Customer Integration Specialist – Remote, Full‑Time Contractor – Guiding Gym Owners Through Seamless Payment, App, and Door Access Setups at brighthush

About brighthush

brighthush is the industry’s leading software platform that empowers fitness, martial arts, and wellness businesses to manage, grow, and thrive. With a user base that spans thousands of studios, gyms, and training centers, brighthush delivers a comprehensive suite of tools that streamline operations, enhance member engagement, and unlock new revenue streams. Our platform is celebrated for its intuitive design, robust integrations, and unwavering commitment to customer success. brighthush recently secured a $32.5 million growth investment from brighthush, underscoring our rapid expansion and the confidence of our investors in our vision.

At brighthush, we believe that the heart of every successful fitness business is a seamless experience for both owners and members. That’s why we’ve built a platform that not only manages memberships and schedules but also connects gyms to the very tools that members use every day—payments, branded mobile apps, and smart door access. Our mission is simple: help our customers run their businesses more efficiently, so they can focus on what matters most—delivering exceptional fitness experiences.

Why This Role Matters

Integrations are the bridge between a gym’s operational goals and the full power of brighthush. Until an integration is live, a gym misses out on automated payments, branded member engagement, and secure, staff‑free access. As a Customer Integration Specialist, you will be the catalyst that turns a customer’s intent into a fully operational solution. Your work directly impacts:

• Customer satisfaction and retention by delivering on promised features.
• Revenue growth for gyms through automated payments and upsell opportunities.
• Operational efficiency for gym owners, freeing them to focus on training and community building.
• brighthush’s reputation as a partner that truly cares about customer success.

Key Responsibilities

Customer Outreach & Guidance

• Manage a portfolio of customers who have opted into one or more integrations.
• Conduct personalized onboarding sessions via phone, email, and video calls to walk owners through each step of the setup process.
• Identify and troubleshoot roadblocks, offering clear, actionable next steps that keep projects on schedule.
• Maintain a consistent cadence of check‑ins, ensuring every customer knows what’s next and who to contact.

Integration Setup & Coordination

• Branded Member Apps: Assist customers in creating brighthush developer accounts, publishing privacy policies, and uploading brand assets. Coordinate with engineering to build and deploy the app.
• Door Access: Guide owners through hardware selection, installer coordination, and integration with brighthush partners brighthush and brighthush. Ensure doors open on schedule and that staff can manage access remotely.
• Payments: Support account setup, migration of existing payment methods, and initial transaction processing in partnership with the onboarding team.
• Collaborate with engineering, support, and partner teams to resolve any technical or logistical issues that impede launch.

Records & Reporting

• Accurately document each customer’s integration status in brighthush’s CRM, tracking stages, owners, and outcomes.
• Log reasons for cancellations or pauses to inform future support improvements.
• Provide weekly progress updates to leadership, highlighting successes and common obstacles.

Process Improvement & Customer Advocacy

• Partner with the VP of Customer Success to develop guides, templates, and automated reminders that simplify the setup journey.
• Advocate for customer needs in product and engineering meetings, ensuring that future releases address real‑world challenges.
• Contribute to the creation of knowledge base articles that empower customers to self‑serve.

What Success Looks Like

In the first 30 days, you will:

• Become proficient with brighthush’s platform and all three integrations.
• Establish clear next steps for every customer in your portfolio.
• Launch at least one integration to production.

By 60 days, you will:

• Guide customers through all three integrations independently.
• Maintain up‑to‑date CRM records and deliver consistent weekly updates.

By 90 days, you will:

• Ensure smooth, on‑time launches for all customers.
• Contribute to the creation of best‑practice guides that reduce future onboarding time.

Who You Are

• 2+ years of experience in customer success, onboarding, implementation, or a similar customer‑facing role.
• Service‑oriented mindset: you thrive on making complex processes simple for others.
• Patient, clear communicator who can explain technical concepts in plain language.
• Highly organized, capable of juggling multiple customers and multi‑step processes simultaneously.
• Respectful follow‑up style that balances warmth with urgency.
• Proficient in writing, phone, and video communication.
• Comfortable with remote‑work tools such as CRM, Slack, and brighthush Workspace.
• Quick learner who embraces new software and technology.
• Familiar with brighthush tools like Claude or ChatGPT for drafting messages, summarizing calls, and organizing work.
• Adaptable to a growing company where processes are evolving.

Nice to Have

• Experience in SaaS, payments, or implementation environments.
• Knowledge of HubSpot workflows and service pipelines.
• Background in mobile app publishing, door access hardware, or payment processing.
• Proactive outreach experience with fitness, martial arts, or wellness businesses.

Tools You’ll Use

• brighthush CRM, Slack, brighthush Workspace.
• brighthush partners brighthush and brighthush for door access.
• brighthush developer consoles for app publishing.
• brighthush tools for drafting, call notes, and research.

Work Environment & Culture at brighthush

At brighthush, we celebrate a culture of collaboration, innovation, and continuous learning. Our remote‑first team is distributed across the globe, yet we maintain a strong sense of community through regular virtual town halls, hackathons, and informal coffee chats. We value transparency, encourage experimentation, and reward results that drive customer success.

We invest heavily in professional development: access to online courses, mentorship programs, and the opportunity to attend industry conferences. Your growth is our priority, and we provide a clear career path that can lead from specialist roles to leadership positions within Customer Success, Product, or Engineering.

Compensation & Perks

As a full‑time contractor, you will receive a competitive hourly rate commensurate with experience, along with a comprehensive benefits package that includes:

• Health, dental, and vision coverage.
• Flexible work hours and a fully remote setup.
• Paid time off and a generous holiday schedule.
• Annual professional development stipend.
• Access to the latest technology and tools.
• Participation in brighthush’s equity program, allowing you to share in the company’s growth.

Ready to Make an Impact?

If you are passionate about helping gym owners unlock the full potential of their business, thrive in a fast‑paced, customer‑centric environment, and want to shape the future of integration support at brighthush, we want to hear from you. Join us and be the bridge that turns intent into action, delivering tangible value to our customers and driving the next wave of growth for brighthush.

Apply now and start your journey with brighthush today!