Senior Luxury Travel Consultant – Personalized Customer Experience & Itinerary Design (Fully Remote) at brighthush

About brighthush and the Luxury Travel Landscape

At brighthush, we believe that travel is more than a destination—it’s an experience that shapes memories, sparks curiosity, and nurtures personal growth. As a leading name in the luxury travel sector, brighthush has built a reputation for delivering bespoke itineraries that blend opulence, authenticity, and seamless service. Our clients expect nothing less than perfection, and we empower our team to exceed those expectations through meticulous attention to detail, innovative solutions, and a passion for discovery.

In an era where personalization and convenience are paramount, brighthush stands at the forefront of redefining luxury travel. We partner with world‑class hotels, private jet operators, exclusive tour guides, and culinary experts to craft journeys that resonate with each traveler’s unique story. Whether it’s a private island retreat, a curated cultural immersion, or a high‑end wellness escape, our consultants orchestrate every element to create unforgettable moments.

We’re expanding our remote team and are looking for a seasoned Luxury Travel Consultant who thrives on delivering exceptional customer experiences from the comfort of their own home. If you’re a travel enthusiast with a knack for problem‑solving, a love for storytelling, and a commitment to excellence, brighthush offers you the platform to shape the future of luxury travel.

Key Responsibilities

As a Luxury Travel Consultant at brighthush, you will be the primary point of contact for our high‑net‑worth clients, ensuring their journeys are flawless from start to finish. Your day‑to‑day tasks will include:

• Client Engagement and Support: Provide responsive, professional assistance via phone, email, and secure messaging platforms. Build rapport, understand client preferences, and anticipate needs.
• Itinerary Design & Management: Craft personalized itineraries that align with each client’s vision—whether it’s a culinary tour of Tuscany, a private safari in Botswana, or a wellness retreat in Bali. Coordinate flights, transfers, accommodations, dining reservations, and exclusive experiences.
• Booking Coordination: Use industry‑standard booking engines and proprietary tools to secure reservations. Verify all details, confirm rates, and manage payment processes.
• Documentation & Compliance: Communicate essential travel documents, visa requirements, health advisories, and agency guidelines. Ensure all paperwork is accurate and delivered in a timely manner.
• Quality Assurance & Follow‑Up: Monitor bookings for accuracy, resolve discrepancies, and confirm client satisfaction at every stage of the journey. Conduct post‑trip surveys to gather feedback and identify improvement opportunities.
• Record Keeping & System Updates: Maintain organized, up‑to‑date client files in our CRM. Log interactions, preferences, and special requests for future reference.
• Collaboration & Continuous Improvement: Work closely with the Sales, Operations, and Marketing teams to share insights, refine processes, and contribute to the development of new travel packages.

Essential Qualifications

To excel in this role, you should bring a blend of experience, skill, and personal attributes that align with brighthush’s standards of excellence:

• Proven Travel Industry Experience: Minimum of 3–5 years in luxury travel, hospitality, or a related customer‑facing role. Experience with high‑end clientele is highly valued.
• Exceptional Communication Skills: Ability to articulate complex itineraries clearly, negotiate with vendors, and convey information with confidence and empathy.
• Self‑Motivation & Independence: Demonstrated ability to manage multiple projects simultaneously in a fully remote environment without constant supervision.
• Organizational Mastery: Strong attention to detail, meticulous record‑keeping, and a systematic approach to task management.
• Tech Savvy: Comfortable using booking platforms (e.g., Sabre, Amadeus), CRM systems, and collaboration tools (Slack, Microsoft Teams, Zoom).
• Passion for Travel: A genuine love for exploring new cultures, cuisines, and experiences, and a desire to share that enthusiasm with clients.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience with private jet and yacht charters, or knowledge of luxury concierge services.
• Multilingual proficiency—especially in French, Spanish, or Mandarin.
• Background in travel technology, data analytics, or customer experience design.
• Previous remote work experience in a high‑volume, client‑centric environment.

Skills & Competencies

Beyond the technical requirements, we’re looking for consultants who embody the following competencies:

• Problem‑Solving: Ability to think on your feet, troubleshoot issues, and deliver creative solutions that delight clients.
• Customer‑Centric Mindset: A relentless focus on exceeding client expectations and turning first‑time travelers into lifelong ambassadors.
• Adaptability: Comfort with evolving travel regulations, market trends, and technology updates.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a culture of continuous learning.
• Time Management: Prioritizing tasks effectively to meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior consultants and industry experts.
• Access to exclusive training modules on luxury travel trends, vendor management, and customer experience design.
• Opportunities to specialize in niche markets—such as wellness travel, adventure luxury, or cultural immersion.
• Clear career pathways from Consultant to Senior Consultant, Lead Consultant, and eventually to Director of Client Experience.
• Annual travel stipend and industry discounts that allow you to experience the journeys you create for clients.

Work Environment & Company Culture

brighthush champions a culture that values flexibility, innovation, and collaboration. As a fully remote team, we rely on:

• Regular virtual team huddles to share updates, celebrate wins, and brainstorm ideas.
• Open communication channels—Slack for quick chats, Teams for video calls, and a shared knowledge base for best practices.
• A supportive environment where every voice is heard, and diverse perspectives are celebrated.
• Work‑life balance initiatives, including flexible scheduling and mental‑wellness resources.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and booking volume.
• Health, dental, and vision insurance plans for you and your dependents.
• Retirement savings plan with company matching.
• Generous paid time off, including a flexible vacation policy.
• Annual travel stipend and access to exclusive discounts on flights, hotels, and experiences.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you join brighthush, you become part of a mission to redefine luxury travel. You’ll:

• Work with a passionate, global team that values creativity and excellence.
• Have the autonomy to craft unforgettable journeys while enjoying the flexibility of remote work.
• Benefit from continuous learning and career advancement opportunities.
• Enjoy a culture that prioritizes well‑being, collaboration, and innovation.

Ready to Shape the Future of Luxury Travel?

If you’re driven by a love for travel, a commitment to exceptional service, and a desire to grow within a forward‑thinking organization, we want to hear from you. Apply today and help us create moments that last a lifetime.