Multilingual Customer Care Specialist (German & English) – Fully Remote – Sportswear & Performance Apparel Brand – Join brighthush

About brighthush and the Future of Performance Apparel

brighthush is more than a sportswear label – it’s a movement that blends cutting‑edge technology, sustainable materials, and a passion for movement. From the gym to the street, our apparel is engineered to enhance performance while minimizing environmental impact. With a presence that spans Europe, North America, and Asia, brighthush has earned a reputation for innovation, quality, and ethical manufacturing practices.

Our mission is simple yet powerful: empower athletes and everyday fitness enthusiasts to push their limits while caring for the planet. Every product we launch is backed by rigorous research, advanced textile science, and a commitment to responsible sourcing. As we grow, we’re building a community of customers, partners, and employees who share our values and drive our vision forward.

Why This Role Is a Game‑Changer

As a Multilingual Customer Care Specialist at brighthush, you will be the first point of contact for our German‑speaking and English‑speaking customers. Your voice will shape the brand’s reputation, turning inquiries into memorable experiences and turning challenges into opportunities for growth.

What sets this role apart? It’s fully remote, giving you the flexibility to work from anywhere in Bulgaria—or, if you prefer a hybrid experience, from our vibrant Sofia office. You’ll join a high‑performing team that values collaboration, continuous learning, and a culture of inclusivity.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, email, and live chat in a timely, professional, and empathetic manner.
• Issue Resolution: Resolve order, delivery, return, and product‑information issues while maintaining a positive customer experience.
• Product Knowledge: Develop and maintain an in‑depth understanding of brighthush’s product line, features, and benefits to provide accurate assistance.
• Process Adherence: Follow brighthush’s customer‑service protocols, escalation procedures, and quality‑assurance guidelines.
• Documentation: Log all customer interactions, updates, and follow‑ups in our CRM system with precision and clarity.
• Team Collaboration: Work closely with cross‑functional teams—logistics, marketing, and product—to ensure seamless service delivery.
• Continuous Improvement: Provide feedback on recurring issues and suggest process enhancements to improve customer satisfaction.
• Policy Updates: Stay current on company policies, new product launches, and promotional campaigns to keep customers informed.

Essential Qualifications

• Fluency in German (B2 or higher) and English (B2+), both written and spoken.
• Strong communication and problem‑solving skills, with a knack for turning challenges into opportunities.
• Experience working in a rotational shift schedule (Monday‑Saturday, 10:00 AM‑7:00 PM or 1:00 PM‑10:00 PM).
• Basic computer literacy and familiarity with customer‑service tools (CRM, ticketing systems).
• Local residency in Bulgaria is mandatory.

Preferred Qualifications

• Previous experience in a customer‑service role within the sportswear or retail industry.
• Knowledge of e‑commerce platforms (Shopify, Magento, etc.).
• Experience with live‑chat software and ticketing systems.
• Understanding of supply‑chain logistics and return‑management processes.
• Proficiency in additional languages (e.g., French, Spanish) is a plus.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Attention to Detail: Accuracy in documentation and problem resolution.
• Team Player: Willingness to collaborate across departments and share insights.
• Tech Savvy: Comfortable navigating multiple digital tools and learning new software quickly.
• Time Management: Efficiently juggle multiple inquiries while meeting response time targets.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Care Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer‑service best practices, and industry trends.
• Mentorship from senior team members and cross‑functional leaders.
• Clear career pathways—whether you aspire to become a Customer Experience Manager, a Product Specialist, or a Sales Lead.
• Regular performance reviews and goal‑setting sessions to align your personal development with brighthush’s strategic objectives.
• Opportunities to contribute to process‑improvement projects, giving you a direct impact on the customer journey.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our culture is defined by:

• Remote Flexibility: Work from the comfort of your home or a co‑working space in Bulgaria, with the option to visit our Sofia office for team events.
• Inclusive Community: A diverse team that celebrates different perspectives and encourages open dialogue.
• Innovation‑Driven: A culture that rewards creative problem‑solving and continuous improvement.
• Well‑Being Focus: Access to wellness resources, mental‑health support, and flexible scheduling to maintain a healthy work‑life balance.
• Social Impact: Participation in sustainability initiatives and community outreach programs that align with brighthush’s mission.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role responsibilities, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for multilingual customer‑service specialists.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance coverage for employees and their families.
• Paid time off, including vacation days, public holidays, and personal days.
• Employee discounts on brighthush products, allowing you to experience our brand first‑hand.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness platform offering meditation, fitness, and mental‑health resources.

Frequently Asked Questions

• What is the typical work schedule? We operate on a rotational shift schedule that covers Monday‑Saturday, with two options: 10:00 AM‑7:00 PM or 1:00 PM‑10:00 PM. Flexibility is built into the system to accommodate personal commitments.
• Is remote work fully supported? Yes. We provide a comprehensive remote‑work toolkit, including a stipend for home‑office equipment, high‑speed internet reimbursement, and access to our internal collaboration platform.
• What training will I receive? New hires undergo a 4‑week onboarding program that covers product knowledge, CRM usage, customer‑service protocols, and soft‑skill development. Ongoing training is offered quarterly.
• What career paths are available? From Customer Experience Manager to Product Specialist, Sales Lead, or even Product Development roles, we encourage internal mobility and provide clear progression tracks.
• How does brighthush support sustainability? Our products are made from recycled polyester, organic cotton, and other eco‑friendly materials. Employees can participate in community clean‑up events and sustainability workshops.

How to Apply

Ready to join a brand that’s changing the sportswear landscape? We’re excited to hear from you. If you’re based in Bulgaria and meet the qualifications above, please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Apply Today!

We look forward to welcoming you to the brighthush family, where your voice will help shape the future of performance apparel.