Senior In‑Home Product Testing & Customer Experience Specialist – Remote, Flexible Hours, Competitive Compensation, Nationwide US – Join brighthush
About brighthush
brighthush is the industry’s premier catalyst for authentic consumer insight. By seamlessly blending cutting‑edge technology with the irreplaceable human touch, we deliver real‑world, data‑rich feedback that transforms product development, launch strategy, and brand positioning. Our nationwide In‑Home Usage Testing (IHUT) platform empowers brands—from nimble startups to Fortune 500 giants—to understand how their products perform in the hands of everyday users, and to harness that knowledge to drive innovation, certification, and market success.
Our mission is simple yet profound: bridge the gap between product creators and the people who actually use their products. We orchestrate rigorous, scalable testing programs that capture the nuances of real‑world usage, turning raw observations into actionable insights that shape product roadmaps, marketing narratives, and customer experience strategies.
Why brighthush is the Place to Grow Your Career
At brighthush, we believe that the best ideas come from real people, in real settings. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We empower our team members to take ownership, experiment boldly, and turn insights into impact. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of consumer research, brighthush is the place for you.
We are a community of thinkers, doers, and storytellers who are passionate about turning everyday experiences into strategic gold. Our remote-first model gives you the flexibility to work from anywhere in the U.S., while our inclusive, supportive environment ensures you never feel isolated. Whether you’re a seasoned professional or an emerging talent, you’ll find opportunities to learn, lead, and leave a lasting imprint on the products that shape our world.
Role Overview
As a Senior In‑Home Product Testing & Customer Experience Specialist, you will serve as the critical bridge between our clients’ product teams and the everyday consumers who test them. Your expertise will guide the entire testing lifecycle—from design and recruitment to analysis and strategic recommendation—ensuring that every insight is actionable, credible, and aligned with client objectives.
Key Responsibilities
- Designing and Managing In‑Home Testing Protocols: Craft detailed test plans that reflect real‑world usage scenarios, develop participant recruitment scripts, and configure testing environments that mirror everyday contexts.
- Coordinating Participant Engagement: Recruit, screen, and schedule participants across the United States, ensuring a diverse and representative sample that captures the full spectrum of user behaviors.
- Facilitating Remote and In‑Person Sessions: Guide participants through product usage, capture observations, and record qualitative data using proprietary tools and standardized methodologies.
- Analyzing and Reporting Findings: Synthesize data into clear, actionable insights; produce executive‑level reports, dashboards, and visual narratives that inform product strategy and marketing decisions.
- Collaborating with Cross‑Functional Teams: Work closely with product managers, UX researchers, data scientists, and marketing teams to translate insights into tangible product improvements and go‑to‑market plans.
- Ensuring Compliance and Quality Assurance: Maintain rigorous standards for data integrity, participant confidentiality, and regulatory compliance across all testing activities.
- Driving Continuous Improvement: Identify process bottlenecks, propose enhancements, and implement best practices to increase efficiency, reduce costs, and elevate the quality of insights.
- Mentoring Junior Team Members: Share knowledge, provide constructive feedback, and foster a culture of learning and growth within the research team.
- Staying Current with Industry Trends: Monitor emerging research methodologies, technology advancements, and market dynamics to keep brighthush at the forefront of consumer insight innovation.
Essential Qualifications
- Minimum of 5 years’ experience in consumer research, product testing, or customer experience roles.
- Proven track record of managing large‑scale in‑home testing programs that deliver high‑impact insights.
- Strong analytical skills with the ability to translate complex data into clear, actionable recommendations.
- Excellent written and verbal communication skills for presenting findings to stakeholders at all levels.
- Proficiency with research platforms (e.g., brighthush) and data visualization tools (e.g., Tableau, Power BI).
- Experience coordinating remote and in‑person participant sessions across diverse demographics.
- Strong project management skills, with a history of delivering projects on time and within budget.
- Demonstrated ability to work independently in a remote environment while maintaining high levels of collaboration.
Preferred Qualifications
- Background in consumer electronics, home appliances, or related product categories.
- Knowledge of statistical analysis and hypothesis testing.
- Experience with agile product development cycles.
- Fluency in multiple languages to support international research initiatives.
- Certified in UX research or a related field.
- Experience with qualitative data coding and thematic analysis.
Skills & Competencies
- Customer‑Centric Mindset: Deep empathy for end‑users and a passion for uncovering their true needs.
- Data‑Driven Decision Making: Ability to blend qualitative insights with quantitative metrics to inform strategy.
- Adaptability: Comfortable navigating changing priorities and evolving research landscapes.
- Leadership & Mentorship: Willingness to guide junior team members and share knowledge.
- Technical Proficiency: Comfortable with research software, data extraction, and basic coding for data manipulation.
- Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
- Project Management: Proven ability to manage multiple projects simultaneously, ensuring deadlines and budgets are met.
- Communication: Exceptional storytelling skills to translate complex data into compelling narratives.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the market insights you help uncover. We offer:
- Clear advancement paths from Specialist to Lead Researcher, Program Manager, or Director of Consumer Insights.
- Access to industry conferences, workshops, and certifications at no cost.
- Regular internal knowledge‑sharing sessions with senior researchers and product leaders.
- Opportunities to lead high‑impact projects that shape the direction of our research portfolio.
- Mentorship programs pairing you with seasoned experts in consumer research and product strategy.
- Cross‑functional rotations that allow you to gain exposure to product development, marketing, and data science.
- Annual performance reviews that focus on skill development and career aspirations.
Work Environment & Culture at brighthush
We champion a flexible, inclusive, and collaborative culture:
- Fully remote work model with flexible hours to support work‑life balance.
- Monthly virtual town halls and quarterly in‑person retreats to foster community.
- Inclusive hiring practices that celebrate diversity in all its forms.
- Open‑door policy encouraging ideas from every level.
- Commitment to mental health with access to counseling services and wellness programs.
- Regular team‑building activities, hackathons, and innovation challenges.
- Transparent communication channels and a culture of continuous feedback.
Compensation, Perks, and Benefits
While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:
- Base salary commensurate with industry standards for senior research roles.
- Performance‑based bonuses tied to project outcomes and client satisfaction.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, and conferences.
- Flexible work schedule and the ability to work from anywhere in the U.S.
- Employee recognition programs and quarterly awards for outstanding contributions.
- Access to a company‑wide wellness portal with fitness challenges, mindfulness sessions, and nutrition guides.
How to Apply
Ready to turn real‑world consumer feedback into strategic gold? Submit your resume and a brief cover letter highlighting your experience with in‑home testing, data analysis, and cross‑functional collaboration. Tell us why you’re excited about shaping the future of consumer research at brighthush.