Senior Global Product Leader – Head of International Product Strategy & AI‑Powered Customer Experience at brighthush – Driving AI‑Enabled, Customer‑Centric Growth Across 50+ Markets

About brighthush

brighthush is not just a technology company; it is a global movement that is redefining how people discover, engage, and transact in the digital age. With a presence in more than 50 countries and a user base that spans every continent, we empower millions to connect with the products and services that matter most to them. Our DNA is forged from three core pillars: data‑driven insight, human‑centric design, and cutting‑edge artificial intelligence. By weaving these elements together, we create experiences that feel intuitive, personalized, and truly transformative.

Our journey began with a simple question: “What if every interaction could anticipate a user’s needs before they even realize them?” From that spark, brighthush has evolved into a global powerhouse that blends startup agility with enterprise rigor. We champion bold experimentation, cross‑functional collaboration, and a culture where every voice can shape the product roadmap. If you thrive in an environment that rewards curiosity, embraces failure as a learning step, and celebrates measurable impact, brighthush is the place to bring your vision to life.

Why Join brighthush?

• Impact at Scale: Lead initiatives that touch millions of users worldwide and shape the future of digital commerce.
• Innovation Hub: Partner with world‑class AI/ML teams to pioneer next‑generation customer experiences.
• Global Leadership: Manage a diverse, high‑performing product team across multiple time zones and cultures.
• Career Growth: Accelerate your trajectory through mentorship, leadership programs, and international exposure.
• Culture & Values: Thrive in an environment that champions transparency, continuous learning, and work‑life balance.
• Competitive Compensation: Receive a market‑aligned salary, equity, and a comprehensive benefits package.

Our Core Values

At brighthush, we live by a set of principles that guide every decision we make:

• Customer Obsession: Every feature, every policy, every conversation starts with the user.
• Data‑Driven Decision Making: We trust numbers, not gut feelings.
• Bold Experimentation: We test, fail fast, learn, and iterate.
• Collaboration Across Borders: Diversity of thought fuels innovation.
• Integrity & Transparency: We communicate openly, both internally and externally.

Your Impact

As the Head of International Product Strategy & AI‑Powered Customer Experience, you will be the strategic steward of our global product portfolio. Your role will shape how millions of users interact with our platform, ensuring that every touchpoint feels intuitive, personalized, and forward‑thinking. You will:

• Define and own the long‑term product vision for the international customer experience domain, aligning with brighthush’s overarching business goals.
• Translate market insights into a compelling roadmap that drives growth and differentiation.
• Recruit, mentor, and scale a high‑performing team of product managers across regions.
• Spearhead the design, development, and launch of AI‑driven features that personalize and enhance the customer journey.
• Partner with engineering, design, data science, marketing, and operations to translate strategy into actionable roadmaps and deliverables.
• Communicate product plans, progress, and outcomes to senior leadership, investors, and external partners.
• Leverage analytics, user research, and market insights to inform product prioritization and measure success.
• Stay ahead of regional trends, regulatory changes, and competitive dynamics to keep our products relevant and compliant.
• Establish robust product processes, governance frameworks, and performance metrics that scale across geographies.
• Champion the voice of the customer in every decision, ensuring empathy and usability guide product evolution.

Key Responsibilities

Product Strategy & Vision

Own the long‑term product vision for the international customer experience domain, ensuring alignment with brighthush’s business objectives. Translate complex market insights into a clear, actionable roadmap that drives growth, differentiation, and customer delight.

Team Leadership & Development

Recruit, mentor, and scale a high‑performing team of product managers across regions. Foster a culture of ownership, accountability, and continuous improvement, ensuring each team member has the resources and guidance to excel.

AI & ML Product Innovation

Spearhead the design, development, and launch of AI‑driven features that personalize and enhance the customer journey. Collaborate closely with data scientists, engineers, and designers to turn cutting‑edge research into market‑ready products.

