Senior Lead Customer Success Manager – Strategic Account Leadership & Platform Adoption Expert for Innovative B2B SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers organizations worldwide to unlock the full potential of their data, streamline operations, and drive sustainable growth. With a portfolio of cutting‑edge SaaS products that seamlessly integrate finance, risk, and sustainability workflows, brighthush is redefining how businesses harness information to make smarter, faster decisions. Our mission is simple yet ambitious: to help every client achieve clarity, compliance, and competitive advantage through intuitive, cloud‑native solutions.

Founded on a culture of curiosity, collaboration, and continuous improvement, brighthush has grown from a niche startup to a global leader in enterprise software. We pride ourselves on fostering an inclusive environment where every voice is heard, every idea is valued, and every team member is empowered to innovate. Whether you’re a seasoned professional or an emerging talent, brighthush offers a dynamic, purpose‑driven workplace that rewards creativity, resilience, and a passion for customer success.

Why Join brighthush?

• Impact at Scale: Lead high‑profile accounts that shape the future of enterprise technology.
• Career Growth: Accelerate your professional trajectory through mentorship, leadership training, and cross‑functional projects.
• Innovation Hub: Work alongside world‑class engineers, product managers, and data scientists to deliver next‑generation solutions.
• Inclusive Culture: Thrive in a supportive, diverse environment that celebrates individuality and promotes work‑life harmony.
• Competitive Compensation: Earn a highly competitive salary, equity, and a comprehensive benefits package.

Key Responsibilities

As the Senior Lead Customer Success Manager at brighthush, you will be the strategic partner for our most critical accounts, ensuring they realize maximum value from our platform and become long‑term advocates for our brand. Your role will blend tactical execution with visionary leadership, driving adoption, retention, and expansion across a portfolio of enterprise customers.

• Account Leadership & Relationship Management: Own the end‑to‑end customer journey for a portfolio of high‑value accounts, acting as the primary point of contact for executive stakeholders and operational teams.
• Strategic Adoption & Enablement: Design and execute tailored adoption roadmaps that align with each customer’s business objectives, ensuring seamless integration of brighthush solutions into their workflows.
• Revenue Growth & Expansion: Identify upsell, cross‑sell, and renewal opportunities by deepening customer engagement, delivering ROI insights, and collaborating with Sales and Product teams.
• Team Mentorship & Development: Lead, coach, and inspire a high‑performing Customer Success team, fostering a culture of continuous learning, accountability, and customer obsession.
• Data‑Driven Decision Making: Leverage CRM, usage analytics, and customer health scores to forecast churn risk, measure success metrics, and inform product enhancements.
• Stakeholder Collaboration: Partner with Product, Engineering, Marketing, and Finance to advocate for customer needs, influence roadmap priorities, and deliver joint value propositions.
• Process Optimization: Drive the refinement of customer success processes, playbooks, and tooling to increase efficiency, scalability, and consistency across the organization.
• Travel & On‑Site Engagement: Conduct up to 20% travel to client sites, industry events, and partner conferences to strengthen relationships and gather first‑hand insights.

Essential Qualifications

• Minimum of 8 years of progressive experience in B2B SaaS Customer Success, Strategic Account Management, or Consulting, with a proven track record of managing enterprise‑level accounts.
• Strong business acumen and the ability to translate complex technical solutions into clear, actionable business outcomes.
• Demonstrated success in driving platform adoption, retention, and revenue expansion in a high‑growth SaaS environment.
• Exceptional communication skills—both written and verbal—across all levels, including C‑suite executives.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Experience leading and mentoring cross‑functional teams, with a focus on coaching, performance management, and professional development.
• Strong analytical mindset, comfortable working with data to derive insights, forecast trends, and inform strategy.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (or equivalent professional experience).
• Reliable high‑speed internet connection and a home office setup that supports remote collaboration.

Preferred Qualifications

• Experience in the finance, risk, or sustainability technology space.
• Prior exposure to enterprise‑grade SaaS products with complex implementation cycles.
• Advanced knowledge of data analytics, reporting, and visualization tools.
• Multilingual capabilities, especially in languages relevant to our global customer base.
• Certified Customer Success Manager (CCSM) or similar professional credential.

Key Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Influence: Inspire teams, negotiate with stakeholders, and champion customer interests across the organization.
• Project Management: Plan, execute, and monitor complex initiatives with cross‑functional teams.
• Data Literacy: Interpret usage metrics, health scores, and financial data to inform decisions.
• Adaptability: Thrive in a fast‑paced, evolving environment and pivot strategies as needed.
• Collaboration: Build strong partnerships with Sales, Product, Marketing, and Engineering.
• Communication: Articulate complex concepts clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the solutions we build. As a Senior Lead Customer Success Manager, you will:

• Advance to Director or VP of Customer Success roles, shaping the strategic direction of our customer experience.
• Participate in leadership development programs, including executive coaching, public speaking workshops, and cross‑functional project leadership.
• Engage in continuous learning through access to industry conferences, online courses, and internal knowledge‑sharing sessions.
• Collaborate with product and engineering teams to influence roadmap decisions, ensuring that customer insights drive innovation.
• Mentor junior team members, fostering a culture of growth and knowledge transfer.

Work Environment & Company Culture

brighthush champions a flexible, remote‑first culture that empowers employees to work from anywhere in the United States or New York. Our remote teams are connected through robust collaboration tools, regular virtual town halls, and quarterly in‑person retreats that reinforce our shared values and vision.

We celebrate diversity, equity, and inclusion through intentional hiring practices, employee resource groups, and ongoing cultural training. Our culture is built on transparency, accountability, and a shared commitment to delivering exceptional customer experiences.

Compensation & Benefits

• Competitive Salary: $137,000 – $235,000 per year, commensurate with experience and performance.
• Equity & Stock Options: Opportunity to own a piece of brighthush’s growth.
• 401(k) Matching: Up to 4% company match to help you build long‑term wealth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Plan: Access to a robust retirement savings program.
• Paid Time Off: Generous vacation, sick leave, and personal days to support work‑life balance.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Hours: Trust‑based schedule that respects your productivity rhythms.
• Remote Work Stipend: Monthly allowance for home office equipment and internet.

How to Apply

If you’re ready to lead transformative customer journeys, drive revenue growth, and shape the future of enterprise SaaS, we want to hear from you. Submit your application through the link below and join a team that values innovation, impact, and personal growth.

Apply to brighthush Today

Closing Statement

At brighthush, you’ll find more than a job—you’ll discover a community of passionate professionals dedicated to making a real difference for our customers and the world. If you are a strategic thinker, a collaborative leader, and a customer‑obsessed advocate, we invite you to bring your expertise to our team and help us shape the next chapter of our success story.