Seasonal Retail Customer Experience Coordinator – Front‑End Operations Leader & Loyalty Program Champion Driving Store Excellence at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how shoppers discover style, value, and community. With a network of over 1,200 stores worldwide, a state‑of‑the‑art distribution system, and a relentless focus on customer delight, we bring high‑quality, on‑trend merchandise to shoppers at unbeatable prices. Our mission is simple yet powerful: make every visit memorable, every interaction meaningful, and every customer feel like a VIP.

Innovation is woven into our DNA. From cutting‑edge visual merchandising to data‑driven inventory decisions, we constantly experiment to elevate the retail experience. Our culture thrives on teamwork, creativity, and a shared commitment to excellence. Whether you’re working in a flagship store, a bustling distribution center, or a dynamic home office, you’ll find a place where your ideas matter, your growth is nurtured, and your contributions shape the future of retail.

Position Overview

We’re seeking a Retail Customer Experience Coordinator to become the heartbeat of front‑end operations at brighthush Store 0676 in Roanoke, VA. In this role, you will lead a high‑performing team of Associates, orchestrate seamless customer interactions, and champion our loyalty programs. Your blend of people leadership, operational acumen, and passion for customer retention will create a culture of service that keeps shoppers coming back.

Key Responsibilities

• Team Leadership & Coaching: Manage daily front‑end Associates, assign registers, coordinate breaks, and provide real‑time coaching to uphold the highest service standards.
• Customer Experience Champion: Model exemplary customer service, greet shoppers with warmth, and resolve concerns promptly to ensure a positive in‑store experience.
• Training & Development: Design and deliver engaging training sessions on front‑end operations, product knowledge, and loyalty program promotion. Mentor new hires and help Associates grow into future leaders.
• Operational Excellence: Maintain a clean, organized, and visually appealing store floor. Monitor POS coverage, adjust staffing as needed, and ensure compliance with visual merchandising standards.
• Performance Management: Set clear performance expectations, conduct regular feedback sessions, and recognize outstanding achievements to foster a culture of continuous improvement.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Promote a safe environment for both customers and staff.
• Shrink & Loss Prevention: Participate in shrink reduction initiatives, report suspicious activity, and support loss prevention strategies.
• Program Promotion: Actively promote brighthush’s loyalty and credit programs, guiding customers through enrollment and benefits to increase retention.
• Data & Reporting: Track key metrics such as sales per register, customer satisfaction scores, and training completion rates. Provide accurate, timely reports to management.
• Continuous Improvement: Identify opportunities to enhance store operations, customer flow, and team efficiency. Collaborate with store leadership to implement best practices.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven track record of coaching and developing team members.
• Flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience managing POS systems and handling cash transactions.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of labor regulations and compliance requirements.
• Proficiency in Microsoft Office Suite and retail management software.
• Demonstrated ability to analyze performance data and drive actionable insights.

Key Skills & Competencies

• Leadership & Team Building
• Customer Service Excellence
• Operational Planning & Execution
• Training & Development
• Problem Solving & Decision Making
• Communication & Interpersonal Skills
• Time Management & Prioritization
• Data Analysis & Reporting
• Adaptability & Resilience

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll have the opportunity to progress into roles such as Store Manager, District Manager, or even corporate positions in operations, merchandising, or customer experience strategy. We invest heavily in professional development through:

• Structured leadership training programs
• Mentorship from seasoned executives
• Cross‑functional project assignments
• Access to online learning platforms and certifications
• Annual leadership summits and networking events

Whether you aspire to lead a single store or a region, brighthush provides the tools, resources, and support to turn your ambitions into reality.

Work Environment & Culture

Our culture is defined by:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Collaboration: Teamwork is at the core of our success; we thrive on shared ideas and collective problem‑solving.
• Innovation: From store layout to loyalty tech, we continuously experiment to enhance the customer journey.
• Employee Well‑Being: We prioritize work‑life balance, offering flexible scheduling, wellness programs, and a supportive community.
• Recognition & Rewards: Outstanding performance is celebrated through employee awards, spot bonuses, and public acknowledgment.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience
• Performance‑based incentives and bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Employee discount program on all brighthush merchandise
• Paid time off, holidays, and flexible scheduling options
• Professional development budget and tuition reimbursement
• Wellness initiatives, including gym memberships and mental health resources

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Our hiring team will review your application promptly and reach out to schedule a conversation.

Join brighthush and become part of a forward‑thinking retail powerhouse where your passion for service and leadership will shine.

Closing

At brighthush, we don’t just sell products; we create moments that resonate with shoppers long after they leave the store. As a Retail Customer Experience Coordinator, you’ll be at the forefront of that mission, shaping every interaction and driving loyalty that lasts. If you’re a dynamic leader with a knack for operational excellence and a heart for customer delight, we invite you to apply and help us write the next chapter of retail innovation.