IT and physical site security, and sustainability initiatives that meet customer expectations and regulatory requirements.
• Leadership & Development: Mentor and develop directors and managers, fostering a culture of high performance, accountability, and continuous improvement.

Key Performance Indicators

• Revenue growth, new bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three‑year strategic plans and key P&L metrics at the portfolio level
• Customer satisfaction scorecard rankings and scorecard improvements
• Completion of strategic initiatives on schedule
• Expansion into new strategic areas beyond traditional business lines

Essential Qualifications

• 12+ years of experience in electronics manufacturing, IT infrastructure, or related fields in sales, business development, or account management.
• Proven track record of driving revenue growth, managing large P&L responsibilities, and delivering on multi‑year strategic plans.
• Strong executive relationship management skills, with experience engaging at VP and C‑suite levels.
• Deep understanding of industry, market, and technology trends within connectivity and cloud solutions.
• Financial acumen: ability to analyze P&L, forecast, and make data‑driven decisions.
• Commercial expertise in contracts, pricing, quotations, and reconciliation.
• Excellent leadership, communication, teamwork, and conflict resolution skills.
• Experience navigating cross‑functional teams in a matrix organization.
• Bachelor’s degree in a related field (or equivalent combination of education and experience).

Preferred Qualifications

• Experience in aerospace, defense, or high‑tech manufacturing environments.
• Knowledge of sustainability and green initiatives within manufacturing and supply chain.
• Proficiency in data analytics tools and CRM platforms.
• Experience managing remote or distributed teams.

What brighthush Offers

• Competitive Compensation: Base salary range of $188,000 to $259,000, commensurate with experience and performance.
• Performance Bonuses: Annual bonus potential tied to revenue, profitability, and customer satisfaction metrics.
• Comprehensive Benefits: Health, dental, vision, life insurance, and disability coverage.
• Retirement Plans: 401(k) with company match.
• Paid Time Off & Holidays: Generous PTO, sick leave, and paid holidays.
• Professional Development: Access to training, certifications, and leadership development programs.
• Work‑Life Balance: Remote work options and flexible scheduling.
• Inclusive Culture: Commitment to diversity, equity, and inclusion, with a supportive environment for all employees.

Career Growth Opportunities

As a Senior General Manager at brighthush, you will be positioned for advancement into executive leadership roles, such as Vice President of Customer Business or Chief Commercial Officer. Our structured career paths, mentorship programs, and cross‑functional projects provide the experience and visibility needed to accelerate your professional trajectory.

Work Environment & Culture

brighthush fosters a collaborative, innovative, and results‑driven culture. Our teams are empowered to challenge the status quo, experiment with new ideas, and deliver solutions that exceed customer expectations. We celebrate diversity, encourage open communication, and recognize the contributions of every team member. Whether you work from our New Hampshire office or remotely across the United States, you will be part of a global community that values integrity, accountability, and continuous improvement.

How to Apply

If you are ready to lead strategic customer relationships, drive profitable growth, and shape the future of connectivity and cloud solutions, we invite you to apply. Join brighthush and become part of a team that is redefining industry standards and delivering transformative value to customers worldwide.

Apply to this position now

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace and will not tolerate retaliation against anyone who files a discrimination complaint or participates in an investigation.