Senior Impact Manager – Customer Success & Program Adoption Specialist at brighthush

About brighthush and Our Life‑Saving Mission

brighthush is a mission‑driven partnership that redefines how resuscitation training is delivered across the healthcare continuum. Founded in 2018, we bring together the expertise of leading medical innovators to empower clinicians and lay responders alike. Our goal is simple yet profound: save more lives by ensuring every patient receives the highest quality, evidence‑based care, every time.

At brighthush, we believe that the future of emergency medicine lies in seamless integration of technology, education, and real‑world practice. Our flagship brighthush program equips hospitals, emergency departments, and community organizations with cutting‑edge simulation tools, data analytics, and continuous learning pathways. By fostering a culture of collaboration and continuous improvement, we help our partners achieve measurable outcomes—faster response times, higher survival rates, and a stronger, more resilient healthcare system.

Why Join brighthush?

• Be part of a high‑impact team that directly influences patient outcomes on a national scale.
• Work in a fast‑growing, innovative environment that values creativity, data‑driven decision making, and a passion for service.
• Enjoy a flexible, hybrid work model with occasional travel to meet valued partners and stakeholders.
• Access to comprehensive professional development, tuition reimbursement, and a robust learning ecosystem.
• Competitive compensation package, including base salary, performance bonuses, and a full suite of benefits.

Position Overview

As the Senior Impact Manager – Customer Success & Program Adoption Specialist at brighthush, you will be the linchpin between our partners and the transformative solutions we offer. Your role will blend strategic account management, consultative sales, and program implementation to ensure that each customer not only adopts but fully realizes the value of the brighthush Portfolio.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of high‑value accounts, building deep relationships with senior leaders, clinical champions, and program administrators.
• Revenue & Growth Management – Drive new order value, renewals, and expansions to meet or exceed quarterly and annual targets.
• Consultative Sales & Implementation – Employ a consultative methodology to uncover customer needs, design tailored solutions, and oversee end‑to‑end implementation.
• Program Adoption & Optimization – Champion the adoption of the brighthush Portfolio, ensuring customers achieve measurable improvements in patient outcomes.
• Data‑Driven Impact Reporting – Leverage analytical tools to track key performance indicators, generate ROI reports, and present evidence of success to senior stakeholders.
• Thought Leadership & Advocacy – Represent brighthush at industry conferences, webinars, and peer‑to‑peer forums, positioning the brand as a trusted partner in lifesaving care.
• Cross‑Functional Collaboration – Work closely with Marketing, Product, and Customer Success teams to align on go‑to‑market strategies and product enhancements.
• Continuous Learning & Knowledge Sharing – Stay current on industry trends, regulatory changes, and emerging technologies; share insights with internal teams and customers.

Accountable Outcomes

• Customer Health & Satisfaction – Maintain a high customer health score, proactively addressing challenges and ensuring long‑term partnership success.
• Program Competence – Demonstrate mastery of the brighthush Portfolio’s features, functionality, and value proposition.
• Revenue Achievement – Consistently meet or exceed subscriber, subscription, and account revenue goals.
• Strategic Relationship Building – Cultivate trust with senior hospital leadership and program administrators, positioning brighthush as an embedded, trusted partner.
• Return on Investment Demonstration – Assist customers in quantifying cost savings and clinical benefits derived from the brighthush program.

Essential Qualifications

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or a related field. Equivalent experience will be considered.
• Minimum of 5 years of experience in field‑based sales, account management, or relationship management within the healthcare sector, with a proven track record of achieving business goals.
• Experience delivering education or training in a clinical environment is highly desirable.
• Strong travel flexibility: 3–4 high‑quality in‑person meetings per week, with occasional overnight travel as needed.
• Valid driver’s license and ability to lift and carry up to 70 pounds.

Preferred Qualifications & Competencies

• Advanced degree (MBA, MPH, or equivalent) or relevant certifications (e.g., Certified Professional in Healthcare Quality).
• Demonstrated ability to manage complex, multi‑stakeholder engagements and navigate organizational hierarchies.
• Proficiency in CRM systems (e.g., Salesforce) and data analytics tools.
• Excellent communication skills—both written and verbal—across diverse audiences.
• Passion for continuous improvement and a commitment to brighthush’s mission of saving lives.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Structured onboarding and mentorship programs.
• Regular training on product updates, industry best practices, and emerging technologies.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Clear career pathways into senior account management, program leadership, and executive roles.

Work Environment & Culture

Our culture is built on collaboration, innovation, and a shared commitment to impact. You’ll find:

• A supportive, inclusive workplace that values diverse perspectives.
• Flexible work arrangements, including remote work options and a hybrid model.
• A focus on work‑life balance, with generous paid time off and wellness initiatives.
• Regular team events, hackathons, and community service projects that reinforce our mission.

Compensation & Benefits

While the base salary for this role ranges from $100,000 to $105,000 annually, the total compensation package is designed to reward performance and commitment. Additional benefits include:

• Competitive base salary with performance‑based bonuses.
• 401(k) with employer match and profit‑sharing.
• Comprehensive medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options with employer contributions.
• Generous paid time off (PTO) and holiday schedule.
• Employee Assistance Program (EAP) and mental health resources.
• Tuition reimbursement and professional development stipends.
• Student loan repayment assistance.
• Wellness reimbursement program and pet insurance.
• Eligibility for annual bonus and long‑term incentive plans.

Ready to Make a Difference?

If you are a driven, customer‑centric professional with a passion for healthcare innovation and a desire to make a tangible impact on patient outcomes, we invite you to apply. Join brighthush and help us transform the way lifesaving care is delivered—one partnership at a time.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can help us continue to save lives and shape the future of emergency medicine.