Cross‑Functional Collaboration

Partner with engineering, design, data science, marketing, and operations to translate strategy into actionable roadmaps and deliverables. Champion a unified product narrative that aligns all stakeholders.

Stakeholder Management

Communicate product plans, progress, and outcomes to senior leadership, investors, and external partners. Build trust through transparent reporting and data‑backed storytelling.

Data‑Driven Decision Making

Leverage analytics, user research, and market insights to inform product prioritization and measure success. Establish robust metrics that capture both short‑term performance and long‑term value.

Global Market Insight

Stay ahead of regional trends, regulatory changes, and competitive dynamics to ensure our products remain relevant and compliant. Lead market research initiatives that uncover unmet needs and emerging opportunities.

Process & Governance

Establish robust product processes, governance frameworks, and performance metrics that scale across geographies. Drive continuous improvement of product development workflows.

Customer Advocacy

Champion the voice of the customer in every decision, ensuring that empathy and usability guide product evolution. Lead user testing, feedback loops, and community engagement initiatives.

Essential Qualifications

• 7+ years of product management experience, with a proven track record of launching successful consumer‑facing products.
• 2–3+ years of experience leading and scaling product teams, ideally in a global or multi‑region context.
• Deep expertise in building AI/ML‑enabled products, including experience with natural language processing, recommendation engines, or computer vision.
• Demonstrated ability to translate complex business problems into clear, actionable product roadmaps.
• Exceptional communication skills, capable of articulating vision, strategy, and technical concepts to diverse audiences.
• Strong analytical mindset with proficiency in data analysis tools (SQL, Python, Tableau, etc.).
• Experience working in fast‑paced, high‑growth environments, preferably within the technology or consumer internet sector.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the food delivery, e‑commerce, or on‑demand service industry.
• Background in international product launches, including localization, compliance, and cultural adaptation.
• Hands‑on experience with agile product development methodologies (Scrum, Kanban).
• Prior exposure to stakeholder management at the C‑suite level.
• Advanced knowledge of AI ethics, data privacy, and regulatory frameworks.

Core Skills & Competencies

• Strategic Thinking: Ability to set long‑term vision while navigating short‑term priorities.
• Leadership & Coaching: Inspire and develop product talent across borders.
• Customer‑Centric Mindset: Deep empathy for users and a relentless focus on delivering value.
• Analytical Rigor: Translate data into actionable insights and measurable outcomes.
• Collaboration & Influence: Build consensus across cross‑functional teams and external partners.
• Adaptability: Thrive in dynamic, ambiguous environments and pivot when necessary.
• Technical Acumen: Understand the technical constraints and opportunities of AI/ML systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will:

• Lead a global product strategy that directly impacts millions of users.
• Gain exposure to senior leadership and influence company‑wide direction.
• Participate in executive‑level mentorship programs and leadership workshops.
• Access cutting‑edge AI/ML research labs and industry conferences.
• Opportunity to transition into broader product leadership roles (VP of Product, Chief Product Officer).

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United Kingdom while staying connected through collaborative tools, weekly all‑hands meetings, and regional team huddles. We celebrate diversity, encourage experimentation, and reward results. At brighthush, we believe that a healthy work‑life balance fuels creativity and sustained performance.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience.
• Equity package that aligns your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and generous paid time off.
• Professional development stipend and access to learning platforms.
• Team‑building retreats, wellness programs, and virtual social events.
• Technology stipend for home office setup.

How to Apply

Ready to shape the future of customer experience at brighthush? Submit your resume, a cover letter detailing your product leadership journey, and any relevant portfolio or case studies through our career portal. We look forward to exploring how your vision and expertise can elevate our global product ecosystem.

Join brighthush – Where Innovation Meets Impact

We’re on a mission to create the most intuitive, AI‑powered customer experiences worldwide. If you’re a visionary product leader who thrives on solving complex problems, building high‑impact teams, and driving global growth, we want to hear from you. Apply today and become a catalyst for change at brighthush.