Senior Manager, Enterprise SaaS Renewal Strategy & Team Leadership – Drive Customer Success & Revenue Growth at brighthush

About brighthush

brighthush is a global pioneer in workforce operating platforms, empowering organizations to unlock the full potential of their people. By blending advanced analytics, people‑first AI, and a deep understanding of workforce dynamics, we help businesses across industries streamline operations, reduce churn, and drive sustainable growth. Our solutions are trusted by thousands of enterprises worldwide, and our culture is built on curiosity, collaboration, and a relentless focus on delivering real impact for our customers.

Why Join brighthush

At brighthush, your work matters. Every line of code you ship, every decision you make, and every interaction you have with a customer contributes to a larger mission: to help people get paid, grow in their careers, and shape the future of their industries. We are a company that never stops learning, never stops challenging the norm, and always celebrates wins—both big and small. If you thrive in a fast‑moving, data‑driven environment and want to make a tangible difference, brighthush is the place for you.

Role Overview

We are seeking a seasoned Senior Manager to lead a high‑performing team of Renewal Managers and own a focused portion of our renewals business—approximately $125‑$400 million in annual contract revenue across roughly 2,000 customer renewals. In this operational leadership role, you will sit closest to the customer and the front‑line team, translating strategy into execution, coaching your team to excellence, and driving continuous improvement across the renewal lifecycle.

Key Responsibilities

• Renewal Outcomes Ownership: Own the renewal performance of your assigned book of business and lead your team to meet or exceed renewal rate, linearity, multi‑year attach, and uplift targets.
• Team Leadership & Development: Conduct regular 1‑on‑1s, provide real‑time feedback, model strong customer engagement, and build a culture of ownership and accountability.
• Operating Discipline: Establish consistent rhythms—weekly forecast reviews, monthly business reviews—to keep the team focused and accountable.
• Cross‑Functional Collaboration: Partner with Sales and Customer Success to align renewal strategy, share insights, and ensure smooth handoffs.
• Escalation Management: Own escalations from your team, resolve customer issues, protect relationships, and recover opportunities.
• Strategic Insight: Track early indicators of risk and opportunity, diagnose why deals are winning or losing, and coach managers on coverage strategy and selling approach.
• Process Improvement: Identify skill gaps, process inefficiencies, or coaching needs; provide targeted coaching or flag issues to leadership.
• Analytics & Reporting: Leverage data on team performance, operational hygiene, and risk indicators; communicate insights to leadership and the team.
• Talent Acquisition & Onboarding: Hire and onboard Renewal Managers who fit the team culture and have the potential to succeed; invest in their ramp and early success.
• Culture Building: Create an environment where people want to do their best work, celebrate wins, support through challenges, and model the behaviors you expect.
• High‑Potential Development: Identify and develop high‑potential Renewal Managers who could grow into management or senior individual contributor roles.

Essential Qualifications

• 7+ years of sales or renewals experience in enterprise SaaS, with 3+ years managing individual contributors or leading a team of 8+.
• Proven track record of hitting or exceeding individual quota and/or team targets; strong comfort with metrics and accountability.
• Strong coaching and people‑leadership ability; demonstrated skill in developing talent, conducting feedback conversations, and building team culture.
• Deep understanding of renewals: renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills; ability to influence peers and cross‑functional partners.
• Analytical capability; comfort reading data, identifying trends, and diagnosing root causes.
• Customer‑obsessed mindset; strong work ethic and bias toward action.
• Bachelor’s degree required.

Preferred Qualifications

• Experience leading renewal teams in a high‑growth SaaS environment.
• Familiarity with renewal analytics platforms and CRM systems such as brighthush.
• Track record of implementing process improvements that increase renewal efficiency and customer satisfaction.
• Experience working in a distributed or remote team environment.
• Advanced degree or certifications in business, sales, or customer success.

Skills & Competencies

• Strategic Thinking – ability to translate business goals into actionable plans.
• Leadership – inspire, motivate, and develop high‑performing teams.
• Customer Focus – deep empathy for customer needs and the ability to advocate internally.
• Data‑Driven Decision Making – proficiency in using analytics to drive performance.
• Communication – clear, concise, and persuasive in both written and verbal formats.
• Problem Solving – proactive identification and resolution of obstacles.
• Collaboration – build strong relationships across Sales, Customer Success, and Product.

Career Growth & Development

As a Senior Manager at brighthush, you will be positioned for rapid advancement. Successful performance opens doors to Director‑level roles, cross‑functional leadership opportunities, and the chance to shape the future of our renewal strategy at a global scale. We invest heavily in professional development through mentorship, leadership training, and access to industry conferences and certifications.

Work Environment & Culture

brighthush fosters a culture of transparency, inclusion, and continuous learning. Our teams collaborate across geographies, leveraging the latest tools to stay connected. We celebrate diversity, encourage experimentation, and reward innovative thinking. Whether you work from our headquarters or remotely, you’ll find a supportive environment that values work‑life balance and personal growth.

Compensation & Benefits

The base salary for this role ranges from $105,800 to $150,750, depending on experience and location. In addition to competitive base pay, you will be eligible for a performance‑based bonus plan and restricted stock unit awards as part of your total compensation package. We offer a comprehensive benefits program that includes:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote work options.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.
• Employee stock purchase plan and equity awards.

For more details on our benefits, visit brighthush.com/about-us/careers/benefits.

How to Apply

If you are a results‑driven leader with a passion for customer success and a proven ability to build high‑performing teams, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can make a lasting impact at brighthush.