Seasonal Remote Customer Support Representative – Tax Season 2026/2027 – Southeast US & Augusta GA – Work From Home, Competitive Pay, Paid Training
Welcome to brighthush – Where Innovation Meets Customer Care
At brighthush, we’re redefining how individuals and small businesses navigate the tax filing journey. Since 1965, our mission has been to empower people with a user‑friendly, online platform that guides them step‑by‑step to accurate, stress‑free tax returns. With a blend of cutting‑edge technology, a passionate team, and a commitment to customer success, brighthush has become a trusted name in the tax‑software industry.
Our headquarters in Augusta, GA, and satellite office in Charlotte, NC, house a vibrant community of nearly 200 full‑time employees, plus an additional 300 seasonal support agents who help us deliver world‑class service during peak tax season. We’re looking for enthusiastic, customer‑focused individuals to join our remote team for the 2026/2027 tax season. If you thrive in a fast‑paced, collaborative environment and want to make a real difference in people’s lives, we want to hear from you.
Why brighthush?
- Impactful Work: Every interaction you handle helps a customer file their taxes accurately and confidently.
- Flexible Remote Experience: Work from the comfort of your home in Georgia, South Carolina, North Carolina, Florida, Tennessee, or Augusta.
- Competitive Compensation: Starting pay of $17.00 per hour, with potential for overtime and performance bonuses.
- Paid Training: Comprehensive onboarding and continuous learning to help you excel.
- Career Growth: Seasonal roles can lead to full‑time opportunities in customer success, product support, or technical teams.
- Inclusive Culture: We celebrate diversity, equity, and inclusion, and we’re proud to be an equal‑opportunity employer.
Position Overview
As a Seasonal Remote Customer Support Representative, you will be the voice of brighthush, guiding customers through their tax‑filing experience with confidence and clarity. This temporary, work‑from‑home role is essential during our peak season, and it offers a unique opportunity to develop customer‑service skills, technical knowledge, and a strong foundation for a future career in tech or finance.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about product features, pricing, and availability.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Maintain accurate customer records in the support system.
- Collaborate with team members to meet customer needs and improve processes.
- Meet performance goals for response time, satisfaction, and quality.
- Stay informed about brighthush products and services through ongoing training.
- Follow company policies, including privacy and data protection.
- Maintain a quiet, professional home workspace with reliable internet.
Essential Qualifications
- High school diploma or equivalent; college degree Apply for this job