Senior Global Multilingual Customer Success & Technical Product Specialist – Driving Adoption, Revenue Growth, and Customer Delight Across English, French, Spanish, and Russian Markets for a Remote SaaS Platform

About brighthush

brighthush is more than a SaaS company; it is a global movement that reimagines how brands converse with their audiences. From a modest shared office to a cloud‑native platform trusted by thousands of marketers, product leaders, and customer success teams worldwide, brighthush has consistently pushed the envelope in customer engagement. Powered by artificial intelligence, real‑time analytics, and omnichannel orchestration, our platform transforms raw data into meaningful conversations, turning those conversations into measurable business outcomes.

Our mission is simple yet ambitious: to help brands connect with their audiences in ways that feel personal, timely, and unforgettable. We believe technology should amplify human connection, not replace it. That philosophy is woven into every line of code, every feature we ship, and every interaction we facilitate.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic ecosystem where your ideas shape product strategy, customer success, and the future of engagement technology. We champion a remote‑first mindset, giving you the flexibility to work from anywhere in Australia, New Zealand, the United Kingdom, Ireland, or beyond.

Our people enjoy:

• Competitive compensation with a base salary of $80,000 USD per year, complemented by performance bonuses and equity opportunities.
• Generous paid time off, including vacation, sick leave, and personal days.
• Comprehensive parental leave that supports both new parents and caregivers.
• Health, dental, and vision plans, plus a wellness stipend and mental‑health resources.
• Ongoing professional development—access to courses, conferences, and a learning budget.
• A culture of transparency, mentorship, and cross‑functional collaboration.

Role Overview

As a Senior Global Multilingual Customer Success & Technical Product Specialist at brighthush, you will be the primary advocate for our technical SaaS customers. You’ll own a portfolio of high‑value accounts, ensuring they derive maximum value from our platform, achieve their business objectives, and become long‑term partners. Your fluency in French, Russian, or Spanish will enable you to build trust with diverse teams and help expand our global reach.

Key Responsibilities

• Customer Portfolio Management: Own a set of enterprise and mid‑market accounts, maintaining a deep understanding of their business goals, pain points, and success metrics.
• Onboarding & Enablement: Lead the end‑to‑end onboarding process, from kickoff meetings to training sessions, ensuring a smooth transition and rapid adoption.
• Adoption & Growth: Drive product adoption by identifying upsell opportunities, recommending best practices, and collaborating with the product team to deliver tailored solutions.
• Relationship Building: Serve as the trusted advisor for key stakeholders, conducting regular business reviews and providing actionable insights.
• Issue Escalation & Resolution: Act as the first line of defense for any customer concerns, coordinating with engineering, support, and product to resolve issues swiftly.
• Data‑Driven Advocacy: Leverage analytics to track usage, churn risk, and success KPIs, presenting findings to both customers and internal leadership.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Engineering to align on customer feedback, feature requests, and go‑to‑market strategies.
• Continuous Improvement: Contribute to the evolution of our customer success processes, playbooks, and knowledge base.
• Global Expansion Support: Translate customer insights into actionable recommendations for international market entry and localization strategies.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning the brand as a thought leader in engagement technology.

Essential Qualifications

• Minimum of 2 years’ experience as a Customer Success Manager or similar role in a SaaS environment, preferably with technical products.
• Proven track record of managing a portfolio of customers and driving adoption and renewal.
• Fluency in French, Russian, or Spanish (English is mandatory).
• Strong communication skills—able to translate complex technical concepts into clear, actionable insights for non‑technical stakeholders.
• Analytical mindset with proficiency in using CRM and analytics tools (e.g., Salesforce, HubSpot, Mixpanel).
• Self‑motivated, organized, and comfortable working in a fast‑paced, remote setting.
• Experience with API integrations, data pipelines, and basic troubleshooting of technical issues.

Preferred Qualifications

• Experience working with developers or engineering teams, understanding their workflows and pain points.
• Background in data science or analytics, with the ability to interpret usage metrics and translate them into business value.
• Prior exposure to AI or machine‑learning‑based engagement platforms.
• Knowledge of the Australian, New Zealand, UK, or Irish market dynamics.
• Certifications in Customer Success (CSM, CSPO) or related fields.
• Experience in a global, multicultural environment with a track record of building relationships across time zones.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and a genuine desire to help clients succeed.
• Strategic Thinking: Ability to see the big picture, align customer goals with product capabilities, and propose long‑term value.
• Technical Acumen: Comfortable navigating APIs, integrations, and data pipelines to troubleshoot and recommend solutions.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and delivering on commitments.
• Adaptability: Thrive in a rapidly evolving environment, quickly learning new features and industry trends.
• Multilingual Communication: Effectively communicate in multiple languages, building rapport across cultural boundaries.
• Data Literacy: Ability to analyze complex datasets, identify patterns, and translate findings into actionable recommendations.
• Collaboration & Influence: Work seamlessly with sales, product, engineering, and marketing to drive customer success outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products we build. Starting as a Customer Success Manager, you’ll have the chance to:

• Progress to a Senior Customer Success Manager or Customer Success Lead, overseeing larger accounts and mentoring junior team members.
• Transition into Product Management or Customer Experience roles, leveraging your deep customer insights.
• Lead global customer success initiatives, shaping the roadmap for international expansion.
• Earn a seat on the Customer Success Advisory Board, influencing strategy at the highest level.
• Take on specialized roles such as Technical Enablement Lead, Data Science Consultant, or AI Product Evangelist.

We invest heavily in continuous learning—whether through internal workshops, external certifications, or attendance at industry conferences. Your growth is our priority, and we provide a structured career ladder, mentorship programs, and a generous learning stipend to support your professional development.

Work Environment & Culture

Our remote‑first culture is built on trust, autonomy, and collaboration. You’ll join a diverse team of engineers, designers, marketers, and fellow customer success professionals who are passionate about creating meaningful experiences. We celebrate:

• Weekly virtual coffee chats to foster community.
• Monthly hackathons where cross‑functional teams prototype new ideas.
• Open‑door leadership—leaders are accessible and receptive to feedback.
• Inclusive hiring practices—diversity is not just a buzzword, it’s a core value.
• Celebrations of milestones, both personal and professional, through virtual parties and recognition programs.
• Regular “Ask Me Anything” sessions with founders and executives to keep the communication loop open.

Our culture is defined by a shared commitment to innovation, empathy, and impact. We encourage experimentation, celebrate failures as learning opportunities, and reward bold ideas that move the needle for our customers and the business.

Compensation & Benefits

We offer a competitive base salary of $80,000 USD per year, with additional performance‑based incentives. Our benefits package includes:

• Health, dental, and vision insurance.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Generous parental leave for both parents and caregivers.
• Wellness stipend and access to mental‑health resources.
• Learning stipend for courses, certifications, and conferences.
• Equity options to share in the company’s success.
• Annual tech stipend to keep your home office or remote setup up to date.
• Annual performance bonus structure tied to company and individual metrics.

In addition to the tangible benefits, you’ll receive a supportive environment that values work‑life balance, encourages professional growth, and rewards innovation.

How to Apply

Ready to take the next step in your customer success journey? Click the link below to submit your application and join the brighthush team. We’re excited to hear how you can help our customers thrive and our company grow.