Senior Manager – Global Sales & Customer Success Leadership for Industrial Water & Filtration Solutions – Remote, Driving Market Expansion & Customer Excellence at brighthush

About brighthush

brighthush is a global pioneer in advanced filtration and environmental technologies, dedicated to delivering clean water, air, and energy solutions to industries around the world. Since our founding in 1941, we have grown from a small family‑owned business into a multinational powerhouse, employing more than 10,000 professionals across 70+ countries. Our mission is simple yet profound: to protect people and the planet by providing reliable, sustainable filtration technologies that keep water and air clean and processes running smoothly.

In an era where water scarcity, regulatory pressure, and sustainability goals are reshaping the industrial landscape, brighthush stands at the forefront of cutting‑edge membrane, particle, and coalescer filtration systems. Our solutions help customers achieve higher efficiency, lower operating costs, and reduced environmental impact. We thrive on a culture of collaboration, continuous learning, and a relentless focus on customer success.

Why Join brighthush?

• Impactful Work – Your leadership will directly influence the growth of our industrial water portfolio and the satisfaction of customers worldwide.
• Remote Flexibility – This role is fully remote for qualified U.S. candidates, offering the freedom to work from anywhere while staying connected to a global team.
• Career Growth – We invest heavily in professional development, offering mentorship, leadership training, and opportunities to move into senior executive roles.
• Competitive Compensation – A base salary, performance bonus, and comprehensive benefits package that includes health, dental, vision, 401(k) matching, and generous paid time off.
• Diverse & Inclusive Culture – We celebrate differences, encourage open dialogue, and foster an environment where every voice is heard.

Role Overview

As the Senior Manager of Sales & Customer Support, you will be the strategic leader for a high‑performing team of Inside Sales and Customer Service professionals. You will shape the future of our industrial water business, ensuring that our customers receive world‑class service while driving revenue growth across the region.

Key Responsibilities

• Team Leadership & Coaching – Act as a player‑coach, managing a team of 8–12 direct reports, setting clear performance expectations, and fostering a culture of continuous improvement.
• Strategic Sales Planning – Develop and execute a regional growth plan that targets key accounts, identifies market opportunities, and aligns with brighthush’s global strategy.
• Customer Relationship Management – Serve as the primary liaison between customers and internal departments, ensuring seamless communication, rapid issue resolution, and proactive service delivery.
• Technical & Commercial Support – Provide expert guidance on product selection, installation, and maintenance; lead price negotiations for new projects and customers.
• Channel Partner Development – Build and nurture relationships with distributors, OEMs, and integrators; define channel strategies, set KPIs, and manage performance.
• Salesforce & Data Management – Maintain rigorous data hygiene in Salesforce, generate insightful reports, and use analytics to drive decision‑making.
• Revenue & KPI Ownership – Own the achievement of individual and team booking and revenue targets, ensuring that sales goals are met or exceeded.
• Market Intelligence – Conduct ongoing research on industry trends, competitor activities, and regulatory changes to keep brighthush ahead of the curve.
• Customer Advocacy – Champion the customer’s voice within brighthush, translating feedback into product enhancements and service improvements.

Essential Qualifications

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum of 8 years of customer‑facing sales experience in a manufacturing or industrial environment.
• At least 3 years of proven team‑leadership experience, managing direct reports and driving results.
• Deep knowledge of filtration technologies, especially membrane, particle filters, and coalescers.
• Strong analytical skills, with the ability to prepare price analyses, operational sales plans, and strategic proposals.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and CRM platforms such as Salesforce and SAP.
• Excellent verbal and written communication skills in English; bilingual English/Spanish is a plus.
• Conflict resolution and negotiation expertise, with a track record of closing complex deals.
• Self‑motivated, highly organized, and capable of managing multiple projects in a fast‑paced environment.
• U.S. residency required; no visa sponsorship available.

Preferred Qualifications

• Experience in the industrial water market or related sectors.
• Prior success in building and scaling channel partner networks.
• Advanced knowledge of SAP and Salesforce administration.
• Demonstrated ability to develop and implement customer‑centric strategies that drive revenue growth.
• Leadership experience in a remote or hybrid work environment.

Skills & Competencies

• Strategic Thinking – Ability to translate market insights into actionable sales plans.
• Leadership & Coaching – Inspire high performance, provide constructive feedback, and cultivate talent.
• Customer Focus – Deep empathy for customer needs and a relentless drive to exceed expectations.
• Analytical Acumen – Strong data‑driven decision making, with proficiency in financial modeling and forecasting.
• Communication – Clear, persuasive communication across all levels, from frontline staff to C‑suite executives.
• Adaptability – Thrive in a dynamic environment, pivoting quickly in response to changing priorities.
• Collaboration – Work cross‑functionally with engineering, marketing, finance, and operations to deliver integrated solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As Senior Manager, you will:

• Participate in executive leadership training programs that sharpen strategic thinking and global business acumen.
• Lead cross‑functional projects that expose you to new markets, technologies, and business functions.
• Mentor junior leaders, building a pipeline of future executives within brighthush.
• Attend industry conferences and technical workshops to stay at the forefront of filtration innovation.
• Explore lateral moves into product management, operations, or global sales leadership roles.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote teams are supported by:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Robust digital collaboration tools (Slack, Teams, Zoom, SharePoint).
• Regular virtual coffee chats and informal networking events.
• A flexible work‑life balance policy that respects personal commitments.
• Inclusive hiring practices that celebrate diversity in all its forms.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonus structure tied to individual and team revenue targets.
• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Remote work stipend for home office setup.

How to Apply

Ready to lead a dynamic sales and customer support team at a company that’s shaping the future of industrial water filtration? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just selling filtration solutions – we’re building a cleaner, more sustainable world. If you’re a strategic thinker, a people‑first leader, and a customer‑obsessed sales professional, we want you on our team. Bring your expertise, your passion, and your ambition, and together we’ll drive growth, innovate relentlessly, and deliver unparalleled value to our customers.