Senior Impact Manager – Customer Success & Program Adoption Lead at brighthush

Introduction

Welcome to brighthush, a trailblazing force in the healthcare sector dedicated to revolutionizing resuscitation training and education. Our mission is simple yet profound: to empower healthcare professionals worldwide with the knowledge, skills, and confidence needed to save lives during critical moments. By blending cutting‑edge technology, evidence‑based curricula, and immersive simulation experiences, we are redefining how emergency care is taught and practiced. As a global leader, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning, ensuring that every team member can thrive both personally and professionally.

Why Join brighthush?

At brighthush, you will be part of a dynamic, purpose‑driven organization that values impact over titles. We champion diversity, equity, and inclusion, and we believe that the best ideas come from a wide range of perspectives. Our remote‑first model, combined with flexible work arrangements, allows you to balance your career ambitions with your personal life while staying connected to a vibrant community of experts, educators, and change‑makers.

Key Responsibilities

As the Senior Impact Manager – Customer Success & Program Adoption Lead, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions. Your day‑to‑day activities will include:

• Customer Account Stewardship: Own a portfolio of high‑value accounts, serving as the primary point of contact for all programmatic and operational matters.
• Program Adoption & Optimization: Drive the adoption of our resuscitation training modules, ensuring clients reach their learning objectives and ROI targets.
• Relationship Building & Advocacy: Cultivate deep, trust‑based relationships with key stakeholders, from frontline clinicians to executive sponsors, positioning brighthush as a strategic partner.
• Data‑Driven Insights: Leverage analytics to monitor usage, identify gaps, and recommend actionable improvements that enhance learning outcomes.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to relay customer feedback, shape roadmap priorities, and deliver tailored solutions.
• Travel & On‑Site Support: Conduct on‑site training, workshops, and consultative sessions across the United States, ensuring a seamless experience for all clients.
• Compliance & Safety: Maintain rigorous adherence to industry regulations, safety standards, and internal policies, especially when handling medical equipment and training materials.

Essential Qualifications

To excel in this role, you should possess the following foundational qualifications:

• Bachelor’s Degree: In Business, Life Sciences, Healthcare Administration, or a related discipline.
• Experience: Minimum of 5 years in field sales, account management, or relationship management within the healthcare or medical device industry.
• Driver’s License: Valid U.S. driver’s license with a clean driving record.
• Physical Capability: Ability to lift up to 70 pounds and perform light physical tasks during on‑site engagements.
• Communication Skills: Exceptional written and verbal communication, with the ability to translate complex technical concepts into clear, actionable insights.
• Analytical Mindset: Proficiency in data analysis tools (e.g., Excel, Tableau) to derive actionable insights from usage metrics.
• Customer‑Centric Attitude: A passion for delivering outstanding customer experiences and a proven track record of turning challenges into opportunities.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience in the medical device or healthcare education sector, particularly with simulation‑based training.
• Knowledge of accreditation standards (e.g., Joint Commission, AHA) and certification processes.
• Proficiency in CRM platforms such as Salesforce or HubSpot.
• Fluency in additional languages, especially Spanish, to support diverse client bases.
• Prior experience managing remote or hybrid teams.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and long‑term vision.
• Problem‑Solving: Creative and analytical approaches to troubleshoot client challenges and propose innovative solutions.
• Project Management: Strong organizational skills to manage multiple accounts, timelines, and deliverables simultaneously.
• Influence & Negotiation: Persuasive communication to secure stakeholder buy‑in and navigate complex procurement processes.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Collaborative mindset to work effectively across cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Senior Impact Manager, you will:

• Advance to leadership roles such as Director of Customer Success or Head of Program Adoption.
• Participate in executive‑level strategy sessions, shaping the future of healthcare education.
• Access a comprehensive learning portal featuring courses on leadership, data analytics, and industry trends.
• Attend annual conferences, workshops, and webinars hosted by leading medical associations.
• Receive mentorship from seasoned experts who have led transformative initiatives across the healthcare landscape.

Work Environment & Company Culture

brighthush thrives on a culture that celebrates curiosity, resilience, and impact. Key cultural pillars include:

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected through virtual collaboration tools.
• Diversity & Inclusion: A commitment to creating an environment where every voice is heard and valued.
• Innovation Hub: Regular hackathons, idea‑sharing sessions, and cross‑departmental projects that encourage creative problem‑solving.
• Well‑Being Focus: Comprehensive wellness programs, mental health resources, and flexible scheduling to support work‑life balance.
• Community Impact: Opportunities to volunteer, participate in community outreach, and contribute to life‑saving initiatives.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: USD 100,000 – 105,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential based on individual and company performance metrics.
• 401(k) Matching: Employer match up to 4% of your contributions.
• Generous Paid Time Off: Unlimited vacation policy, sick leave, and paid holidays.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a wellness stipend.
• Professional Development: Tuition reimbursement for relevant courses and certifications.
• Retirement Planning: Access to financial planning resources and retirement savings plans.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to make a tangible difference in the lives of healthcare professionals and patients worldwide? Submit your application today and join the brighthush team where your expertise will drive real, measurable impact.