Senior HIV Customer Representative – Field Sales Specialist for Specialty Pharmacy & Virology Solutions at brighthush in Louisiana & New Orleans Territory

About brighthush and the Opportunity

brighthush is a global leader in biopharmaceutical innovation, dedicated to delivering transformative therapies that improve lives worldwide. Our mission is to bring cutting‑edge science to patients who need it most, and we do so by fostering a culture of collaboration, integrity, and relentless pursuit of better health outcomes. As part of our expanding Virology portfolio, we are looking for a dynamic, customer‑centric professional to join our Field Sales team as a Senior HIV Customer Representative. This role is pivotal in driving the adoption of our HIV therapeutics across Louisiana, with a primary focus on the New Orleans and Baton Rouge metroplex.

Why This Role Matters

In the rapidly evolving landscape of HIV treatment, the ability to connect with healthcare professionals (HCPs), understand their unique practice models, and translate scientific evidence into actionable solutions is more critical than ever. As a Senior HIV Customer Representative at brighthush, you will be the trusted liaison between our innovative products and the clinicians who prescribe them. Your insights will shape strategy, influence payer decisions, and ultimately improve patient outcomes across the region.

Key Responsibilities

• Customer Engagement & Relationship Building – Serve as the primary point of contact for key accounts, including specialty pharmacies, hospitals, and community practices. Conduct regular visits, listen actively to HCP needs, and tailor discussions to align with each customer’s practice structure and patient population.
• Strategic Account Planning – Collaborate with cross‑functional teams (Clinical, Managed Care, Marketing) to develop and execute account plans that prioritize high‑impact opportunities. Leverage data analytics to segment accounts, identify growth levers, and forecast sales pipelines.
• Product Positioning & Education – Articulate the clinical value of brighthush’s HIV portfolio, differentiating our products from competitors. Deliver compelling presentations, host educational sessions, and provide evidence‑based resources that empower HCPs to prescribe effectively.
• Market Intelligence & Trend Analysis – Monitor local market dynamics, payer policies, and emerging therapeutic options. Translate insights into proactive recommendations that keep brighthush ahead of the curve.
• Collaboration & Knowledge Sharing – Share best practices and success stories across the field team. Mentor junior representatives, contribute to training modules, and champion a culture of continuous learning.
• Compliance & Ethical Standards – Operate with the highest level of integrity, adhering to all regulatory requirements, company policies, and industry guidelines. Maintain accurate documentation and ensure all interactions are compliant with HIPAA, FDA, and state regulations.
• Technology & Digital Engagement – Embrace new digital tools (CRM, virtual meeting platforms, mobile apps) to enhance customer interactions, streamline data capture, and improve overall efficiency.

Essential Qualifications

• Bachelor’s degree in Life Sciences, Business, or a related field.
• Minimum of 2 years of sales experience in the biopharmaceutical or specialty pharmacy sector, with a preference for HIV or infectious disease exposure.
• Valid driver’s license and willingness to travel up to 75% of the time within the Louisiana territory.
• Strong communication skills, both verbal and written, with the ability to translate complex scientific data into clear, actionable insights.
• Proven track record of meeting or exceeding sales targets in a regulated environment.
• Experience navigating payer ecosystems, including pharmacy benefit managers (PBMs) and health plans.
• Demonstrated ability to build relationships with key opinion leaders (KOLs) and decision makers.

Preferred Experience & Skills

• 3+ years of experience in HIV or virology product sales, including launch experience.
• Background in specialty pharmacy operations, with knowledge of distribution channels and reimbursement models.
• Experience working with complex hospital systems, teaching institutions, and community hospitals.
• Advanced proficiency in Salesforce or similar CRM platforms, with a knack for data analysis and reporting.
• Strategic thinking and problem‑solving abilities, with a history of developing innovative solutions in a competitive market.
• High level of business acumen, including financial literacy and understanding of market economics.
• Strong leadership qualities, including mentoring, coaching, and cross‑functional collaboration.

What You’ll Gain at brighthush

• Career Growth – Opportunities to advance into senior sales leadership, account management, or product strategy roles. We invest in your professional development through formal training, mentorship, and access to industry conferences.
• Learning & Development – Comprehensive onboarding, ongoing product education, and access to a library of scientific resources. You’ll also receive training in compliance, ethics, Apply for this job