Senior Medical Coding Associate – Customer Insights & Analytics – Driving Clinical Documentation Excellence at brighthush
About brighthush
At brighthush, we are on a mission to transform the way healthcare is delivered, ensuring that every patient receives timely, high‑quality care in a sustainable, accessible ecosystem. Our technology platform and expert services empower clinicians, payers, and health systems to streamline operations, reduce administrative burden, and focus on what matters most: patient outcomes. With a culture rooted in innovation, accountability, and inclusiveness, brighthush is a place where diverse perspectives are celebrated and every team member has the opportunity to make a tangible impact.
Why Join brighthush?
As a Senior Medical Coding Associate in our Customer Insights team, you will be at the forefront of translating complex clinical data into actionable insights that drive better documentation, coding accuracy, and revenue integrity for our clients. You will work closely with cross‑functional partners, influence product strategy, and lead initiatives that shape the future of medical coding at brighthush. In return, you’ll enjoy a competitive compensation package, comprehensive benefits, a flexible work environment, and a culture that values continuous learning and personal growth.
Key Responsibilities
- Documentation & Audit Analysis: Review provider documentation, audit findings, and coding patterns to identify gaps, inconsistencies, and opportunities for improvement.
- Customer Configuration Assessment: Evaluate client system setups and practice data to uncover discrepancies that could impact coding workflows or revenue capture.
- Process Improvement Champion: Apply Lean Six Sigma, Agile, and other operational engineering techniques to design scalable, automated solutions that reduce manual effort and enhance accuracy.
- Solution Design & Implementation: Craft elegant, user‑friendly workflows that prioritize automation, error prevention, and product enhancements over manual processes.
- Project Leadership: Own multiple complex projects from conception to delivery, setting clear priorities, managing timelines, and ensuring stakeholder alignment.
- Stakeholder Communication: Develop concise, on‑brand presentations and reports tailored for internal leadership, technical teams, and external customers.
- Mentorship & Knowledge Sharing: Provide coaching, training, and educational resources to new hires and peers across the Service Integrity organization.
- Continuous Value Expansion: Identify and propose additional services or enhancements that deepen client relationships and increase revenue potential.
Essential Qualifications
- Bachelor’s degree in Health Information Management, Nursing, or a related field (or equivalent professional experience).
- Certified Professional Coder (CPC) and/or Certified Coding Specialist (CCS) from AAPC or AHIMA.
- Minimum of 3 years’ hands‑on experience in medical coding, with a proven track record of high accuracy and compliance.
- Demonstrated experience leading cross‑functional initiatives and presenting complex findings to senior stakeholders.
- Strong analytical mindset with meticulous attention to detail and a passion for data‑driven decision making.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, OneNote) and familiarity with SQL for data extraction.
- Experience with computer‑assisted coding (CAC) or coding automation tools is highly desirable.
- Knowledge of Lean Six Sigma, Agile, or other process improvement methodologies.
Preferred Qualifications
- Advanced certifications such as Certified Coding Associate (CCA) or Certified Coding Specialist – Inpatient (CCS‑I).
- Prior experience in a customer‑facing role within a SaaS or health‑tech environment.
- Background in clinical informatics or health‑information technology.
- Strong written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
- Experience mentoring junior coders or leading training workshops.
Key Skills & Competencies
- Clinical coding expertise across ICD‑10‑CM, CPT, HCPCS, and DRG systems.
- Analytical thinking and problem‑solving with a focus on process optimization.
- Project management, including scope definition, risk mitigation, and timeline tracking.
- Stakeholder engagement and influence across multiple business units.
- Adaptability and resilience in a fast‑paced, evolving environment.
- Commitment to ethical standards, data privacy, and regulatory compliance.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. You will have access to:
- Structured mentorship programs with senior leaders in coding, analytics, and product management.
- Regular training sessions on the latest coding guidelines, regulatory updates, and emerging technologies.
- Opportunities to contribute to product roadmap discussions and influence the next generation of coding tools.
- Cross‑functional projects that broaden your skill set beyond coding into data science, UX design, and business strategy.
- Clear career pathways to roles such as Lead Coding Analyst, Customer Success Manager, or Product Manager.
Work Environment & Culture
brighthush fosters a collaborative, inclusive workplace where every voice is heard. Our culture is built on:
- Inclusiveness: We celebrate diversity in all its forms and actively work to create an environment where everyone feels valued.
- Accountability: Team members take ownership of their work and are empowered to drive results.
- Innovation: We encourage experimentation, learning from failure, and continuous improvement.
- Work‑Life Balance: Flexible schedules, remote options, and a focus on outcomes over hours.
- Community Engagement: Employee resource groups, volunteer initiatives, and community partnerships.
Compensation & Benefits
Base salary range: $66,000 – $112,000 (dependent on experience, location, and market rates). In addition to a competitive base, brighthush offers:
- Annual discretionary bonus and variable compensation plans.
- Equity opportunities for eligible employees.
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with company match.
- Paid time off, parental leave, and flexible work arrangements.
- Wellness programs, commuter support, and tuition assistance.
- Employee assistance program and mental health resources.
- Regular team events, hackathons, and learning workshops.
How to Apply
If you are ready to elevate your coding career, drive meaningful change for our clients, and thrive in an environment that values innovation and inclusion, we encourage you to apply today. Join brighthush and help us build a healthier future for patients, providers, and communities worldwide.