Senior Customer Success Manager – Fleet & SaaS Solutions, AI‑Driven Platform, Remote (California) – Drive Retention, Adoption, and Data‑Driven Growth at brighthush

About brighthush

brighthush is a trailblazing AI‑powered platform that transforms the vehicle repair and fleet management landscape. By automating the entire repair lifecycle—from diagnostics to invoicing—our technology empowers fleet operators, insurance carriers, and repair shops to reduce downtime, cut costs, and deliver unparalleled customer experiences. With a mission to make vehicle maintenance smarter, faster, and more transparent, brighthush is at the forefront of the intersection between automotive operations and cutting‑edge software.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our most valuable customers. You will own the end‑to‑end customer journey, ensuring that each client not only adopts our platform but also realizes measurable business value. Your deep understanding of B2B SaaS, coupled with hands‑on experience in the fleet industry, will enable you to drive retention, upsell, and advocacy. You will work closely with product, sales, and engineering teams to translate customer feedback into actionable product enhancements, while leveraging data, AI tools, and usage analytics to forecast trends and preempt challenges.

Key Responsibilities

• Account Ownership: Serve as the primary point of contact for a portfolio of high‑value fleet and insurance customers, building lasting relationships and fostering trust.
• Retention & Growth: Develop and execute proactive retention strategies, identify upsell and cross‑sell opportunities, and collaborate with sales to close new business within existing accounts.
• Platform Adoption: Champion the adoption of our AI‑driven features, ensuring customers fully leverage usage‑based revenue models and advanced analytics.
• Business Reviews: Conduct quarterly business reviews (QBRs) that highlight ROI, usage trends, and strategic roadmaps, translating data into actionable insights.
• Data‑Driven Insights: Utilize CRM, analytics dashboards, and AI tools to monitor customer health scores, churn risk, and adoption metrics, and present findings to internal stakeholders.
• Customer Advocacy: Identify and nurture customer champions, coordinate case studies, testimonials, and reference programs that showcase success stories.
• Cross‑Functional Collaboration: Partner with product, engineering, and support teams to relay customer feedback, prioritize feature requests, and ensure timely resolution of issues.
• Process Improvement: Continuously refine customer success processes, playbooks, and onboarding flows to enhance efficiency and scalability.

Essential Qualifications

• Minimum of 4+ years of proven experience in Customer Success within a B2B SaaS environment.
• Deep familiarity with the fleet management or vehicle repair industry, including key pain points and regulatory considerations.
• Track record of improving retention rates and driving adoption of new platform features.
• Experience managing usage‑based revenue models and translating usage data into business value.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and AI/ML tools for customer analytics.
• Strong analytical mindset with the ability to interpret complex data sets and present insights to both technical and non‑technical audiences.
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience working with usage‑based billing platforms and understanding of revenue recognition.
• Background in AI/ML product development or data science.
• Knowledge of fleet telematics and IoT integration.
• Previous experience in a high‑growth startup or scale‑up setting.
• Fluency in additional languages beyond English.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Strategic Thinking: Ability to see the big picture, align customer goals with business objectives, and develop long‑term success plans.
• Data Literacy: Comfortable working with dashboards, SQL queries, and predictive analytics to drive decision‑making.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to address evolving customer needs and market trends.
• Collaboration: Strong teamwork skills, fostering open communication across departments.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in product, sales, and engineering.
• Regular training on the latest AI technologies, SaaS best practices, and industry trends.
• Opportunities to lead cross‑functional projects, positioning you for future leadership roles.
• Participation in industry conferences, webinars, and networking events.
• Clear career pathways from Customer Success Manager to Director of Customer Success or VP of Customer Experience.

Work Environment & Company Culture

brighthush is built on a foundation of innovation, transparency, and collaboration. Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Open‑door communication channels with leadership.
• Flexible work hours that respect work‑life balance.
• Inclusive hiring practices and a commitment to diversity.
• Regular team‑building activities, both virtual and in‑person.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to retention, upsell, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and flexible vacation policies.
• Parental leave and family‑support programs.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, including virtual fitness classes and mental health resources.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how fleets and repair shops operate. Your work will directly impact thousands of customers, helping them reduce downtime, cut costs, and deliver better service to their own clients. You’ll collaborate with world‑class engineers, data scientists, and product leaders, all while enjoying the flexibility and autonomy that come with a remote‑first organization. If you’re passionate about customer success, love data‑driven problem solving, and want to make a tangible difference in the automotive industry, brighthush is the place for you.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how you can help our customers thrive and our platform evolve.