Senior Global Customer Success Manager – Enterprise Revenue Operations & Adoption Champion – Spearheading Strategic Growth, Expansion, and Value Creation for Fortune 100+ Clients at brighthush
Welcome to brighthush – The Future of Revenue Operations
brighthush is more than a SaaS platform; it is the engine that transforms how Fortune 100+ organizations orchestrate pricing, quoting, contracting, rebates, and communications. With a footprint in more than 30 countries and a customer base that spans every industry, we empower businesses to turn complex revenue processes into data‑driven, frictionless workflows. Our mission is simple yet powerful: give buyers and sellers the confidence to move forward, every single day.
At brighthush, curiosity, collaboration, and an unwavering focus on customer success form the bedrock of our culture. We cultivate a vibrant community of innovators, champions, and thought leaders who thrive on solving real business challenges. If you are passionate about driving adoption, uncovering hidden value, and turning data into actionable insights, you will find a home here.
Why This Role is a Game‑Changer
As a Senior Global Customer Success Manager, you will be the linchpin that connects our most strategic accounts to the brighthush ecosystem. Your influence will shape how these enterprises evolve, ensuring they extract maximum value from our platform while simultaneously driving revenue growth for both the customer and brighthush. You will be the advocate, coach, consultant, and problem‑solver who keeps our customers engaged, satisfied, and expanding.
Your Impact in a Few Words
- Customer Champion – Amplify the voice of the customer across all internal teams.
- Growth Driver – Identify upsell opportunities and secure renewals that exceed revenue targets.
- Strategic Partner – Co‑create roadmaps, conduct ROI analyses, and deliver tangible business outcomes.
- Cross‑Functional Leader – Align Sales, Product, Marketing, and Support around customer success initiatives.
Key Responsibilities – Day‑to‑Day Excellence
In this role, you will manage a portfolio of high‑impact, global enterprise accounts. Your day‑to‑day responsibilities will include:
- Conducting quarterly business reviews (QBRs) with C‑suite stakeholders to assess health, alignment, and future opportunities.
- Performing deep adoption analyses, identifying gaps, and crafting targeted action plans to accelerate usage.
- Leading value‑realization workshops that translate platform capabilities into measurable business outcomes.
- Co‑creating and maintaining a customer health scorecard that informs proactive risk mitigation.
- Facilitating cross‑functional workshops to align product enhancements with customer needs.
- Managing a pipeline of expansion opportunities, negotiating upsell terms, and collaborating with Sales to close deals.
- Acting as the escalation point for complex technical or business issues, coordinating with Engineering, Support, and Product to deliver swift resolutions.
- Mentoring junior Customer Success Managers, sharing best practices, and fostering a culture of continuous learning.
Strategic Initiatives You’ll Own
- Design and implement a Global Adoption Playbook that standardizes best practices across regions.
- Develop and launch a Customer Success Academy to onboard new clients and empower them to become power users.
- Lead the creation of a Data‑Driven Success Dashboard that provides real‑time insights into usage, ROI, and renewal risk.
- Collaborate with Product to influence the roadmap based on customer feedback and emerging industry trends.
Essential Qualifications – What We Expect
- 3–5 years of proven experience in a Customer Success or Enterprise Account Management role, preferably within the revenue operations or SaaS domain.
- Fluency in German and English at native/C2 level, with strong written and verbal communication skills.
- Demonstrated ability to manage and grow relationships with Fortune 100+ customers, driving retention and expansion.
- Strong project management skills – you can orchestrate complex initiatives across multiple stakeholders.
- Technical acumen in revenue management, contract lifecycle, or CPQ solutions; ability to demo and provide best‑practice guidance.
- Analytical mindset – comfortable working with data, deriving insights, and presenting findings to executive audiences.
- Experience working in a fast‑paced, dynamic environment with a high degree of autonomy.
- Leadership and teamwork – proven track record of collaborating with cross‑functional teams and mentoring peers.
Preferred Qualifications & Edge‑Builders
- Background in CLM, CPQ, or pricing software – especially within Healthcare, Financial Services, or Technology sectors.
- Revenue lifecycle training or certifications that demonstrate deep industry knowledge.
- Hands‑on SaaS product experience, with a history of driving adoption and delivering measurable ROI.
- Experience with data‑driven customer success frameworks such as NPS, CSAT, or health scoring.
