Senior Manager, Customer Success & Adoption – North America – Driving Growth, Customer Advocacy, and Strategic Partnerships at brighthush
About brighthush
brighthush is the intelligent orchestration platform for DevSecOps, empowering organizations to accelerate digital transformation, enhance developer productivity, and reduce security and compliance risk. With more than 50 million registered users and trusted by over 50% of the Fortune 100, brighthush is at the forefront of building secure, scalable, and collaborative software for the modern enterprise.
Our culture is built on the belief that technology should be a catalyst for innovation, not a barrier. We embrace AI as a core productivity multiplier, encouraging every team member to weave intelligent automation into daily workflows. At brighthush, careers accelerate, innovation flourishes, and every voice is valued. We thrive on high performance, continuous learning, and a shared commitment to solving complex problems with industry leaders.
Position Overview
As the Senior Manager, Customer Success & Adoption for North America, you will lead a high‑impact team of Customer Success Managers and Customer Success Architects. Your mission is to help our customers realize tangible value from brighthush, driving adoption, measurable outcomes, and lasting partnerships. You will partner closely with executive sponsors, day‑to‑day users, and cross‑functional teams—Sales, Product, Engineering, and Professional Services—to create a seamless, world‑class customer experience.
Key Responsibilities
- Team Leadership & Development: Coach, mentor, and grow a diverse team of Customer Success professionals, fostering a culture of continuous improvement, knowledge sharing, and high performance.
- Strategic Account Management: Build and maintain senior‑level relationships with key customers, positioning brighthush as a trusted advisor and partner for their digital transformation journey.
- Adoption & Health Management: Oversee end‑to‑end customer lifecycle—from onboarding and adoption to executive business reviews and renewals—ensuring healthy account metrics Apply for this job