Senior Global Customer Operations Lead – Post‑Sale & Supply Chain Excellence Champion for Mission‑Critical Communications & Customer Success (Remote Poland) – brighthush

About brighthush

brighthush is a pioneer in mission‑critical communications, crafting rugged, reliable solutions that keep first responders, defense units, and industrial operators safe and connected in the world’s most demanding environments. From handheld radios that survive extreme weather to autonomous drone networks that deliver real‑time situational awareness, our portfolio empowers teams to operate seamlessly in congested urban streets, remote wilderness, and everything in between. With a global footprint anchored by a tight‑knit community of engineers, designers, and customer champions, we share a relentless curiosity and a passion for innovation. Every project at brighthush is a step toward a safer, more resilient world.

Why Join brighthush?

• Impactful Work: Your contributions directly influence the reliability of life‑saving communications for emergency services, defense forces, and industrial operators worldwide.
• Innovation‑Driven Culture: We invest heavily in research and development, encouraging bold ideas, rapid prototyping, and cross‑disciplinary collaboration.
• Global Reach, Local Flexibility: While we operate on a worldwide scale, we value the unique perspectives of our regional teams, especially in Poland and Ukraine.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects accelerate professional development and open doors to senior leadership roles.
• Work‑Life Harmony: Fully remote options, flexible hours, and a culture that prioritizes mental and physical well‑being keep our team energized and focused.
• Diversity & Inclusion: We celebrate diverse backgrounds and perspectives, fostering an environment where every voice is heard and valued.

Role Overview

As the Senior Global Customer Operations Lead, you will serve as the linchpin that connects our customers to the manufacturing, engineering, and logistics functions. Reporting to the International Customer Operations Lead, you will own the end‑to‑end post‑sale experience, ensuring every component delivered meets the highest standards of quality, timeliness, and integration. Your strategic oversight will help customers stay on schedule, reduce risk, and maximize the value of their investment in brighthush technology.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for key accounts, managing day‑to‑day operational needs, escalations, and quarterly business reviews (QBRs). Deliver insightful performance dashboards that highlight delivery metrics, quality KPIs, and roadmap alignment.
• Demand Planning & Forecast Integration: Collaborate with customer demand planners to ingest production forecasts. Translate forecasts into actionable data for internal manufacturing and supply‑chain teams, preventing stockouts or overages.
• Delivery Management: Track open purchase orders, coordinate with manufacturing and logistics to meet on‑time delivery commitments, and proactively resolve delays.
• Technical Advocacy & Issue Resolution: Identify technical hurdles or integration challenges faced by customers. Partner with engineering to resolve issues and manage formal escalation processes for hardware defects or shipping delays.
• Lifecycle Management: Monitor component performance in the field, manage end‑of‑life (EOL) notices, and orchestrate smooth transitions to next‑generation components.
• Voice of the Customer: Provide actionable feedback to product development, influencing design decisions for future components and products.
• RMA Management: Oversee the Return Merchandise Authorization process, ensuring rapid replacement of failed parts and timely return of defective components for analysis.
• Regional Expertise: Navigate logistical, legal, and contractual complexities unique to key markets such as Germany, Poland, and Ukraine.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across cross‑functional teams.
• Stakeholder Reporting: Prepare and present executive‑level reports on customer health, risk mitigation, and operational performance.
• Team Leadership: Mentor junior team members, fostering a culture of accountability, collaboration, and continuous improvement.

Essential Qualifications

• Minimum 5 years of experience in post‑sale, account management, or technical project management within defense, aerospace, robotics, or semiconductor industries.
• Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
• Fluent in English (verbal, written, and presentation skills).
• Proven ability to analyze complex spreadsheets and production schedules, identifying discrepancies between demand and supply.
• Strong communication skills, capable of translating high‑level business needs into granular production constraints.
• Self‑motivated, thrives in fast‑paced, ambiguous environments, and adept at multitasking and shifting priorities.
• Background check clearance required.

Preferred Qualifications

• Experience managing military or defense‑sector clients.
• Knowledge of the drone ecosystem (UAV regulations, flight controllers, propulsion systems).
• Familiarity with global supply‑chain regulations and customs procedures.
• Experience with Agile project management methodologies.
• Proficiency in data visualization tools.
• Experience with ERP systems.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Stakeholder Management: Build trust with customers, suppliers, and internal teams.
• Problem Solving: Diagnose root causes and implement effective solutions quickly.
• Project Management: Lead cross‑functional initiatives with clear milestones and deliverables.
• Data‑Driven Decision Making: Use metrics and analytics to drive continuous improvement.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Communication: Articulate complex technical concepts to non‑technical stakeholders.
• Leadership: Inspire and guide teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through structured learning paths. As a Senior Customer Operations Lead, you will have access to:

• Mentorship from senior leaders in product development, engineering, and supply chain.
• Cross‑functional projects that expose you to new technologies and markets.
• Internal certification programs in supply‑chain analytics, project management, and customer success.
• Opportunities to lead regional initiatives, potentially advancing to Director or VP roles.
• Annual hackathons and innovation challenges that allow you to prototype and showcase new ideas.
• Access to a global network of experts, conferences, and industry forums.
• Regular skill‑building workshops on emerging trends such as AI‑driven logistics, IoT integration, and cybersecurity.
• Clear performance‑based promotion tracks aligned with measurable impact.

Work Environment & Culture

Our culture is built on collaboration, transparency, and a shared commitment to safety. You will work in a flexible, remote setting that supports work‑life balance while staying connected to a vibrant global community. Regular virtual town halls, hackathons, and knowledge‑sharing sessions keep the energy high and ideas flowing. We celebrate diversity, encourage continuous learning, and reward initiative with recognition programs and career‑advancement pathways.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer satisfaction and delivery metrics.
• Health, dental, and vision insurance.
• Flexible work hours and fully remote options.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.
• Generous paid time off, parental leave, and holiday schedule.
• Equity participation plan for long‑term ownership.
• Technology stipend for home‑office setup.

How to Apply

Ready to make a tangible impact on global safety? Submit your resume and a cover letter that highlights your experience in post‑sale operations, customer success, and supply‑chain excellence. Tell us why you’re excited to join brighthush and how you can help our customers stay connected.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building technology; we’re building a safer world. If you’re a proactive, customer‑centric professional who thrives in a fast‑paced, mission‑driven environment, we want to hear from you. Apply today and become part of a team that values ingenuity, collaboration, and the relentless pursuit of excellence.