Senior Customer Success Manager – Strategic Accounts & AI‑Driven Marketing Solutions at brighthush

About brighthush

brighthush is redefining the way marketing teams discover, analyze, and act on advertising performance. By marrying data science with creative insight, we empower brands and agencies to turn every ad spend into a measurable win. Our platform gives teams the clarity they need to understand which creative elements resonate, why they do, and how to replicate that success across campaigns. With a focus on AI‑powered analytics, brighthush has seen its valuation triple in just two years, and we’re now the trusted partner for some of the world’s leading direct‑to‑consumer brands and agencies.

Why brighthush?

We’re on a mission to make creative strategy as data‑driven as any other marketing discipline. Our AI engine, brighthush, is at the heart of this transformation, delivering real‑time creative audits, competitor reverse‑engineering, and personalized benchmark reports that evolve with each customer interaction. Working at brighthush means you’ll be part of a high‑velocity, high‑impact team that’s shaping the future of AI‑enabled marketing.

Role Overview

As a Senior Customer Success Manager – Strategic Accounts, you’ll own a curated book of brighthush’s most strategic customers—top direct‑to‑consumer brands and agencies with large creative teams and substantial media budgets. Your mandate is to rebuild their creative processes, turning fragmented insights into a cohesive, repeatable workflow that drives measurable results. You’ll be the trusted advisor to marketing leaders, from individual contributors to C‑suite executives, and the bridge between customer success, product, and sales.

Key Responsibilities

• Strategic Account Ownership – Manage 10–30 high‑value accounts, ensuring deep understanding of each customer’s business, organizational structure, goals, and creative roadmap.
• Process Transformation – Design and lead multi‑month onboarding journeys that embed brighthush’s AI engine into the customer’s creative workflow, replacing spreadsheet‑based insights with data‑driven decision making.
• Relationship Building – Cultivate trust across all levels, from creative leads to VP and C‑suite stakeholders, ensuring that every touchpoint adds value and drives adoption.
• Growth & Retention Leadership – Own retention metrics, health scores, and expansion opportunities, partnering with Sales to secure renewals and upsell new features.
• Product Advocacy – Serve as the voice of strategic customers, feeding rich, actionable feedback into product roadmaps and ensuring that brighthush evolves to meet market needs.
• Thought Leadership – Translate industry insights into client‑specific recommendations and broader thought‑leadership content that positions brighthush as a market authority.
• AI Integration Champion – Leverage brighthush’s AI engine to deliver personalized creative benchmarks, real‑time audit snapshots, and competitor analyses that continuously improve with each customer interaction.

Essential Qualifications

• 3+ years of experience in performance marketing, customer success, account management, or client services within a B2B SaaS environment.
• At least 2 years managing strategic, enterprise, or high‑value accounts with proven retention and expansion outcomes.
• Track record of building trust with senior marketing leaders (VP, CMO, agency principals) and conducting executive‑level conversations.
• Experience leading complex, multi‑stakeholder onboarding and change‑management initiatives across teams.
• Strong public speaking, presentation, and relationship‑building skills.
• Self‑starter with exceptional organization and a genuine passion for learning and teaching.
• Comfort with AI as a core working habit, actively seeking smarter ways to perform tasks as tools evolve.

Preferred Qualifications

• Background in media buying or performance marketing on major platforms (now referred to as brighthush platforms).
• Agency‑side experience, especially with direct‑to‑consumer brands.
• Deep understanding of how creative is the biggest lever in paid media.
• Experience with AI‑driven analytics tools and the ability to translate data into actionable creative strategy.

Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Exceptional communication and storytelling abilities.
• Proficiency in building and executing account plans.
• Strong analytical skills to interpret performance metrics and translate them into insights.
• Adaptability to a fast‑moving environment where product and market dynamics shift rapidly.
• Collaboration across cross‑functional teams, including product, sales, and marketing.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the market. The Senior Customer Success Manager role serves as a launchpad to multiple high‑impact paths:

• Transition into Product Management, leveraging deep customer insights to shape feature development.
• Move into Creative Strategy or Marketing Leadership, applying your expertise in creative optimization at scale.
• Advance into Customer Success Leadership, overseeing larger teams and broader account portfolios.

We invest heavily in continuous learning—access to industry conferences, internal knowledge‑sharing sessions, and a culture that rewards curiosity and experimentation.

Work Environment & Culture

brighthush is a remote‑first, hybrid‑optional company with team hubs in Toronto, Montreal, Vancouver, and Porto. Our culture is built on:

• Momentum – Fast decision‑making, rapid iteration, and a focus on delivering value quickly.
• Advocacy – Championing our customers internally and ensuring their voices shape product direction.
• Authority – No generic playbooks; we provide tailored, data‑backed insights that position us as trusted partners.
• Community – Daily collaboration on an AI‑powered virtual office, annual off‑sites, and a summer retreat.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Equity in brighthush, aligning your success with the company’s growth.
• Health benefits from day one.
• Monthly health & lifestyle stipend.
• 20 days of paid time off.
• $1,500 work‑from‑home stipend.
• Opportunities for professional development and conference attendance.

How to Apply

Ready to join a team that’s redefining marketing analytics and AI? Click the link below to submit your application. We’re excited to hear how you can help our strategic customers unlock the full potential of their creative investments.

Location & Hiring Process

We’re hiring for roles based in Canada or the United States. Our recruitment process incorporates AI tools for efficiency, but every decision is ultimately made by a human team member. We value diversity, inclusion, and a collaborative spirit.