Senior Luxury Travel Consultant & Customer Experience Specialist – Remote – Crafting Bespoke Journeys & Elevating Client Delight at brighthush

About brighthush and the Luxury Travel Landscape

brighthush is not just a travel brand; it is a movement that reimagines how the world’s most discerning explorers experience every destination. By weaving together curated, high‑end itineraries with the finest hotels, private jet operators, and exclusive resorts, brighthush delivers seamless, unforgettable adventures that transcend the ordinary. Our mission is to elevate every touchpoint—from the first inquiry to the last farewell—by blending meticulous service with cutting‑edge technology, sustainability, and an unwavering commitment to client satisfaction.

Why This Role Matters

As a Senior Luxury Travel Consultant & Customer Experience Specialist, you will be the heartbeat of our client relationships. Your expertise will transform ordinary trips into extraordinary stories, ensuring that every detail aligns with the unique desires of our clientele. Working remotely, you’ll enjoy the flexibility to balance professional growth with personal life, all while contributing to a global brand that values creativity, integrity, and excellence.

Key Responsibilities

• Client Engagement & Support: Deliver responsive, professional assistance via phone, email, and live chat, ensuring clients feel heard and valued at every stage of their journey.
• Itinerary Design & Management: Craft, update, and refine luxury itineraries, coordinating flights, transfers, accommodations, dining reservations, and exclusive experiences.
• Documentation & Compliance: Communicate visa requirements, travel insurance options, and agency guidelines, ensuring all paperwork is accurate and up‑to‑date.
• Booking Accuracy & Confirmation: Monitor reservations across multiple platforms, verify details, and follow up with vendors to confirm bookings and resolve discrepancies.
• Problem Resolution: Address client concerns with empathy and a solutions‑focused mindset, turning challenges into opportunities for delight.
• Record Keeping & System Updates: Maintain organized, detailed client files in our CRM, updating status changes, preferences, and feedback for continuous improvement.
• Collaboration & Knowledge Sharing: Work closely with the Sales, Operations, and Marketing teams to share insights, upsell opportunities, and industry trends.
• Continuous Learning: Stay current on luxury travel trends, new destinations, and emerging service providers to keep our offerings fresh and competitive.

Essential Qualifications

• Proven experience in travel, hospitality, or a related customer‑centric field, preferably within luxury or high‑end segments.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational ability with meticulous attention to detail.
• Self‑motivated, able to thrive in a fully remote, autonomous work environment.
• Proficiency with digital tools, booking engines (e.g., Sabre, Amadeus), CRM systems, and collaboration platforms (Slack, Teams).
• Fluency in English; additional languages are a plus.
• Passion for travel and a genuine desire to create memorable client experiences.

Preferred Qualifications

• Experience with private jet or yacht charters, luxury cruise lines, or high‑end resort partnerships.
• Knowledge of travel insurance products, visa processing, and global health & safety protocols.
• Background in data analysis or reporting to track client satisfaction metrics.
• Previous remote work experience with a track record of meeting or exceeding performance KPIs.

Skills & Competencies for Success

• Client‑Centric Mindset: Anticipate needs, personalize solutions, and exceed expectations.
• Problem‑Solving: Quickly identify issues, evaluate alternatives, and implement effective resolutions.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple itineraries simultaneously.
• Tech Savvy: Comfortable navigating complex booking systems, data entry, and digital communication tools.
• Team Collaboration: Communicate clearly with cross‑functional teams and share best practices.
• Adaptability: Thrive in a fast‑paced, evolving industry with changing client preferences and global events.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Senior Luxury Travel Consultant, you will have access to:

• Structured mentorship programs with senior consultants and industry experts.
• Regular training workshops covering the latest travel technology, destination knowledge, and customer service excellence.
• Opportunities to specialize in niche markets such as wellness retreats, adventure travel, or cultural immersion experiences.
• Clear career pathways to roles such as Senior Consultant, Team Lead, or Operations Manager.
• Annual travel stipend and exclusive discounts on luxury experiences worldwide.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life harmony. Our remote‑first approach means you can work from any location that meets the approved guidelines, while still feeling connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative digital workspaces for real‑time project management.
• Annual virtual retreats that blend learning sessions with social activities.
• A culture that celebrates diversity, encourages open dialogue, and rewards creative problem‑solving.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by performance‑based bonuses. Additional benefits include:

• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of luxury partners and exclusive travel discounts.
• Technology stipend to equip your home office with the tools you need.

How to Apply

Ready to elevate the travel experience for a global clientele? Submit your resume, cover letter, and a brief portfolio of past itineraries or client testimonials. Highlight how your background aligns with our mission to deliver unparalleled luxury service.

We look forward to discovering how your passion and expertise will help brighthush continue to set the gold standard in luxury travel.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.