- Knowledge of financial metrics (ARR, LTV, CAC) and how they influence customer success strategies.
Skills & Competencies for Success
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
- Influence & Negotiation – Persuade stakeholders and close deals that benefit both the customer and brighthush.
- Data Literacy – Translate complex data sets into clear, actionable insights.
- Customer‑Centric Mindset – Prioritize the customer’s success above all else.
- Adaptability – Thrive in a rapidly evolving SaaS landscape.
- Collaboration – Work seamlessly with Sales, Product, Marketing, and Support.
- Leadership – Mentor and inspire junior team members.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the markets we serve. We provide:
- Structured mentorship programs that pair you with senior leaders across the organization.
- Access to a library of industry research, case studies, and thought‑leadership content.
- Opportunities to lead cross‑functional initiatives, giving you exposure to product, engineering, and sales.
- Clear promotion pathways – from Senior Customer Success Manager to Director of Customer Success, and beyond.
- Support for professional certifications (e.g., Certified Customer Success Manager, CPQ Specialist).
Culture & Values at brighthush
Our culture is defined by:
- Transparency – Open communication channels, regular town halls, and a flat hierarchy that empowers every voice.
- Celebration of Success – From quarterly wins to personal milestones, we recognize and reward achievements.
- Diversity, Equity, and Inclusion – We actively foster an environment where all team members feel valued and heard.
- Work‑Life Balance – Flexible schedules, remote work options, and wellness programs keep our team energized.
Compensation & Benefits – Your Reward Package
At brighthush, we believe that investing in our people is the key to our success. Here’s what you can expect when you join our team:
- Competitive Base Salary – Reflective of your experience, complemented by a performance‑based bonus structure.
- Comprehensive Benefits – Health, dental, vision, and life insurance, along with a flexible paid‑time‑off policy.
- Remote Flexibility – Work from anywhere in the UK or France, with occasional travel (up to 20%) across EMEA.
- Professional Growth – Access to internal training programs, industry conferences, and a clear career ladder that rewards impact.
- Inclusive, collaborative culture that celebrates diversity, encourages open dialogue, and rewards innovation.
- Regular team celebrations, hackathons, and community outreach initiatives that keep the workplace vibrant and engaging.
Work‑Life Balance & Flexibility
We understand that the best ideas come from a healthy, balanced life. That’s why we offer:
- Flexible working hours to accommodate different time zones and personal commitments.
- Unlimited vacation policy to recharge and return with fresh energy.
- Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
Diversity, Equity, and Inclusion
brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. If you require reasonable accommodation during the application process, please let us know.
Success Stories – Real Impact, Real Results
Our customers consistently report transformative outcomes after partnering with brighthush. For example, a Fortune 500 manufacturing client reduced its quoting cycle time by 35% and increased contract renewal rates by 22% within the first year of engagement. These successes are a testament to the power of strategic customer success leadership and the robust, data‑driven approach we champion.
Tools & Technologies You’ll Work With
In this role, you will leverage a suite of cutting‑edge tools to drive adoption and value realization:
- CRM & Customer Success Platforms – brighthush, brighthush, or similar.
- Analytics & BI tools – brighthush, brighthush, or brighthush for data‑driven insights.
- Productivity & Collaboration – brighthush, brighthush, brighthush, and brighthush.
- CPQ & Revenue Management Solutions – Our proprietary platform, complemented by integrations with brighthush, brighthush, and other enterprise systems.
Reporting Lines & Team Structure
You will report directly to the Director of Customer Success and work closely with the Global Customer Success Leadership Team. Your team will include a mix of regional Customer Success Managers, a Customer Success Analyst, and a Customer Success Operations Lead, fostering a collaborative environment that spans time zones and cultures.
Performance Metrics & Success Measurement
Success in this role will be measured through a balanced scorecard that includes:
- Customer Health Score – maintaining a portfolio health score above 85%.
- Renewal Rate – achieving a renewal rate of 95% or higher.
- Expansion Revenue – driving at least 20% year‑over‑year expansion within your portfolio.
- Adoption Metrics – increasing active user counts and feature usage by 30% within 12 months.
- Customer Satisfaction – maintaining CSAT scores above 90% and NPS above 50.
How to Apply – Join the brighthush Family
If you’re excited to lead high‑impact customer success initiatives, drive adoption, and shape the future of revenue operations, we’d love to hear from you. Click the button below to submit your application and join the brighthush family.