Senior Impact Manager – Customer Success & Program Adoption Champion – Driving Global Healthcare Innovation at brighthush

About brighthush

brighthush is not just a company; it is a movement that is reshaping the very fabric of healthcare education. With a clear, mission‑driven focus on elevating resuscitation training worldwide, we combine cutting‑edge technology, evidence‑based curricula, and a relentless passion for saving lives. Our team of clinicians, engineers, data scientists, and educators work in harmony to create immersive learning experiences that empower patients, clinicians, and caregivers to master lifesaving skills. At brighthush, we believe that every heartbeat matters, and our culture is built around data‑driven decision making, continuous improvement, and an unwavering commitment to measurable impact on patient outcomes.

Why This Role Matters

In the fast‑evolving landscape of digital health, the success of a product is measured not just by adoption numbers but by the tangible difference it makes in real‑world clinical settings. As a Senior Impact Manager, you will be the bridge between our innovative solutions and the organizations that rely on them to save lives. Your work will directly influence how hospitals, emergency departments, and community health centers implement training programs, streamline workflows, and ultimately improve survival rates. This is a rare opportunity to combine strategic account management with a deep sense of purpose, all while driving growth for a company that is at the forefront of healthcare innovation.

Position Overview

The Senior Impact Manager – Customer Success & Program Adoption Champion is a pivotal role that blends strategic account leadership, data‑driven insights, and cross‑functional collaboration. You will own the end‑to‑end customer journey for a portfolio of high‑value accounts, ensuring that each organization not only adopts our training platforms but also realizes measurable business value and improved patient outcomes. This role is ideal for a seasoned professional who thrives in a mission‑driven, fast‑paced environment and is eager to build lasting relationships, champion customer success at scale, and drive revenue growth.

Key Responsibilities

• Customer Account Leadership: Own a portfolio of high‑value accounts, serving as the primary point of contact for strategic decision‑makers and operational stakeholders. Build trust, understand their unique challenges, and become the go‑to advisor for all brighthush solutions.
• Program Adoption & Enablement: Design, execute, and continuously refine adoption roadmaps that accelerate the uptake of brighthush’s training platforms. Use a blend of workshops, webinars, and on‑site coaching to ensure customers achieve their desired outcomes.
• Revenue & Growth Management: Drive upsell, cross‑sell, and renewal initiatives to meet or exceed quarterly and annual sales targets. Identify expansion opportunities within existing accounts and translate customer success into revenue growth.
• Data‑Driven Insight: Leverage analytics to monitor adoption metrics, identify trends, and provide actionable insights to both customers and internal product teams. Translate data into stories that inform strategy and demonstrate ROI.
• Stakeholder Collaboration: Partner with Sales, Product, Marketing, and Customer Support to align on customer needs, feature requests, and success stories. Act as the customer advocate within brighthush, ensuring that feedback loops are closed and improvements are prioritized.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events. Position the company as a thought leader in resuscitation education and digital health, sharing best practices and case studies.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the customer success organization. Drive initiatives that increase efficiency, reduce churn, and elevate the overall customer experience.
• Team Mentorship: Mentor junior team members, fostering a culture of continuous learning and high performance. Share knowledge, provide feedback, and help shape the next generation of customer success leaders.

Essential Qualifications

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or a related field (or equivalent professional experience).
• Minimum of 5 years of progressive experience in field sales, account management, or customer success within the healthcare or life‑sciences industry.
• Proven track record of managing complex customer relationships and achieving revenue targets.
• Strong communication skills in English, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Valid driver’s license and willingness to travel up to 30% of the time to meet customers in person.
• Physical ability to lift up to 70 lbs, ensuring readiness for on‑site client engagements.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and data analytics tools (e.g., Tableau, Power BI).

Preferred Qualifications

• Experience with medical device or digital health platforms, particularly in training or simulation solutions.
• Familiarity with healthcare reimbursement models, credentialing, and regulatory compliance.
• Advanced proficiency in CRM systems and data analytics tools, with a track record of using data to drive decisions.
• Demonstrated ability to lead cross‑functional teams and influence senior leadership.
• Prior experience in a startup or high‑growth environment, adapting quickly to change and scaling processes.

Skills & Competencies

• Strategic Thinking: Ability to translate customer goals into actionable adoption plans that align with business objectives.
• Relationship Building: Skilled at building trust with C‑suite executives, clinical leaders, and operational managers.
• Analytical Acumen: Comfortable working with data to drive decisions and measure success.
• Project Management: Strong organizational skills to manage multiple accounts and initiatives simultaneously.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as market needs evolve.
• Collaboration: Work seamlessly with cross‑functional teams to deliver integrated solutions.
• Customer‑Centric Mindset: Deep empathy for customer challenges and a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Impact Manager, you will have the opportunity to:

• Progress into leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead strategic initiatives that shape product development and market positioning.
• Mentor junior team members, fostering a culture of continuous learning and high performance.
• Participate in industry panels, contributing to thought leadership and brand visibility.
• Access ongoing professional development, including certifications in sales, account management, and healthcare technology.
• Engage in cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

brighthush embraces a hybrid work model that balances remote flexibility with in‑office collaboration. Whether you’re based in the United States, Oklahoma City, Austin, or San Antonio, you’ll enjoy:

• Fully remote work options with a robust virtual collaboration toolkit.
• Quarterly in‑person retreats to strengthen team bonds and align on strategic priorities.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.
• Transparent communication from leadership, fostering a sense of ownership and purpose.
• Employee resource groups that support professional growth and community building.
• Flexible work hours to accommodate personal commitments and promote work‑life balance.

Compensation & Benefits

Base Salary: USD 100,000 – 105,000 per year (commensurate with experience). Performance Bonus: Competitive variable component tied to individual and company performance. Equity: Potential for stock options as part of the long‑term incentive plan. Benefits:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance for you and your dependents.
• Tuition reimbursement for relevant courses and certifications.
• Wellness programs, including mental health resources and fitness stipends.
• Retirement plan and life insurance options.
• Employee assistance program and flexible spending accounts.

How to Apply

If you are a strategic, customer‑centric professional with a passion for healthcare innovation, we invite you to apply today. Join brighthush and help us shape the future of resuscitation training and patient care worldwide. To apply, please submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications outlined above. We look forward to learning how you can make an impact at brighthush.

Ready to Make an Impact?

At brighthush, you will be part of a mission‑driven team that is redefining how lifesaving skills are taught and practiced. Your work will directly influence patient outcomes, improve clinical workflows, and drive measurable value for our customers. We celebrate innovation, encourage bold ideas, and reward results. If you’re ready to take your career to the next level while making a real difference in healthcare, brighthush is the place for you.