Senior Customer Support Engineer – Big Data, Cloud, and Security Solutions Specialist at brighthush

About brighthush

brighthush is a trailblazing enterprise data analytics company that empowers organizations to unlock the full potential of their data while maintaining the highest standards of security, governance, and compliance. With a global footprint and a portfolio of cutting‑edge products that span data lakes, real‑time analytics, and AI‑driven insights, brighthush is redefining how businesses discover, share, and act on information across distributed environments. Our mission is simple: make data work for you, safely and efficiently.

As a rapidly growing player in the Information Technology sector, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. We believe that our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression.

Why Join brighthush?

• Impactful Work: Your expertise will directly influence how thousands of customers solve complex data challenges.
• Cutting‑Edge Technology: Work with the latest in Hadoop, Spark, Kubernetes, and multi‑cloud environments.
• Remote Flexibility: Fully remote role based in the West, United States, giving you the freedom to work from wherever you thrive.
• Growth & Development: Access to internal training, certifications, and mentorship programs.
• Competitive Compensation: Attractive salary range, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Customer Support Engineer at brighthush, you will be the frontline advocate for our customers, ensuring their success and satisfaction while driving continuous improvement of our support processes.

• Resolve complex technical inquiries from enterprise customers across a broad spectrum of data analytics and cloud technologies.
• Document solutions, create detailed knowledge‑base articles, and maintain an up‑to‑date repository of best practices.
• Collaborate closely with Engineering, Product, and Security teams to triage, diagnose, and resolve escalated issues.
• Participate in on‑call rotations, ensuring 24/7 coverage for critical incidents.
• Analyze support metrics, identify trends, and recommend process improvements to enhance customer experience.
• Act as a customer advocate within brighthush, providing feedback on product usability and feature requests.
• Mentor junior support staff and contribute to the development of training materials.

Essential Qualifications

• Minimum 3–5 years of experience in a technical support or engineering role, preferably in the data analytics or cloud services domain.
• Proven expertise with Big Data ecosystems: Hadoop, Spark, and Data Lake architectures.
• Hands‑on experience with containerization (Docker) and orchestration (Kubernetes) across AWS, Azure, and GCP.
• Strong understanding of security protocols: LDAP, OAuth 2.0, SSL/TLS, and data governance best practices.
• Proficiency in Linux system administration, SQL querying, and scripting languages such as Java, Python, and Bash.
• Excellent written and verbal communication skills in English, with the ability to translate complex technical concepts into clear, customer‑friendly language.
• Demonstrated problem‑solving skills, with a track record of troubleshooting and resolving high‑impact incidents.
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and knowledge‑base platforms.

Preferred Qualifications

• Certifications in AWS, Azure, or GCP (e.g., AWS Certified Solutions Architect, Azure Data Engineer).
• Experience with data governance frameworks (e.g., Collibra, Alation) and compliance standards (GDPR, CCPA).
• Background in DevOps or SRE practices, including CI/CD pipelines and infrastructure as code.
• Previous exposure to enterprise SaaS support environments and multi‑tenant architectures.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Technical Proficiency: Deep knowledge of distributed data processing, cloud infrastructure, and security protocols.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Collaboration: Comfortable working cross‑functionally with engineering, product, and security teams.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Communication: Clear, concise, and empathetic in both written and verbal interactions.
• Time Management: Efficiently balances multiple tickets, escalations, and knowledge‑base updates.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your interests and expertise. As a Customer Support Engineer, you will:

• Progress to a Senior Support Engineer or Technical Account Manager role, taking on more strategic customer engagements.
• Transition into a Solutions Engineer or Product Specialist position, leveraging your deep technical knowledge to shape product roadmaps.
• Participate in our internal “Tech Evangelist” program, presenting at conferences and contributing to industry whitepapers.
• Earn certifications and attend workshops funded by brighthush, covering advanced topics in cloud architecture, data science, and security.
• Receive mentorship from senior leaders and access to a robust internal learning platform.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in the West, United States, while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Monthly all‑hands meetings featuring product updates and industry insights.
• Open‑door policy with leadership, encouraging candid feedback and idea sharing.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.

Compensation & Benefits

• Salary: Competitive base salary ranging from USD 95,000 to USD 125,000 per year, commensurate with experience.
• Bonus Structure: Performance‑based bonuses tied to individual and team metrics.
• Equity: Eligibility for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, including mental health resources.
• Paid Time Off: Generous PTO policy, plus paid holidays and a flexible remote work schedule.
• Professional Development: Reimbursement for certifications, conferences, and training courses.
• Technology Stipend: Allowance for home‑office equipment and high‑speed internet.
• Employee Assistance Program: 24/7 counseling and support services.

How to Apply

Ready to make a tangible impact on the data analytics landscape? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we’re building the future of data analytics, one customer success story at a time. If you’re passionate about technology, thrive in a collaborative environment, and want to help enterprises harness the power of their data securely, we want to hear from you. Bring your expertise, curiosity, and drive to a team that values innovation, growth, and customer impact.

Apply now and become part of a company that’s not just shaping technology, but also shaping the way businesses think about data.