Senior Paid Search & Customer Success Manager – Accelerating Growth, Retention, and Strategic Partnerships for High‑Growth Brands in a Dynamic Digital Marketing Landscape

About brighthush

brighthush is a forward‑thinking digital marketing platform that empowers brands to unlock the full potential of paid search and SEO. With a mission to simplify complex marketing challenges, we provide intuitive tools, data‑driven insights, and a dedicated support ecosystem that helps our customers achieve measurable results. Our culture is built on transparency, collaboration, and a relentless focus on customer success. If you thrive in a fast‑paced, high‑growth environment and want to make a tangible impact on the businesses we serve, brighthush is the place for you.

Why brighthush?

At brighthush, we’re not just a technology company – we’re a partner in our clients’ growth journeys. We combine cutting‑edge automation with human‑centric support, creating a platform that scales with the ambitions of modern brands. Our team is a blend of data scientists, product designers, and customer success specialists who are passionate about turning insights into action. By joining brighthush, you’ll become part of a mission‑driven organization that values:

• Innovation: We invest heavily in research and development, ensuring our platform stays ahead of industry trends.
• Impact: Every feature we build and every conversation we have is measured against real business outcomes.
• Growth: We offer clear career ladders, mentorship programs, and a culture that rewards initiative.
• Community: From virtual coffee chats to quarterly hackathons, we celebrate collaboration and shared success.

Position Overview

We are seeking an experienced Paid Search & Customer Success Manager to join our Customer Success team. In this role, you will be the trusted advisor for a portfolio of high‑growth brands, ensuring they extract maximum value from our platform and driving revenue expansion through strategic partnership and consultative selling. You will work closely with Sales, Product, and Support to create a seamless experience that turns satisfied customers into long‑term advocates.

What You’ll Do

Customer Relationship Management

• Build and nurture deep relationships with enterprise clients, becoming the primary point of contact for all paid search and SEO initiatives.
• Serve as the voice of the customer within brighthush, translating client needs into actionable product enhancements.
• Facilitate quarterly business reviews, presenting performance data, growth opportunities, and strategic recommendations.

Revenue Growth & Expansion

• Identify and execute upsell and cross‑sell opportunities within existing accounts, consistently driving incremental revenue and achieving quarterly quota targets.
• Develop account plans that outline growth milestones, key stakeholders, and risk mitigation strategies.
• Collaborate with Sales to co‑sell new features and services, ensuring a smooth handoff and shared success metrics.

Strategic Consulting

• Conduct data‑rich, consultative meetings with senior executives to showcase platform ROI, recommend optimization strategies, and align on business objectives.
• Translate complex analytics into clear, actionable insights that resonate with C‑level stakeholders.
• Champion best practices in paid search and SEO, positioning brighthush as a thought leader in the industry.

Process & Knowledge Enablement

• Develop scalable playbooks, onboarding materials, and best‑practice guides that empower clients to self‑serve and accelerate adoption.
• Lead training sessions and webinars for new and existing customers, ensuring they are fully equipped to leverage the platform’s capabilities.
• Maintain a knowledge base that reflects the latest platform updates, industry trends, and client success stories.

Data Analysis & Insight Generation

• Leverage platform analytics, Google Ads, and SEO tools to uncover actionable insights, identify gaps, and recommend performance‑boosting tactics.
• Create custom dashboards and reports that track key performance indicators (KPIs) such as ROAS, CPA, and organic traffic growth.
• Collaborate with the Product team to prioritize feature requests based on data‑driven evidence.

CRM & Forecasting

• Maintain impeccable CRM hygiene, ensuring accurate forecasting, pipeline visibility, and timely follow‑ups that keep opportunities moving forward.
• Use Salesforce (or equivalent) to document all client interactions, insights, and next steps.
• Provide regular updates to leadership on account health, renewal risks, and expansion potential.

Retention & Satisfaction

• Monitor client health metrics, proactively address concerns, and implement retention strategies that keep churn low and satisfaction high.
• Conduct satisfaction surveys, gather feedback, and translate findings into actionable improvement plans.
• Coordinate with Support to resolve escalations swiftly and maintain a high Net Promoter Score (NPS).

Cross‑Functional Collaboration

• Partner with Sales, Product, and Support to align on account strategy, feature requests, and customer feedback loops.
• Participate in product roadmap meetings, providing real‑world context to guide development priorities.
• Work with Marketing to co‑create case studies, whitepapers, and success stories that showcase client achievements.

Essential Qualifications

• 4+ years of proven experience managing paid search campaigns in a high‑tech or digital marketing environment.
• Deep expertise in Google Ads, Google Analytics, and SEO best practices, with a track record of delivering measurable performance improvements.
• Demonstrated success in driving revenue growth within existing accounts, consistently meeting or exceeding quota.
• Strong analytical mindset with the ability to translate raw data into clear, actionable recommendations.
• Excellent verbal and written communication skills, capable of presenting complex data to C‑level stakeholders.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), G‑Suite, PowerPoint, and Excel.
• Experience in value‑based solution selling and objection handling.
• High confidence in engaging with decision‑makers and building trust.
• Self‑motivated, organized, and detail‑oriented with a passion for forecast accuracy and follow‑through.

Preferred Qualifications

• Background working in an agency setting, managing multiple client accounts simultaneously.
• Experience with paid media platforms beyond Google Ads, such as Bing, Facebook, or Amazon Advertising.
• Knowledge of marketing automation tools and customer success platforms (e.g., Gainsight, Totango).
• Prior experience in a SaaS or tech‑focused company.
• Strong presentation skills, including the ability to create compelling decks with charts, metrics, and storytelling.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Natural ability to connect with clients and internal stakeholders.
• Data‑Driven Decision Making: Comfortable working with numbers and turning insights into action.
• Problem Solving: Quick to diagnose issues and propose effective solutions.
• Collaboration: Works seamlessly across cross‑functional teams.
• Adaptability: Thrives in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Paid Search & Customer Success Manager, you will:

• Progress to senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participate in mentorship programs, leadership workshops, and industry conferences.
• Access continuous learning resources, including certifications in Google Ads, analytics, and customer success frameworks.
• Opportunity to shape product roadmap by providing direct feedback from clients.
• Lead cross‑functional initiatives that influence company strategy and market positioning.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Transparency: Open communication channels and regular all‑hands meetings.
• Collaboration: Cross‑functional teams that celebrate shared successes.
• Innovation: A culture that encourages experimentation and continuous improvement.
• Inclusivity: Diverse perspectives are welcomed and celebrated.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible PTO.
• Community: Virtual socials, hackathons, and occasional in‑person retreats to strengthen team bonds.

Compensation & Benefits

We offer a competitive base salary ranging from $100,000 to $110,000, complemented by a performance‑based bonus structure that rewards revenue growth and customer satisfaction. In addition, you will receive:

• Full coverage of medical, dental, and vision insurance.
• Employer‑sponsored life insurance.
• 401(k) plan with company match.
• Flexible paid time off (PTO) and sick leave.
• Dependent care and medical FSA with matching.
• Professional development stipend and access to industry events.
• Paid parental leave for new parents.
• Regular team virtual socials and occasional in‑person retreats.

How to Apply

If you are ready to take your paid search expertise to the next level while driving customer success and revenue growth, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. Join us in shaping the future of digital marketing and delivering exceptional value to our clients.

Ready to make an impact?

Apply now and become a key player in brighthush’s growth story.