Bilingual French Customer Service Case Manager – Remote (Melbourne, FL) – Driving Exceptional Automotive Customer Experiences at brighthush

About brighthush

brighthush is a global leader in automotive customer experience, renowned for turning every interaction into a memorable journey. With a heritage rooted in innovation, empathy, and a relentless pursuit of excellence, we empower customers worldwide to discover, purchase, and enjoy their vehicles with confidence and delight. Our people-first philosophy means that every team member is valued, heard, and empowered to make a difference. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your talents can flourish.

Why Join brighthush?

• Work remotely from the comfort of your home while contributing to a global brand that shapes the future of automotive customer service.
• Collaborate with a diverse, cross-functional team that spans sales, service, and technology, giving you a holistic view of the customer journey.
• Benefit from continuous learning opportunities, including tuition reimbursement, mentorship programs, and access to cutting‑edge industry resources.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and financial security.
• Be part of a culture that celebrates humility, service, ownership, teamwork, and remarkable outcomes.

Role Overview

As a Bilingual French Customer Service Case Manager at brighthush, you will be the trusted voice that guides French‑speaking customers through every stage of their automotive experience. Your role blends proactive customer engagement, problem resolution, and cross‑departmental collaboration to ensure that each interaction not only meets but exceeds expectations. You will operate fully remotely, leveraging our state‑of‑the‑art tools and resources to deliver personalized, timely solutions that reinforce brand loyalty.

Key Responsibilities

• Customer Experience Champion – Build rapport and trust with French‑speaking customers, guiding them through pre‑purchase inquiries, vehicle specifications, promotions, and post‑sale support.
• Multi‑Channel Support – Handle inbound calls, emails, and live chat with professionalism, courtesy, and efficiency, ensuring a seamless experience across all touchpoints.
• Issue Resolution & Escalation – Diagnose customer concerns, coordinate with dealerships, subject matter experts, and field service engineers to deliver swift, effective resolutions.
• Relationship Management – Serve as the liaison between customers, dealers, and internal teams, fostering long‑term relationships that translate into repeat business and referrals.
• Data Accuracy & Documentation – Log all interactions in our CRM, return voicemails promptly, and maintain meticulous records to support continuous improvement.
• Financial & Service Solutions – Utilize tools such as financing options, maintenance plans, and payment solutions to address customer needs and strengthen brand loyalty.
• Business Initiatives & Projects – Participate in marketing campaigns, sales projects, and special events that align with departmental and organizational goals.
• Performance & Feedback – Meet or exceed established KPIs, provide constructive feedback, and collaborate with peers to drive collective success.

Daily Activities

Each day presents a fresh set of opportunities to connect with customers, solve challenges, and contribute to brighthush’s mission of delivering remarkable experiences. Typical tasks include:

• Answering a mix of phone, email, and chat inquiries from French‑speaking customers.
• Providing detailed vehicle information, availability, and pricing.
• Coordinating test drives, service appointments, and dealer visits.
• Offering tailored financing and maintenance solutions.
• Documenting all interactions in our CRM system.
• Collaborating with cross‑functional teams to resolve complex issues.
• Contributing insights to improve processes and customer satisfaction.

Essential Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.
• Fluent in English and Canadian French (both written and spoken). Must pass verbal and written assessments.
• Minimum of 2 years of experience in customer service, call center, hospitality, public relations, or sales.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship‑building abilities.
• Typing speed of at least 30 words per minute.
• Proficiency with CRM systems and Microsoft Office suite.

Preferred Qualifications

• Experience in a luxury or high‑end service environment (hospitality, automotive, or brand products).
• Knowledge of the automotive industry, including vehicle models, financing, and service processes.
• Previous remote work experience with a proven track record of self‑management and accountability.
• Familiarity with customer satisfaction tools and metrics.

Core Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Problem‑solving agility and analytical thinking.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Time management and organizational excellence.
• Continuous improvement orientation and a growth mindset.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Case Manager, you will have access to:

• Brighthush College – a comprehensive training and development platform covering product knowledge, sales techniques, and leadership skills.
• Mentorship programs pairing you with senior leaders to accelerate your professional growth.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews with actionable feedback and personalized development plans.
• Opportunities to transition into roles such as Senior Case Manager, Team Lead, or Customer Experience Strategist.

Work Environment & Culture

brighthush thrives on a culture of humility, service, ownership, teamwork, and remarkable outcomes. Our remote work model empowers you to balance professional responsibilities with personal life, while our virtual collaboration tools keep you connected to a global community of innovators. We celebrate diversity, encourage authentic expression, and foster an inclusive environment where every voice is heard.

Compensation & Benefits

• Competitive Pay – Base rate of $18.34 per hour plus a $2.00 bilingual French premium, totaling $20.34 per hour.
• Health & Wellness – Comprehensive medical, dental, vision, and life insurance plans, with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Retirement – Traditional 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and paid holidays.
• Professional Development – Tuition reimbursement, training programs, and access to industry conferences.
• Employee Assistance Program (EAP) – Confidential counseling and support services.
• Discounts & Perks – Employee discount program, recognition awards, and special events.
• Remote Work Support – Home office stipend, high‑speed internet reimbursement, and ergonomic equipment.

How to Apply

Ready to elevate your career and make a lasting impact on automotive customer experiences? Click the link below to submit your application. We look forward to exploring how your passion and expertise can help brighthush continue to set the standard for exceptional service.

Apply to brighthush Today

Join brighthush – Where Every Interaction Shines

At brighthush, we don’t just serve customers; we create moments that resonate. If you are a bilingual French speaker with a knack for problem‑solving, a genuine desire to help, and a drive to exceed expectations, we invite you to bring your talents to our team. Together, we’ll continue to innovate, inspire, and deliver remarkable automotive experiences worldwide.