Senior Learning Consultant & Customer Success Manager – AI, Data & Personal Productivity Program Leadership

About brighthush

brighthush is a forward‑thinking, remote‑first learning technology company that empowers enterprises to accelerate AI adoption, harness data insights, and boost personal productivity. With a lean, agile team of 10‑50 employees, we are on a mission to transform the way businesses upskill their workforce in the most dynamic technology landscape of our time. Our blended learning programs combine cutting‑edge content, interactive workshops, and data‑driven analytics to deliver measurable business outcomes—hours saved, confidence in AI tools, and a culture of continuous improvement.

Why brighthush?

• Impact at Scale – Your work will shape the learning journeys of Fortune 500 companies and fast‑growing startups alike.
• Innovation Hub – Dive deep into AI, data science, and productivity tools while collaborating with industry experts.
• Growth & Autonomy – As a senior leader in a small, high‑growth team, you’ll own end‑to‑end customer success and program design.
• Flexibility – 30 vacation days, unlimited home‑office days, or a seat in our vibrant Berlin office—your choice.
• Culture of Excellence – We value curiosity, data‑driven decisions, and a relentless focus on delivering value to our clients.

Key Responsibilities

In this role, you will be the linchpin that connects our customers, our learning designers, and our operations team. Your day‑to‑day activities will include:

• Customer Partnership & Success – Serve as the strategic partner for enterprise clients, guiding them from onboarding through impact reviews and beyond.
• Build and nurture long‑term relationships with key stakeholders, understanding their evolving training needs and aligning them with brighthush’s solutions.
• Lead onboarding sessions, impact reviews, and strategic alignment workshops to ensure customers realize tangible ROI.
• Identify learning gaps, translate them into actionable program strategies, and manage expectations, feedback loops, and success metrics.
• Proactively manage risks, surface upsell opportunities, and champion continuous improvement.
• Operations & Project Management – Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope while tracking milestones, risks, and operational metrics.
• Oversee trainer onboarding, performance follow‑up, and quality assurance.
• Learning Consulting & Program Design – Lead the architecture of blended learning programs that blend instructor‑led, self‑paced, and micro‑learning modules.
• Translate client goals into clear pedagogical concepts, ensuring alignment with business outcomes.
• Collaborate with trainers to maintain consistent instructional quality and iterate programs based on learner data and evidence.

Essential Qualifications

• 3+ years of proven experience in Customer Success Management, preferably with Learning & Development departments of large enterprises.
• Deep familiarity with enterprise client communication, with a track record of listening, persuading, and supporting complex stakeholders.
• Experience working in a startup environment (10‑50 employees) where you took ownership, drove initiatives, and shaped company culture.
• Strong ability to translate business objectives into learning interventions that deliver measurable outcomes.
• Documentation mindset: as a remote‑first company, you excel at creating clear, reusable processes that enable seamless handovers and team alignment.

Preferred Qualifications

• Hands‑on experience designing blended learning programs, including curriculum mapping, content development, and assessment design.
• Excellent facilitation skills for training sessions, workshops, and executive briefings.
• Solid understanding of AI and automation technologies, and how they can be leveraged in learning contexts.
• Familiarity with the brighthush methodology (formerly “Winning by Design”) and its application to customer success.
• Data‑driven mindset: ability to read, interpret, and build reports that inform program improvements and demonstrate ROI.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Communication – Clear, concise, and persuasive communication across all levels.
• Project Management – Expertise in Agile and Waterfall methodologies, with a knack for resource allocation and risk mitigation.
• Analytical – Strong quantitative skills to analyze learning metrics, customer satisfaction scores, and business impact.
• Collaboration – Proven track record of working cross‑functionally with Sales, Design, and Operations.
• Adaptability – Thrives in a fast‑moving, evolving startup environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a senior leader, you will:

• Lead the expansion of our enterprise customer base, positioning yourself as a go‑to expert in AI‑driven learning.
• Shape the future of our learning methodology, influencing product roadmap and service offerings.
• Mentor junior consultants and project managers, building a high‑performing team.
• Participate in industry conferences, webinars, and thought‑leadership initiatives, elevating your professional brand.
• Benefit from continuous learning programs, including certifications in AI, data analytics, and instructional design.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and a results‑oriented mindset. We offer:

• Unlimited home‑office days, with the option to work from our stylish Berlin office.
• A collaborative, flat hierarchy that encourages open dialogue and rapid decision‑making.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
• A culture that celebrates experimentation, learning from failure, and celebrating wins—big or small.
• Commitment to work‑life balance, with generous vacation policies and a focus on mental well‑being.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with market rates for senior customer success and learning consultants.
• Performance‑based bonuses tied to customer satisfaction, program ROI, and upsell targets.
• Equity options that allow you to share in brighthush’s growth.
• Health and wellness benefits, including health insurance, mental health support, and gym memberships.
• 30 vacation days per year, plus unlimited home‑office days.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are a strategic thinker, a customer‑centric leader, and a passionate advocate for AI‑driven learning, we want to hear from you. Bring your expertise, your curiosity, and your drive to help enterprises unlock their full potential.

Ready to join brighthush and shape the future of learning? Apply now and become part of a team that is redefining how businesses learn and grow.